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WorksheetsTopic Elements to be Covered
Total questions: 100
Worksheet time: 50mins
KM-09-KT01 stands for ________.
Governance
Knowledge Transfer
Key Metrics
Kinetic Theory
KM-09-KT02 stands for ________.
Legislation governing workplaces
A type of workplace hazard
A safety equipment code
A training module for employees
KM-09-KT03 stands for ________.
Introduction to ethics and security
Knowledge Management Techniques
Key Metrics for Security
Kinetic Theory of Matter
KM-09-KT04 stands for ________.
Ethics at work
Knowledge Management
Team Leadership
Quality Training
KM-09-KT05 stands for ________.
Security
Safety
Knowledge Management
Key Technology
KM-09-KT06 stands for ________.
Performance management
Knowledge transfer
Key metrics analysis
Quality monitoring
KM-09-KT07 stands for ________.
Business planning
Knowledge management
Team leadership
Project scheduling
KM-09-KT08 stands for ________.
Costing of products
Inventory management
Quality assurance
Production planning
KM-09-KT09 stands for ________.
Resources
Knowledge Management
Key Technology
Operational Module
Governance can be defined as:
The process of making and enforcing rules, policies, and decisions within an organization or society.
A type of government that is ruled by a single individual.
The act of trading goods and services between countries.
A system for managing financial transactions.
Governance enables the management team and the board to run organisations legally, ethically, sustainably, and successfully, for the benefit of ________, including shareholders, staff, clients and customers, and for the good of wider society.
stakeholders
investors
regulators
competitors
The role of the board of directors in governance is:
to oversee and guide the organization’s management
to manage daily operations directly
to handle all financial transactions
to create advertisements for the company
The board is responsible for creating the company’s ________, which are a set of core policies that outline the company’s mission, values, vision and structure.
bylaws
budgets
reports
contracts
The role of governance is:
to ensure effective management and oversight
to increase financial risk
to avoid making decisions
to ignore stakeholder interests
The 4 types of governance are:
Corporate, Public, Global, Environmental
Corporate, Social, Economic, Political
Public, Private, Social, Economic
Global, Local, Regional, National
Governance is defined as:
The process of decision-making and the process by which decisions are implemented
A type of government system only
A method of conducting elections
A form of economic policy
KT0102 ________, norms and actions that are structured, sustained, regulated and held accountable.
Rules
Opinions
Suggestions
Beliefs
Accountability in good governance refers to:
the obligation of individuals and organizations to report, explain, and be answerable for resulting consequences of their actions
the ability to make laws without oversight
the process of electing government officials
the right to privacy in decision-making
The types of governance structures are:
Hierarchical, Flat, Matrix, Networked
Hierarchical, Democratic, Autocratic, Bureaucratic
Flat, Circular, Linear, Modular
Matrix, Centralized, Decentralized, Rotational
The 5 principles of good governance are:
Transparency, Accountability, Participation, Responsiveness, Rule of Law
Efficiency, Profitability, Centralization, Secrecy, Flexibility
Hierarchy, Obedience, Control, Uniformity, Tradition
Innovation, Expansion, Competition, Risk-taking, Independence
The difference between a code of conduct and a code of practice is:
A code of conduct outlines expected behaviors, while a code of practice provides specific guidelines for professional actions.
A code of conduct is only for legal matters, while a code of practice is for ethical issues.
A code of conduct is longer than a code of practice.
A code of conduct is used in sports, while a code of practice is used in schools.
What is the difference between an industry code and legislation? When it comes to safety in the workplace, what is the difference between code of practice and legislation?
Legislation is a law that must be followed, while a code of practice provides practical guidance and is not legally binding unless referenced by legislation.
Both legislation and codes of practice are legally binding and must be followed in the same way.
An industry code is always stricter than legislation and must be followed instead of the law.
Codes of practice are laws, while legislation is just a guideline.
