Free Printable EXERCISE MODUL 1-8

1.

Read the passage:
"Global Office Solutions (GOS) is a company specializing in office furniture and equipment. Founded in 2010, the company now supplies products to more than 300 offices across Indonesia. The company believes that high-quality office furniture improves productivity and employee comfort. In the last few years, customer interest in ergonomic office chairs has increased significantly. Many companies are now focusing on employee well-being, especially those with long working hours. As a response, GOS developed a new product line that includes adjustable desks, ergonomic chairs, and footrests. To remain competitive, GOS also provides maintenance services and product guarantees. According to the marketing director, customer loyalty depends not only on product quality but also on customer service. The company plans to expand its branches to Surabaya and Bali next year." What is the main purpose of the text?

a)

To compare companies

b)

To describe new office rules

c)

To promote a company and its development

d)

To teach how to use office furniture

e)

To complain about services

2.

Read the passage:
"Global Office Solutions (GOS) is a company specializing in office furniture and equipment. Founded in 2010, the company now supplies products to more than 300 offices across Indonesia. The company believes that high-quality office furniture improves productivity and employee comfort. In the last few years, customer interest in ergonomic office chairs has increased significantly. Many companies are now focusing on employee well-being, especially those with long working hours. As a response, GOS developed a new product line that includes adjustable desks, ergonomic chairs, and footrests. To remain competitive, GOS also provides maintenance services and product guarantees. According to the marketing director, customer loyalty depends not only on product quality but also on customer service. The company plans to expand its branches to Surabaya and Bali next year." Which product is demanded the most recently?

a)

Cabinets

b)

Ergonomic chairs

c)

Printers

d)

Projectors

e)

Office lamps

3.

Read the passage:
"Global Office Solutions (GOS) is a company specializing in office furniture and equipment. Founded in 2010, the company now supplies products to more than 300 offices across Indonesia. The company believes that high-quality office furniture improves productivity and employee comfort. In the last few years, customer interest in ergonomic office chairs has increased significantly. Many companies are now focusing on employee well-being, especially those with long working hours. As a response, GOS developed a new product line that includes adjustable desks, ergonomic chairs, and footrests. To remain competitive, GOS also provides maintenance services and product guarantees. According to the marketing director, customer loyalty depends not only on product quality but also on customer service. The company plans to expand its branches to Surabaya and Bali next year." What does the company believe increases productivity?

a)

High salaries

b)

Flexible work schedules

c)

Quality office furniture

d)

Hiring more staff

e)

Computer training

4.

Read the passage:
"Global Office Solutions (GOS) is a company specializing in office furniture and equipment. Founded in 2010, the company now supplies products to more than 300 offices across Indonesia. The company believes that high-quality office furniture improves productivity and employee comfort. In the last few years, customer interest in ergonomic office chairs has increased significantly. Many companies are now focusing on employee well-being, especially those with long working hours. As a response, GOS developed a new product line that includes adjustable desks, ergonomic chairs, and footrests. To remain competitive, GOS also provides maintenance services and product guarantees. According to the marketing director, customer loyalty depends not only on product quality but also on customer service. The company plans to expand its branches to Surabaya and Bali next year." The phrase "remain competitive" suggests that GOS must:

a)

Replace workers

b)

Stop producing products

c)

Maintain and improve quality

d)

Reduce prices only

e)

Move headquarters

5.

Read the passage:
"Global Office Solutions (GOS) is a company specializing in office furniture and equipment. Founded in 2010, the company now supplies products to more than 300 offices across Indonesia. The company believes that high-quality office furniture improves productivity and employee comfort. In the last few years, customer interest in ergonomic office chairs has increased significantly. Many companies are now focusing on employee well-being, especially those with long working hours. As a response, GOS developed a new product line that includes adjustable desks, ergonomic chairs, and footrests. To remain competitive, GOS also provides maintenance services and product guarantees. According to the marketing director, customer loyalty depends not only on product quality but also on customer service. The company plans to expand its branches to Surabaya and Bali next year." What future action will the company take?

a)

Stop its services

b)

Reduce product lines

c)

Expand into new cities

d)

Close existing offices

e)

Change its brand name

6.

