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WorksheetsTQM_CIA_II
Total questions: 50
Worksheet time: 50mins
Name
Class
Date
1.
Cause-effect diagram is mainly used to identify
a)
Factors causing a problem
b)
Cost of quality
c)
Customer satisfaction
d)
Employee performance
2.
A check sheet is primarily used for
a)
Recording data in real time
b)
Data prediction
c)
Employee evaluation
d)
Budget planning
3.
Control charts help in
a)
Monitoring process variation
b)
Training employees
c)
Reducing cost only
d)
Improving marketing strategy
4.
A histogram represents data through
a)
Bars showing frequency distribution
b)
Supplier rating tables
c)
Customer survey comments
d)
Cost vs benefit matrix
5.
Pareto chart follows the principle of
a)
80/20 rule
b)
60/40 rule
c)
20/80 rule
d)
Zero defect rule
6.
Scatter diagrams are used to find
a)
Relationship between two variables
b)
Cost of poor quality
c)
Customer purchase history
d)
Job satisfaction
7.
Flowcharts mainly help in
a)
Representing workflow steps
b)
Calculating loss
c)
Measuring employee output
d)
Supplier rating
8.
PDCA cycle stands for
a)
Plan-Do-Check-Act
b)
Prepare-Deliver-Confirm-Approve
c)
Plan-Decide-Control-Act
d)
Produce-Do-Collect-Arrange
9.
Six Sigma focuses on
a)
Reducing defects to near zero
b)
Improving sales strategy
c)
Reducing employees
d)
Increasing advertisements
10.
DMAIC refers to
a)
Define-Measure-Analyze-Improve-Control
b)
Develop-Monitor-Act-Implement-Control
c)
Define-Manage-Approve-Implement-Check
d)
Describe-Measure-Act-Improve-Check
11.
Kaizen mainly emphasizes
a)
Continuous small improvements
b)
Annual audits only
c)
Large investments
d)
Outsourcing operations
12.
Root cause analysis aims to
a)
Identify true source of problem
b)
Reduce training hours
c)
Improve salary plans
d)
Expand products
13.
TPM primarily improves
a)
Equipment productivity
b)
HR policies
c)
Marketing reach
d)
Financial audit score
14.
5S includes
a)
Sort-Set-Shine-Standardize-Sustain
b)
Start-Stop-Store-Schedule-Supply
c)
Sort-Save-Support-Sustain-Serve
d)
Standard-Store-Study-Solve-Sort
15.
Value Stream Mapping is useful for
a)
Identifying waste in workflow
b)
Improving payroll
c)
Identifying market position
d)
Creating budgets
16.
JIT manufacturing means
a)
Producing only when needed
b)
Producing in bulk always
c)
Producing based on forecasts only
d)
Outsourcing production
17.
Statistical tools help industries to
a)
Make data-based decisions
b)
Reduce holidays
c)
Improve dress code
d)
Improve branding
18.
A common challenge in implementing quality tools is
a)
Employee resistance to change
b)
High market demand
c)
Free supplier services
d)
Low employee count
19.
Customer satisfaction is critical in TQM because
a)
It determines long-term business success
b)
It increases internal meetings
c)
It reduces audit costs only
d)
It avoids recruitment
20.
Customer feedback mainly helps in
a)
Identifying improvement areas
b)
Increasing salaries
c)
Predicting taxation
d)
Recruiting employees
21.
SERVQUAL model measures
a)
Service quality gaps
b)
Material wastage rate
c)
Equipment speed
d)
Production cost
22.
Supplier partnerships aim for
a)
Long-term mutually beneficial relationships
b)
One-time business
c)
Frequent supplier changes
d)
Contract termination
23.
Supplier quality audits measure
a)
Supplier compliance to standards
b)
Employee training hours
c)
Market share
d)
Financial investments
24.
VOC (Voice of Customer) captures
a)
Customer needs and expectations
b)
Competitor goals
c)
Supplier audit reports
d)
Government rules
25.