Important factors for a successful code of conduct include ________ that support a successful code program.
foundations
rules
penalties
exceptions
Important factors for a successful code of conduct include ________ of a successful code program.
components
rules
members
locations
Important factors for a successful code of conduct include ________ for an effective code publication.
dimensions
colors
fonts
locations
Leadership commitment to the program is critical because without senior leadership’s commitment, any code initiative is unlikely to truly engage employees and demonstrate to them the ________ at the top.
tone
policy
budget
strategy
What is the best foundation for a proper focus on long-term value and success in a company?
A company culture focused around an enduring mission or vision and supported by lasting values.
A focus on short-term profits and rapid expansion.
Frequent changes in leadership and company direction.
Prioritizing individual achievements over team goals.
A company's awareness of the ethics and compliance risks that it faces is central to what?
A code of conduct.
Its marketing strategy.
Employee vacation policies.
Office design choices.
What do a company's policies often provide in relation to a code of conduct?
The detail underlying its expectations and the initial framework for a new code of conduct.
A summary of employee benefits and compensation packages.
Guidelines for marketing and advertising strategies.
Instructions for technical troubleshooting and IT support.
Which of the following is NOT one of the five components of an overall code of conduct program?
Code publication
Code introduction
Code termination
Ongoing reinforcement
The publication of a code document alone will achieve the goal of making its standards live in the hearts and minds of employees.
True
False
How does the delivery of a code to employees and others impact the company?
It establishes an important precedent for how the company and its leadership will reinforce and support the code and employees’ actions regarding it.
It has no impact on the company’s culture or operations.
It only affects the company’s financial statements.
It is solely a legal requirement with no practical implications.
Why is ongoing reinforcement important in a code of conduct program?
It helps to reinforce the code’s purpose, importance, application, and the systems that support it for lasting value.
It allows employees to ignore the code of conduct after initial training.
It ensures that only managers are responsible for ethical behavior.
It makes the code of conduct optional for new hires.
Upholding transparency and accountability involves which of the following actions?
Being open about decisions and taking responsibility for actions
Hiding information from stakeholders
Avoiding feedback and criticism
Blaming others for mistakes
Transparency and accountability refer to:
Openness in actions and being responsible for them
Keeping information secret from the public
Ignoring feedback from others
Making decisions without explanation
The principle of transparency refers to:
Making information accessible and open to all stakeholders.
Keeping information confidential from the public.
Hiding important details from stakeholders.
Only sharing information with select individuals.
According to the passage, what is one standard expectation that employers have of their employees? Employers expect employees to ______ at a scheduled time.
come in to work
leave early
take long breaks
work from home
According to the passage, what is one standard expectation that employers have of their employees? Employers expect employees to complete ______ as assigned.
daily duties
personal errands
vacation requests
financial reports
According to the passage, what is one standard expectation that employers have of their employees? Employers expect employees to work well with ______ to drive the company's mission.
teammates
computers
clients
machinery
According to the passage, what is one standard expectation that employers have of their employees? Employers expect employees to report any ______ they may come across.
violations
benefits
promotions
opportunities
According to the passage, what is one standard expectation that employers have of their employees? Employers expect employees to be honest in _______.
communication
appearance
attendance
skills
According to the passage, what is one standard expectation that employees have of their employers? Employees expect employers to make company policies, rewards, or consequences ______.
clear
complicated
hidden
unpredictable
According to the passage, what is one standard expectation that employees have of their employers? Employees expect employers to provide ______ pay.
timely
low
irregular
delayed
According to the passage, what is one standard expectation that employees have of their employers? Employees expect employers to provide appropriate ______ with respect to performance.
feedback
punishment
vacation days
uniforms
According to the passage, what is one standard expectation that employees have of their employers? Employees expect employers to take responsibility for leading a team of individuals and ______ disputes.
settling
ignoring
creating
delaying
What is mutual accountability between employers and employees, as described in the passage?