Read the letter: "Dear Procurement Manager, We would like to request information regarding your latest business laptop collection. Our company, TechnoCore Systems, is planning to upgrade 80 laptops for the IT and administration departments. We would appreciate receiving details about the price list, available models, specifications, and warranty information. If the products meet our requirements and fall within our budget, we intend to place an order before the end of next month. Please send the requested information to procurement@technocore.co.id. Thank you for your attention. Sincerely, Jonathan Lee General Affairs Manager" What kind of communication is this?

a)

Complaint letter

b)

Request letter

c)

Memo

d)

Informal email

e)

Announcement

7.

Read the letter: "Dear Procurement Manager, We would like to request information regarding your latest business laptop collection. Our company, TechnoCore Systems, is planning to upgrade 80 laptops for the IT and administration departments. We would appreciate receiving details about the price list, available models, specifications, and warranty information. If the products meet our requirements and fall within our budget, we intend to place an order before the end of next month. Please send the requested information to procurement@technocore.co.id. Thank you for your attention. Sincerely, Jonathan Lee General Affairs Manager" How many laptops does the company plan to upgrade?

a)

50

b)

60

c)

70

d)

80

e)

100

8.

Read the letter: "Dear Procurement Manager, We would like to request information regarding your latest business laptop collection. Our company, TechnoCore Systems, is planning to upgrade 80 laptops for the IT and administration departments. We would appreciate receiving details about the price list, available models, specifications, and warranty information. If the products meet our requirements and fall within our budget, we intend to place an order before the end of next month. Please send the requested information to procurement@technocore.co.id. Thank you for your attention. Sincerely, Jonathan Lee General Affairs Manager" Which phrase shows a possible future order?

a)

Thank you for your attention.

b)

Please send the requested information.

c)

We would appreciate receiving details.

d)

If the products meet our requirements…

e)

Our company is planning…

9.

Read the letter: "Dear Procurement Manager, We would like to request information regarding your latest business laptop collection. Our company, TechnoCore Systems, is planning to upgrade 80 laptops for the IT and administration departments. We would appreciate receiving details about the price list, available models, specifications, and warranty information. If the products meet our requirements and fall within our budget, we intend to place an order before the end of next month. Please send the requested information to procurement@technocore.co.id. Thank you for your attention. Sincerely, Jonathan Lee General Affairs Manager" Where should the information be sent?

a)

marketing@technocore.co.id

b)

jonathan@technocore.com

c)

sales@technocore.co.id

d)

procurement@technocore.co.id

e)

info@technocore.co.id

10.

Read the letter: "Dear Procurement Manager, We would like to request information regarding your latest business laptop collection. Our company, TechnoCore Systems, is planning to upgrade 80 laptops for the IT and administration departments. We would appreciate receiving details about the price list, available models, specifications, and warranty information. If the products meet our requirements and fall within our budget, we intend to place an order before the end of next month. Please send the requested information to procurement@technocore.co.id. Thank you for your attention. Sincerely, Jonathan Lee General Affairs Manager" The tone of the message is:

a)

Casual

b)

Emotional

c)

Highly informal

d)

Sarcastic

e)

Professional and polite

11.

Read the message: "Dear Mrs. Taylor, Thank you for your assistance during my visit last week. Your time and guidance helped me understand the new reporting system better. I appreciate your support and kindness. Best regards, Michael" What is the purpose of the message?

a)

To complain about the visit

b)

To request information

c)

To express gratitude

d)

To introduce a project

e)

To schedule a meeting

12.

Read the email: "Hi Sarah, Are you free this Friday? We are planning a small office gathering at the cafeteria after work. Let me know if you can join. Cheers, Dylan" The email tone is best described as…

a)

Formal

b)

Very official

c)

Neutral

d)

Informal

e)

Harsh

13.

Read the email: "Subject: Meeting Confirmation Dear Marketing Team, This email is to confirm our monthly meeting scheduled for Tuesday, March 12th at 10:00 AM in Meeting Room 2. Please bring updates from your department. Sincerely, Rebecca" The phrase "This email is to confirm…" is used to:

a)

Reject a request

b)

Reschedule an appointment

c)

Inform clarification

d)

Confirm a plan

e)

Complain about an issue

14.

Read the email: "Good morning, I hope this email finds you well. I would like to request the latest price list for office chairs and desks. Please send the details before Friday. Thank you. Regards, Felix" What type of business communication is this?

a)

Complaint letter

b)

Letter of Request

c)

Memo

d)

Informal email

e)

Thanking letter

15.

