Font size
WorksheetsIST117 Library Management Worksheet
Total questions: 95
Worksheet time: 48mins
The primary goal of management in a library is to:
Ensure all books remain in perfect condition
Achieve organizational goals through people and resources
Keep staff busy at all times
Reduce the number of library users
Which function of management involves deciding what the library wants to achieve?
Organizing
Planning
Reporting
Staffing
The process of assigning tasks and arranging resources is called:
Directing
Coordinating
Organizing
Staffing
Which management level handles long-term strategic decisions?
Supervisory
Middle-level
First-line
Top-level
A circulation supervisor creating daily staff schedules is performing which management level?
Top-level
Middle-level
Which managerial skill helps a library director think conceptually about future needs?
Technical skill
Human skill
Conceptual skill
Manual skill
Mintzberg’s “figurehead” role mainly involves:
Analyzing data
Performing ceremonial duties
Solving conflicts
Monitoring staff performance
When a manager shares important information with staff, which Mintzberg role is used?
Monitor
Spokesperson
Disseminator
Entrepreneur
When a manager decides how to allocate the budget, which role is being used?
Liaison
Resource allocator
Negotiator
Coordinator
Which leadership quality is MOST essential for building strong staff relationships?
Technical knowledge
Emotional intelligence
Creativity
Physical strength
Fayol’s “staffing” function includes:
Buying new books
Hiring and training employees
Writing policies
Planning programs
Which of the following is a limitation of Fayol’s theory?
It lacks clear functions
It assumes organizations never change
It only applies to large corporations
It focuses only on employees
A manager coordinating departments to achieve goals is performing which function?
Directing
Organizing
Reporting
Coordinating
The skill that is MOST important for first-line library supervisors is:
Leadership skills
Technical cataloging skills
Collection development skills
Budget management skills
A librarian adjusting plans when sudden issues arise shows:
Rigidity
Responsiveness
Avoidance
Micromanagement
When a manager represents the library at a university ceremony, which role is shown?
Disturbance handler
Figurehead
Leader
Negotiator
Which of the following BEST describes the “leader” role?
Handling external relations
Motivating and guiding staff
Conducting research
Preparing budgets
What is the purpose of the “monitor” role?
To reward staff
To scan and gather relevant information
To approve purchases
To assign authority
A library director analyzing future digital trends demonstrates which skill?
Human skill
Conceptual skill
Technical skill
Communication skill
Which statement BEST reflects the purpose of management?
To control staff at all times
To maintain strict discipline
To coordinate effort and achieve goals
To reduce the number of services offered
Leadership in a library primarily involves:
Maintaining strict rules
Influencing and guiding staff toward goals
Reducing library services
Monitoring book conditions
Which statement best describes the difference between leadership and management?
Leadership focuses on daily tasks; management inspires staff
Leadership focuses on long-term vision; management handles operations
Leadership only deals with budgets; management deals with people
Leadership is optional; management is mandatory
Which leadership theory believes leaders are born, not made?
Behavioral theory
Trait theory
A supervisor who listens actively and understands staff emotions demonstrates:
Technical skills
Emotional intelligence
Physical strength
Data analysis
An autocratic leader:
Makes decisions alone
Encourages staff participation
Gives full freedom to staff
Avoids decision-making
A democratic leader:
Gives orders without consultation
Makes decisions with team input
Never makes the final decision
Ignores staff opinions
Laissez-faire leadership works best when:
Staff are untrained
Staff are skilled and motivated
The manager wants strict control
The organization is in crisis
Situational leadership means a leader should:
Use the same style in all situations
Change style based on staff readiness
Only use autocratic decisions
Avoid delegating tasks
A new library assistant who lacks experience requires which style?
Delegating
Supporting
Coaching/Directing
Laissez-faire
Transformational leaders motivate by:
Offering rewards only
Giving orders
Inspiring staff with a shared vision
Avoiding risks
A leadership style based on rewards and penalties is:
Transformational
Situational
Servant
Transactional
Servant leadership focuses on:
Leader’s personal success
Serving and developing staff
Increasing penalties
Motivation is important in libraries because it:
Reduces user visits
Improves employee performance and service quality
Eliminates communication needs
Stops staff turnover completely
According to Maslow, a staff member needing safety and job security is at which level?
Physiological
Safety
Esteem
Self-actualization
A librarian who wants more responsibility and leadership opportunities is motivated by:
Hygiene factors
Basic needs
Self-actualization
Punishment
Herzberg’s hygiene factors include:
Achievement
Recognition
Salary and working conditions
Creativity
According to Herzberg, which of the following truly motivates staff?
Clean workspace
Achievement and recognition
High penalties
Strict supervision
A manager praising staff for excellent service is an example of:
Negative reinforcement
Punishment
Positive reinforcement
Avoidance
According to Goal-Setting Theory, goals should be:
Easy and vague
General and flexible
Specific and challenging
Unrelated to performance
The “S” in SMART goals stands for:
Structured
Simple
Specific
Strategic
Human Resource Management in libraries focuses mainly on:
Buying new resources
Managing and developing library staff
Decorating the library
Promoting only senior staff
Job analysis helps the library identify:
The types of books to buy
The tasks and requirements of a job
The number of daily visitors
How much budget is needed
A job description includes:
Employee hobbies
Duties and responsibilities
Salary history
Personal opinions
A job specification contains:
Required qualifications and skills
Staff attendance rules
Library membership policies
Book procurement notes
Recruiting staff from within the organization is known as:
External recruitment
Lateral recruitment
Internal recruitment
Informal hiring
The main advantage of external recruitment is:
Faster promotions
Access to new skills and fresh ideas
Lower advertising costs
The purpose of selection is to:
Attract many candidates
Choose the most suitable applicant
Train existing staff
Reduce the number of employees
Which of the following is a common selection tool?