A shared responsibility for actions and outcomes between both employers and employees.
Employers holding employees solely responsible for workplace outcomes.
Employees being accountable only to their supervisors.
A system where only employers are responsible for workplace decisions.
The purpose of IT governance as described in the passage is:
to ensure that IT supports business goals and adds value
to manage only the technical aspects of IT systems
to focus solely on reducing IT costs
to eliminate the need for IT policies
One of the five domains of IT governance is ________ delivery.
Value
Risk
Security
Compliance
One of the five domains of IT governance is strategic ________.
alignment
development
security
compliance
One of the five domains of IT governance is performance ________.
management
security
auditing
compliance
One of the five domains of IT governance is resource ________.
management
allocation
security
planning
One of the five domains of IT governance is risk ________.
management
creation
elimination
expansion
What are the three aspects of IT governance?
Executive, commercial, and operational.
Strategic, tactical, and financial.
Technical, managerial, and legal.
Development, support, and marketing.
List the three major elements of an IT Governance Framework as described in the passage.
Structure, Process, Communication.
Policy, Security, Budget.
Hardware, Software, Network.
Strategy, Risk, Audit.
What is the role of 'Structure' in an IT Governance Framework?
Structure determines who makes the decisions, what structural organizations will be created, who will take part in these organizations, and what responsibilities they will assume.
Structure defines the technical standards and protocols for IT systems within the organization.
Structure focuses on the budgeting and financial planning for IT projects.
Structure is responsible for the day-to-day maintenance and troubleshooting of IT infrastructure.
What is ITIL® and what is its significance in IT governance?
ITIL® (IT Infrastructure Library) is a library of best-practice processes for IT service management, developed by the UK's Cabinet Office. It is widely adopted and supported by ISO/IEC 20000:2011, providing a framework for IT service management and ISO 20000 certification.
ITIL® is a programming language used for developing IT applications, primarily focused on software development methodologies.
ITIL® is a hardware inventory tool used for tracking IT assets within an organization, mainly for procurement purposes.
ITIL® is a financial auditing standard for IT companies, focusing on compliance with international accounting regulations.
What does COBIT® stand for and what is its purpose in IT governance?
COBIT® stands for Control Objectives for Information and Related Technology. It is an IT governance control framework that helps organizations meet today’s business challenges.
COBIT® stands for Corporate Objectives for Business Information Technology. It is a software development methodology for IT projects.
COBIT® stands for Centralized Operations for Business Information Technology. It is a hardware management protocol for IT infrastructure.
COBIT® stands for Control Operations for Business and Information Technology. It is a cybersecurity standard for data protection.
Non-compliance example is:
Failing to follow safety procedures at work.
Arriving early to meetings.
Completing all assigned tasks on time.
Following company policies strictly.
Compliance is following rules or standards. Which of the following is an example of compliance?
Wearing a seatbelt while driving
Ignoring safety instructions
Breaking company policies
Refusing to follow laws
What is LRA in South Africa?
The Labour Relations Act (LRA), Act 66 of 1995 aims to promote economic development, social justice, labour peace and democracy in the workplace.
The Land Reform Act, which deals with property redistribution.
The Legal Rights Act, focusing on civil liberties.
The Local Revenue Act, concerning municipal taxes.
What is the main purpose of Labour Relations Act?
The purpose of the labour relations act is not only to protect everyone in the workplace but to also promote economic development, fair labour practices, peace, democracy and social development.
To increase taxes for all employees in the workplace.
To eliminate all forms of workplace communication.
To promote only employer interests in the workplace.
Is it legal to have two jobs in SA? Do employees have the right to have an additional job?
Yes, South Africa's Constitution states that everyone has the right to work. Employers cannot prohibit an employee from working an additional job.
No, it is illegal to have more than one job in South Africa.
Employees must get government approval before taking a second job in South Africa.
Only part-time employees are allowed to have an additional job in South Africa.
What does the LRA deal with?