Read the memo: "To: All Employees From: HR Department Date: October 12, 2025 Subject: ID Card Replacement Employees who have lost or damaged their ID cards must report to the HR office before Friday. A new ID card will be issued after verification." What type of document is this?

a)

Formal letter

b)

Memo

c)

Informal message

d)

Request letter

e)

Appreciation letter

16.

Read the email: "Subject: File Attached Dear Mr. Samuel, Please find attached the revised budget report. Let me know if there is anything else needed. Regards, Claudia" The phrase "Please find attached…" indicates:

a)

A document is included with the email

b)

The sender apologizes for a mistake

c)

The email contains confidential content

d)

The sender requests a meeting

e)

The email is a formal complaint

17.

This is the office where I work. The room is spacious and bright. The desk and cabinet are made of wood, and the large window gives a nice city view. I enjoy working here because it feels comfortable. The text mainly describes:

a)

Office equipment usage

b)

The writer’s job role

c)

The layout and environment of an office

d)

Company structure

e)

Customer service

18.

Dear Supplier, We are interested in your new collection of office tables. Could you send us the catalog and price list? Thank you. Warm regards, Laura The category of this letter is:

a)

Appreciation letter

b)

Complaint letter

c)

Request letter

d)

Memo

e)

Report

19.

Dear Mr. Daniel, I would like to apply for the position of Sales Assistant as advertised. I have attached my resume for your review. Sincerely, Miranda The document reflects:

a)

Complaint

b)

Application

c)

Memo

d)

Reminder

e)

Warning

20.

Hi Grace, OMG thank you so much for the cookies you sent! They were delicious. You're the best! Love, Ella The message is:

a)

Highly formal

b)

Formal

c)

Informal

d)

Business related

e)

A memo

21.

Dear Training Department, Could you please send the updated schedule for next week’s training? We need to inform the participants. Thank you. Regards, Thomas The communication purpose is:

a)

Apology

b)

Requesting information

c)

Promotion

d)

Inquiry response

e)

Complaint

22.

Employees are reminded to wear their ID cards at all times inside the building. The sentence is most likely from:

a)

A thank-you card

b)

A request letter

c)

A memo

d)

An invitation

e)

A personal note

23.

Dear Ms. Chloe, We received your payment confirmation. Your order will be shipped within 48 hours. Best regards, Online Store Team This email is a response to:

a)

Complaint

b)

Delivery delay

c)

Payment

24.

Read the message: "Hi Leo, IDK if the report is done yet. Can u send it ASAP? Thx." What does the text primarily contain?

a)

Business vocabulary

b)

Formal structure

c)

Abbreviations and slang

d)

Memo format

e)

Request letter tone

25.

Read the email: "Dear Mr. Harvey, I apologize for not sending the document earlier. I will forward it to you by tomorrow morning. Sincerely, Diana" What is the purpose of the email?

a)

To complain

b)

To apologize

c)

To request information

d)

To confirm delivery

e)

To promote something

26.

Read the description: "An application letter should begin with the applicant’s address and date, followed by the recipient’s address. The opening paragraph explains the reason for writing and where the applicant found the job advertisement. The next paragraphs highlight the applicant’s interest in the job, relevant qualifications, skills, and personal attributes. The letter ends with a closing salutation, signature, and printed name." Which of the following is NOT mentioned as part of the structure?

a)

Stating the reason for writing

b)

Providing the job source

c)

Attaching a complete curriculum vitae inside the letter

d)

Mentioning personal qualities

e)

Writing a closing salutation

27.

Read: "A good CV should be clear, well-organized, and ideally only one or two pages. It includes contact information, a short profile, work experience, education, skills, and optional sections such as awards or trainings." What is the main purpose of a CV according to the text?

a)

To describe one’s entire life history in detail

b)

To present a concise and structured professional profile

c)

To explain why the applicant wants the job

d)

To show the applicant’s creative writing skills

e)

To summarize personality traits narratively

28.

Read: "Solicited application letters are written when applicants already know about an available job opening. Unsolicited letters are written without knowing whether a vacancy exists." Which statement is correct?

a)

Unsolicited letters are written only when companies request them

b)

Solicited letters cannot mention job references

c)

Unsolicited letters are sent without certainty of a vacancy

d)

Both types are used only for internship positions

e)

Solicited letters are always more formal than unsolicited ones

29.

