WorksheetsMANCQ QUIZ 4
Total questions: 40
Worksheet time: 24mins
Which term refers to the structured method of identifying, mapping, assessing, and enhancing workflows in an organization?
ERP
BPMN
EPM
CRM
Workflow visualization commonly uses which standardized modeling language?
UML
ERD
BPMN
HTML
Which of the following best describes Robotic Process Automation (RPA)?
Automation used only in manufacturing
Software robots that mimic human actions
Robots operating physical machines
AI that makes management decisions
Which methodology focuses on eliminating waste and reducing variability in processes?
Kaizen
Lean Six Sigma
Agile
Waterfall
ERP systems unify and automate processes across:
Only finance and HR
Only manufacturing departments
Key business functions across the organization
Only sales and marketing
Which ERP deployment model is best for organizations with strict regulatory and data security needs?
Cloud ERP
Hybrid ERP
Vertical ERP
On-Premise ERP
The ERP deployment model combining on-premise and cloud solutions.
(a)
Supply Chain Management (SCM) primarily aims to:
Increase product prices
Align supply with demand
Align supply with demand
Focus solely on logistics
According to Chopra and Meindl (2021), an effective supply chain increases competitiveness by:
Reducing packaging costs
Improving responsiveness and reducing waste
Increasing product variations
Eliminating supplier relationships
The upstream supply chain focuses on relationships between the company and:
Customers
Competitors
Suppliers
Distributors
Downstream supply chain activities primarily involve:
Supplier negotiations
Manufacturing partnerships
Exchanges with customers and intermediaries
Raw material sourcing
The interconnected structure of suppliers, manufacturers, and partners is called:
Logistics chain
Supply Chain Network
Distribution loop
Value stream
A push supply chain model is mainly driven by:
Real-time orders
Customer complaints
Forecasted demand
Supplier availability
The pull model starts production based on:
Seasonal demand
Seasonal demand
Random scheduling
Excess inventory
The hybrid push–pull approach uses forecasts for:
Downstream operations
Pricing strategies
Upstream processes
Upstream processes
Sourcing in SCM includes:
Customer relationship management
Identifying and selecting suppliers
Designing marketing campaigns
Planning delivery routes
Which company is most associated with Just-in-Time production?
Apple
Toyota
Nestlé
BMW
Logistics involves the:
Selection of suppliers
Internal movement, storage, and delivery of goods
Scheduling marketing events
Scheduling marketing events
Which SCM flow includes shipment tracking and demand forecasts?
Financial flow
Physical flow
Consumer flow
Information flow
The Continuous Flow Model is best suited for:
Highly customized products
Stable demand and standardized products
Unpredictable markets
Luxury goods
Process handling customer returns, repairs, and recycling.
(a)
SCM model used by companies like Procter & Gamble.
(a)
SCM model used by companies like Procter & Gamble.
(a)
CRM primarily focuses on managing an organization’s interactions with:
Competitors
Customers
Suppliers
Government agencies
Which CRM platform provides AI-powered recommendations through "Einstein"?
Zendesk
Salesforce
HubSpot
Oracle
Operational CRM focuses on:
Automating customer-facing processes
Only analyzing past customer data
Only analyzing past customer data
Managing warehouse operations
Sales Force Automation (SFA) is used to:
Forecast weather patterns
Track sales opportunities
Automate customer complaints
Reduce marketing costs
Customer segmentation is a function of:
Collaborative CRM
Operational CRM
Analytical CRM
Social CRM
Which CRM category focuses on data mining and trend analysis?
Strategic CRM
Analytical CRM
Operational CRM
Support CRM
An example of marketing support in CRM is:
Tracking inventory
Customer segmentation for email campaigns
Hiring new employees
Creating product prototypes
Includes strategies, processes, and tools used to manage customer interactions.
(a)
Includes strategies, processes, and tools used to manage customer interactions.
(a)
CRM type that supports communication across departments.
(a)
ERP model designed for specific industries:
Hybrid ERP
Vertical ERP
Cloud ERP
Blockchain ERP
BPMN is used for data encryption and cybersecurity.
TRUE
FALSE
Strengthening RTS compliance requires integrating required documentation and control activities into operational workflows.
TRUE
FALSE
Cloud ERP is known for being easier to maintain and faster to deploy.
TRUE
FALSE
Payroll and recruitment functions are part of the ERP Supply Chain Management module.
TRUE
FALSE
A business tracks metrics such as order cycle time and customer complaint rates but does not use them for decision-making.
➡ This reflects effective Performance Tracking in EPM.
TRUE
FALSE
A company uses different software for HR, finance, and inventory. Each system stores separate data, causing slow reporting. They adopt an ERP system to unify all information into a single platform.
➡ This illustrates the purpose of ERP integration.
TRUE
FALSE