The Labour Relations Act regulates the organisational rights of trade unions and promotes and facilitates collective bargaining at the workplace and at sectoral level. It also deals with strikes and lockouts, workplace forums and alternative dispute resolution.
The Labour Relations Act deals with environmental protection and conservation of natural resources.
The Labour Relations Act regulates the import and export of goods and services.
The Labour Relations Act is responsible for setting national education standards and curriculum.
What is Popi in South Africa?
The Protection of Personal Information Act (POPIA) is an act to protect personal information and one's right to privacy in South Africa.
A popular South African music festival.
A traditional South African dish.
A famous wildlife reserve in South Africa.
The POPI Act 2021 is:
A law that protects personal information in South Africa.
A financial regulation for banks.
A health and safety act for workplaces.
A tax reform act.
The difference between BEE and B-BBEE is:
BEE is the original policy, while B-BBEE is the updated, more comprehensive version.
BEE and B-BBEE are exactly the same with no differences.
BEE only applies to small businesses, while B-BBEE applies to large corporations.
BEE is a tax policy, while B-BBEE is an employment policy.
The role of B-BBEE is to:
Promote economic transformation and increase participation of black people in the economy.
Encourage only foreign investment in South Africa.
Limit the growth of small businesses.
Reduce the number of skilled workers in the country.
The BCEA protects which group of people?
All employees except those excluded by the Act
Only government employees
Only employers
Only self-employed individuals
An employee in terms of BCEA is defined as:
A person who works for another person or for the State and who receives, or is entitled to receive, any remuneration.
A person who owns a business and hires employees.
A person who volunteers without receiving any remuneration.
A person who is self-employed and does not work for another person.
A deemed employee in South Africa refers to:
A person who is considered an employee by law, even if not formally employed.
A person who works only part-time for a company.
A person who is self-employed and not subject to any employment laws.
A person who volunteers without receiving any payment.
The purpose of SDA is:
to store data temporarily
to process instructions
to display output
to connect to the internet
The Skills Development Act aims to:
Promote skills development in the workforce
Increase taxes on businesses
Reduce the number of training programs
Limit access to education
Employment legislation impacts a business by:
Ensuring compliance with labor laws and protecting employee rights
Increasing product prices directly
Eliminating the need for human resources departments
Guaranteeing higher profits for all businesses
The legislation that must be displayed at every workplace is:
Health and Safety Law Poster
Employment Rights Act
Data Protection Act
Equality Act
The 8 principles of ethics are:
Respect for autonomy, Beneficence, Non-maleficence, Justice, Fidelity, Veracity, Confidentiality, Accountability
Honesty, Courage, Generosity, Respect, Kindness, Loyalty, Patience, Wisdom
Integrity, Fairness, Compassion, Responsibility, Trustworthiness, Empathy, Diligence, Prudence
Equality, Freedom, Tolerance, Charity, Humility, Sincerity, Perseverance, Gratitude
Ethical principles are important because:
they guide behavior and decision-making.
they are only needed in legal matters.
they are not relevant in daily life.
they limit personal freedom.
Ethics professionalism refers to:
Adhering to moral principles and professional standards in the workplace.
Ignoring rules and doing what benefits oneself.
Focusing only on personal gain in a professional setting.
Disregarding the interests of clients and colleagues.
Concept and terminology refer to:
The meaning and specific terms used in a subject area
A list of random words
Only the definitions of scientific laws
Unrelated ideas and phrases
An example of terminology is:
Photosynthesis
Running
Happiness
Delicious
The difference between definition and concept is:
A definition gives the precise meaning of a term, while a concept is a general idea or understanding.
A definition is always broader than a concept.
A concept is a specific example, while a definition is a general idea.
A definition and a concept are exactly the same.
The authority responsible for laws and ethics in South Africa is:
The Parliament of South Africa
The United Nations
The African Union
The World Health Organization
What does KT0401 refer to in the context of ethics at work?