Read: "To arrange a meeting, one may ask for availability or suggest a specific time, such as: 'Would Friday at 5 pm work for you?' Responses may include accepting, offering alternatives, or apologizing for cancellation." Which expression is used to suggest a meeting time?

a)

“That’s fine.”

b)

“How about Monday at 10 am?”

c)

“Unfortunately, I will not be able…”

d)

“Can we meet at 4 pm instead?”

e)

“Thank you. I will see you at lunch.”

30.

Read: "To ask for clarification, one may say: 'What does that mean?' or 'Could you explain more about this?' To express understanding, people may say: 'Alright, it’s now clear.'" Which expression checks the listener’s understanding?

a)

“Could you clarify what you mean?”

b)

“Do you get it?”

c)

“I’m afraid I still don’t follow.”

d)

“Let me explain this.”

e)

“Thanks for clarifying.”

31.

Read: "In negotiations, participants often begin by stating goals. Expressions like 'I’d like to begin with a few words about…' or 'Before we begin, I’d like to take a moment to…' help clarify the meeting’s objectives." What is the function of these expressions?

a)

Stating final agreements

b)

Indicating the meeting’s purpose

c)

Minimizing conflicts

d)

Offering concessions

e)

Closing the negotiation

32.

Read: "During bargaining, negotiators may say: 'We can agree to that if…' or 'That’s not acceptable unless…' These expressions indicate conditional acceptance." These expressions show…

a)

Total refusal

b)

Unconditional acceptance

c)

Acceptance with conditions

d)

Ending the negotiation

e)

Clarifying information

33.

Read: "Presenters commonly end their talk with phrases such as: 'That brings me to the end of my presentation,' followed by a brief recap of key points." The purpose of these expressions is to…

a)

Open the Q&A session

b)

Summarize key points before finishing

c)

Give recommendations

d)

Introduce another speaker

e)

Address audience complaints

34.

Read: "A strong presentation uses clear structure, a solid introduction, signposting, repetition of new information, summarizing, and audience interaction." Which item is NOT mentioned as a presentation tip?

a)

Using clear structure

b)

Offering detailed financial forecasts

c)

Signposting during the talk

d)

Repeating new information

e)

Encouraging audience interaction

35.

Read: “Learners are encouraged to reflect on which sessions they enjoyed, which topics were new, which were easy or difficult, and what skills have improved. Such reflection helps them prepare for exams and future learning.” According to the text, the purpose of self-reflection is…

a)

To decide students’ final grades

b)

To enhance memorization

c)

To understand one’s learning progress

d)

To replace lecturer evaluation

e)

To measure assignment completion

36.

Text: “Students are asked to create a mindmap from modules 1–9 to visualize the structure and main ideas of each topic.” Which is an advantage of using a mindmap?

a)

Eliminating the need to read the modules

b)

Simplifying concepts and showing connections

c)

Replacing all lecture notes

d)

Serving as a mandatory assessment tool

e)

Requiring artistic drawing skills

37.

Read: “Applicants should clearly state why they are interested in the company and position, including alignment with their career goals and values.” This statement functions mainly to…

a)

Demonstrate academic writing skills

b)

Present weaknesses honestly

c)

Show motivation and job fit

d)

Replace the closing paragraph

e)

List previous job experiences

38.

Text: “To cancel a meeting politely, people say: ‘Unfortunately, due to…, I will not be able…’ or ‘I do apologize for cancelling the meeting.’” These expressions are used to…

a)

Force the other party to attend

b)

Express disappointment

c)

Cancel an appointment politely

d)

Renegotiate contract terms

e)

Confirm a previous schedule

39.

Read: “When a proposed time does not work, one may offer alternatives such as: ‘How about next Sunday?’ or ‘Can we meet at 4 pm instead?’.” Why are these expressions used?

a)

To avoid the meeting completely

b)

To show flexibility in scheduling

c)

To refuse cooperation

d)

To change the topic

e)

To confirm the previous agreement

40.

Text: “Presenters may provide contact information or further reading to help the audience explore the topic beyond the presentation.” The purpose is to…

a)

Make the presentation longer

b)

Force the audience to read more

c)

Help the audience deepen their understanding

d)

Reduce the number of questions

e)

End the session abruptly

41.