Feedback loops ensure
a)
Continuous improvement based on input
b)
One-time feedback only
c)
Customer replacement
d)
Reduction in workforce
26.
Which tool best identifies defect frequency?
a)
Check sheet
b)
Flowchart
c)
Scatter plot
d)
Kaizen
27.
Which method improves process capability and reduces variation?
a)
Six Sigma
b)
TPM
c)
5S
d)
VSM
28.
Which tool is best for visualizing bottlenecks in workflow?
a)
Value Stream Mapping
b)
Histogram
c)
Root cause analysis
d)
Scatter diagram
29.
Which quality system motivates workplace discipline?
a)
5S
b)
PDCA
c)
JIT
d)
SERVQUAL
30.
Which tool highlights major causes among many?
a)
Pareto chart
b)
Control chart
c)
Scatter graph
d)
PDCA
31.
TPM reduces downtime by
a)
Preventive maintenance
b)
Untrained operators
c)
Frequent shutdowns
d)
Random repairs
32.
A control chart signals out-of-control process when
a)
Data point crosses control limits
b)
Cost increases
c)
Supplier changes
d)
Sales decrease
33.
Kaizen is most effective when
a)
All employees participate daily
b)
Only leaders participate
c)
Done once a year
d)
Done only during crisis
34.
PDCA cycle "Check" involves
a)
Evaluating results
b)
Planning activities
c)
Doing implementation
d)
Training suppliers
35.
Which metric evaluates supplier reliability?
a)
On-time delivery rate
b)
Customer complaints
c)
Employee attendance
d)
Office cleanliness
36.
VOC is collected through
a)
Surveys and interviews
b)
Inventory list
c)
Salary registers
d)
Production sheet
37.
SERVQUAL’s gap analysis identifies
a)
Difference between expectations and service delivered
b)
Employee performance difference
c)
Time gap in attendance
d)
Speed gap in vehicles
38.
Customer-centric quality focuses on
a)
Meeting customer expectations
b)
Reducing competitor success
c)
Reducing employee count
d)
Avoiding new suppliers
39.
JIT success depends largely on
a)
Reliable suppliers
b)
High stock levels
c)
Slow delivery
d)
Multiple warehouses
40.
Histogram helps management to
a)
Understand distribution and frequency of data
b)
Evaluate employee bonus
c)
Control supplier contracts
d)
Design new logo
41.
Which of the following reduces waiting time in production?
a)
JIT
b)
Control charts
c)
SERVQUAL
d)
PDCA
42.
Six Sigma projects normally target
a)
3.4 defects per million
b)
Zero training hours
c)
50% rework
d)
Full automation always
43.
The purpose of supplier audits is to
a)
Evaluate supplier performance
b)
Recruit new staff
c)
Switch vendors frequently
d)
Reduce salary budget
44.
A scatter diagram is best used to
a)
Check correlation between variables
b)
Measure cost
c)
Analyze attendance
d)
Track budgets
45.
Flowcharts provide
a)
Stepwise flow of a process
b)
Customer reviews
c)
Supplier scores
d)
Market demand
46.
Which tool helps find most significant customer complaints?
a)
Pareto chart
b)
TPM
c)
Flowchart
d)
Root cause analysis
47.
5S improves workplace mainly by
a)
Eliminating waste and organizing workplace
b)
Increasing salaries
c)
Outsourcing jobs
d)
Filing legal cases
48.
Lean philosophy aims at
a)
Waste elimination
b)
Mass hiring
c)
Improving marketing alone
d)
Legal compliance only
49.
Role of customer feedback loops is to
a)
Continuously refine services
b)
Increase number of suppliers
c)
Reduce salary budget
d)
Change product name
50.
The main challenge in supplier quality improvement is
a)
Maintaining consistent quality across shipments
b)
Increasing meeting hours
c)
Reducing online surveys
d)
Using same vendor always
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