Code of conduct and moral compass
Employee benefits and compensation
Workplace safety regulations
Team building activities
What are the components of ethical behaviour according to KT0402?
Integrity, honesty, fair dealing, respecting diversity
Ambition, competitiveness, secrecy, uniformity
Wealth, power, discrimination, favoritism
Aggression, dishonesty, exclusion, bias
KT0403 refers to unwritten but expected behaviours. Name two examples.
Reliability, accountability, time keeping, respect for others (any two)
Wearing uniforms, following written rules (any two)
Completing assignments, attending meetings (any two)
Using technology, participating in sports (any two)
What are some examples of lapses in ethical behaviour as listed in KT0404?
Sexual harassment, racism, bullying, theft, abuse of company property, rules, time and sick leave
Teamwork, punctuality, honesty, respect for diversity
Following safety protocols, reporting hazards, attending training sessions
Volunteering for extra work, helping colleagues, maintaining confidentiality
KT0405 discusses conflicts of interest. What are the two types mentioned?
Primary and secondary interests
Legal and ethical interests
Personal and professional interests
Direct and indirect interests
According to KT0406, what is the need for ethical behaviour?
The need for ethical behaviour and the impact or consequences of lapses in ethical behaviour
To increase company profits regardless of the means
To avoid following any rules or regulations
To ensure personal gain at the expense of others
What does KT0407 refer to in the context of ethics at work?
Copyright and plagiarism
Workplace safety procedures
Employee attendance policies
Conflict resolution strategies
What is KT0408 about in the context of ethics at work?
Intellectual property
Workplace safety
Conflict resolution
Employee benefits
What does KT0409 refer to in the context of ethics at work?
Spamming
Plagiarism
Insider Trading
Harassment
What is KT0410 about in the context of ethics at work?
Contract management
Workplace safety
Employee benefits
Data privacy
What does KT0411 refer to in the context of ethics at work?
Software licensing
Workplace safety regulations
Employee attendance policy
Data privacy guidelines
What is KT0412 about in the context of ethics at work?
Pricing
Confidentiality
Harassment
Teamwork
According to the passage, what is the Law Council made up of?
Various stakeholders, including the government.
Only judges and lawyers.
Members of the public only.
Business owners and entrepreneurs.
What is the definition of integrity as given in the passage?
The quality of being honest and having strong moral principles, a personal code of conduct that goes above the level of good conduct and encompasses the spirit of good conduct.
The ability to work hard and achieve success in life.
The act of following rules without questioning them.
The process of making decisions based on popular opinion.
According to the passage, why is having a strong ethical culture important for a company?
It attracts more talents who share the same ethics and values, reduces the costs of recruitment, and enables the company to obtain a pool of talented employees in its workforce.
It guarantees immediate financial success for the company.
It allows the company to avoid all legal regulations.
It ensures that the company will never face any competition.
According to the passage, what does being an honest individual mean in the workplace?
It means you do not deceive others by giving out misleading information and act truthfully without the intention of lying, cheating, or falsification.
It means you always agree with your supervisor regardless of the situation.
It means you avoid taking responsibility for your mistakes.
It means you only share information when it benefits you.
Why are disciplined employees important in the workplace?
Disciplined employees are important because they ensure that all assignments and projects are delivered and executed in a timely manner.
Disciplined employees are important because they create conflicts among team members.
Disciplined employees are important because they avoid taking responsibility for their tasks.
Disciplined employees are important because they frequently miss deadlines.
Which of the following best describes 'Fair and respect' in the workplace?
Only managers need to act fairly
Every employee should be treated with respect and dignity
Only entry-level employees need to cooperate
Fairness is not important in leadership
What should an employee do if they make a mistake at work, according to the passage?
They should acknowledge the mistake, be accountable for it, and accept any consequences.
They should ignore the mistake and hope no one notices.
They should blame someone else for the mistake.
They should try to cover up the mistake.