Read the passage below: “In writing an application letter, applicants are encouraged to highlight not only their formal education but also their relevant skills and professional experience. Employers often look for specific competencies such as communication skills, teamwork, problem-solving ability, and familiarity with industry-related tools or software. In many cases, a candidate with strong practical skills and relevant experience may be considered more favorably than one with only academic achievements. Therefore, applicants should carefully select and describe qualifications that best match the responsibilities listed in the job posting.” Based on the passage, what is the main reason applicants should highlight relevant skills?

a)

Because academic achievements are no longer important

b)

Because skills and experience may outweigh formal education

c)

Because job applications must follow a universal format

d)

Because employers prefer very long descriptions of skills

e)

Because skills are only needed in technical industries

42.

Read: “During professional communication, misunderstandings may arise when technical terms or unfamiliar concepts are used. To ensure smooth communication, employees are encouraged to ask for clarification politely. Phrases such as ‘Could you clarify what you mean by that?’ or ‘I’m not sure I follow—could you explain further?’ help prevent mistakes, especially in situations involving instructions, deadlines, or financial decisions. Clarification is not a sign of incompetence; rather, it reflects responsibility and attention to detail.” What is the key purpose of asking for clarification according to the passage?

a)

To challenge the speaker’s competence

b)

To avoid embarrassment during communication

c)

To promote accurate understanding and prevent errors

d)

To show superiority in professional discussions

e)

To delay the completion of tasks

43.

Read the text: “Effective negotiation is not merely about reaching an immediate agreement but also about establishing a foundation for long-term cooperation. Participants are encouraged to express shared goals such as maintaining a positive partnership and ensuring mutual benefits. Phrases like ‘It is important for both of us that we agree on…’ or ‘Together we want to develop a good relationship…’ are used to reinforce collaboration. By emphasizing shared interests, negotiators can reduce tension, build trust, and create outcomes that are sustainable over time.” According to the text, emphasizing shared goals during negotiation helps…

a)

Ensure both parties focus only on short-term profit

b)

Reduce collaboration and increase competition

c)

Build trust and support long-term cooperation

d)

Speed up the negotiation even if agreement is unclear

e)

Allow one party to dominate the discussion

44.

Read the passage: “In formal presentations, signposting plays an essential role in guiding the audience throughout the content. Signposting refers to using phrases that indicate transitions, such as ‘First, let’s look at…’, ‘Moving on to the next point…’, or ‘To summarize…’. These expressions help listeners follow the structure, especially during presentations that include complex data or multiple sections. Without proper signposting, audiences may become confused, miss important ideas, or misunderstand the speaker’s main argument.” What is the primary function of signposting?

a)

Guide the audience through the presentation’s structure and transitions

b)

Entertain the audience with luxurious visuals

c)

Encourage interaction at the expense of organization

d)

Repeat information to extend the presentation length

e)

Summarize only at the end without indicating other transitions

45.

Read the following passage: “Self-reflection is an essential part of the learning process. Students who regularly evaluate their strengths, weaknesses, and progress are better prepared to plan effective study strategies. For example, a student who realizes that listening skills have improved but writing skills remain weak can allocate more time to writing practice. Reflection also helps students identify which topics require deeper understanding before exams. Overall, self-reflection supports continuous improvement and encourages learners to take responsibility for their academic growth.” According to the passage, the main benefit of self-reflection is…

a)

Helping students copy successful strategies from others

b)

Allowing students to avoid difficult topics

c)

Encouraging learners to take responsibility for their progress

d)

Replacing the need for studying before exams

e)

Making learning easier without any effort

46.

“Employees must submit travel reimbursement forms no later than Friday.” This sentence is likely from:

a)

Complaint

b)

Memo

c)

Personal message

d)

Letter of appreciation

e)

47.

Dear Store Manager, The printer I bought last week stopped working. I would like a replacement. Regards, Ryan The text is a:

a)

Thank-you letter

b)

Complaint

c)

Memo

d)

Promotion

e)

Invitation

48.

Dear Sales Manager, Please send us your product catalog for 2025. This communication is:

a)

Request

b)

Informal chat

c)

Job offer

d)

Complaint

e)

Memo

49.

Subject: Invoice Attached Please check the attached invoice for last month’s order. The attachment mentioned likely includes:

a)

A meeting schedule

b)

A product manual

c)

A billing document

d)

A thank-you letter

e)

A memo template

50.

The phrase “Best regards” is used in:

a)

Informal messages only

b)

Comic text

c)

Formal or semi-formal email closing

d)

Memo header

e)

Document title

EXERCISE MODUL 1-8

Total questions: 50

Worksheet time: 25mins

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