Storytelling
Watching CCTV
Interviews
Library tours
The main purpose of induction (orientation) is to:
Evaluate performance
Introduce new staff to their roles and the organization
Increase salaries
Assign punishments
Training focuses on:
Future roles
Improving current job performance
Staff entertainment
Public relations
11. Development focuses on:
growth and improvement
decline and regression
stagnation
random changes
Which of the following is a purpose of staff training?
Preparing staff for future responsibilities
Reducing workload
Monitoring daily tasks
Cutting costs
Performance appraisal is used to:
Punish staff
Randomly assign duties
Evaluate employee performance
Track library visitors
Which of the following is NOT a benefit of performance appraisal?
Identifies training needs
Helps in promotions
Improves communication
Eliminates all staff problems instantly
Progressive discipline means:
Ignoring small mistakes
Increasing severity of actions for repeated offenses
Firing staff immediately
Giving rewards for mistakes
A staff member who repeatedly arrives late should first receive:
Suspension
Termination
Verbal warning
Salary reduction
Job rotation helps employees by:
Increasing boredom
Reducing their skills
Broadening experience through different tasks
Preventing promotions
Succession planning prepares staff for:
Social gatherings
Future leadership roles
Annual leave
Purchasing library books
Which HRM function ensures the right person is in the right job?
Reporting
Organizing
Staffing
Budgeting
A written record of employee performance is part of:
Induction
Job rotation
Appraisal documentation
Shelf reading
A librarian being trained to use a new LMS (Library Management System) is an example of:
Job specification
Job enrichment
Communication in a library mainly aims to:
Reduce user visits
Create shared understanding among staff and users
Track the number of books issued
Enforce strict silence
Which of the following is NOT part of the communication process?
Sender
Message
Channel
Cataloguing rules
Feedback in communication is important because it:
Confuses the message
Confirms whether the message was understood
Replaces listening
Delays the process
A memo sent by a library director is an example of:
Informal communication
Downward communication
Horizontal communication
Upward communication
Communication between librarians in different departments is known as:
Informal communication
Downward communication
Horizontal communication
Upward communication
When staff report problems to the manager, this is:
Upward communication
Downward communication
Lateral communication
External communication
Which of the following is a barrier to effective communication?
Active listening
Clear language
Noise and distractions
Eye contact
Active listening means:
Hearing only what you want
Focusing on the speaker with attention and empathy
Taking notes without listening
Interrupting to finish the sentence
A manager who misunderstands a message because they were multitasking is facing a problem related to:
Poor listening
Encoding
Feedback
Channel selection
A report submitted monthly to management is an example of:
Informal communication
Non-verbal communication
Formal communication
Social communication
A major advantage of written communication is that:
It provides a permanent record
It is the fastest method
No proofreading is required
It never causes misunderstanding
Which of the following is an example of non-verbal communication?
Memo
Body language
Phone call
A meeting without an agenda is likely to:
Be highly productive
End early
Lack focus and direction
Remove communication barriers
The final step in the communication process is:
Encoding
Decoding
When a manager speaks to staff during a briefing, this is:
Upward communication
Downward communication
Horizontal communication
External communication
Which communication method is best for urgent messages?
Memos
Face-to-face or phone call
Monthly reports
The main purpose of a memo is to:
Entertain staff
Communicate concise policies or reminders
Conduct performance appraisal
Record user complaints
A user feedback form is an example of:
Downward communication
Upward communication
Horizontal communication
Lateral communication
A major disadvantage of oral communication is:
Lack of permanent record
Quick feedback
Personal touch
Easy to understand
Lack of personal connection, Time-consuming, No permanent record, Too formal
Lack of personal connection
Time-consuming
No permanent record
Too formal
Misinterpretation of messages often occurs when:
The channel is clear
The language is simple
Messages are vague or unclear
Feedback is immediate
Decision making in libraries refers to:
Guessing solutions
Selecting the best option among alternatives
Delegating all responsibility to staff
Avoiding problems
A routine, repetitive decision—such as renewing a library subscription—is called:
Strategic
Programmed
Random
Non-programmed
Choosing a new Library Management System (LMS) is an example of a:
Programmed decision
Non-programmed decision
Manual task
The FIRST step in the decision-making process is to:
Evaluate alternatives
Identify the problem
Implement the decision
Collect rewards
Which of the following BEST describes problem solving?
Punishing staff
Ignoring user complaints
Identifying and resolving issues
Reducing decisions
Rational decision making is based on:
Emotions only
Guesswork
Logical steps and data
Peer pressure
When a manager chooses a “good enough” solution due to limited time, it reflects:
Satisficing
Maximizing
Delegation
Intuition
Bounded rationality means that decisions are limited by:
the information available, cognitive limitations, and time constraints
unlimited resources and perfect information
external market forces only
random chance and luck
Which of the following is NOT a limitation in decision making?
Unlimited resources
Perfect information
Time, information, and ability
Staff cooperation
Intuitive decision making relies mainly on:
Data analysis
Past experience and judgment
Written policies
Organizational charts
In group decision making, one major advantage is:
Faster decisions
Greater idea diversity
Fewer discussions
Less need for coordination
A major disadvantage of group decisions is:
Too many alternatives
Time consumption
Staff motivation
Improved accuracy
When group members avoid disagreement and follow one view blindly, it is called:
Brainstorming
Groupthink
Delegation
Satisficing
