Managers need a new approach that relies less on command and control and more on communication and coordination, in the new world of work.

Managers get things done by coordinating and motivating other people.

Controlling involves monitoring employee's activities and taking corrective action as necessary.

Efficiency can be calculated as the amount of resources used to produce a product or service.

The nature of management is to cope with ____ and far-reaching challenges.

Managers, in today's work environment, rely less on ____ and more on ____ leadership.

a.b.c.d.e.

ANS: B

Selecting goals and ways to attain them refers to

a..b..c..d..e..

Which of these can best describe organizing?

Using influence to motivate employees describes which of these functions?

____ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.

The degree to which an organization achieves a stated goal refers to

Conceptual, human, and technical skills are important to which managerial level?

a.b.c.d.e.

A manager's ____ skill is demonstrated in the way a manager relates to other people.

The biggest mistake that many manager's make is the failure to ____.

a.b.c.d.e.

What is the main concern of first-level managers?

Factors external to the organizations have been primarily the focus of management as a discipline.

The outer layer, the general environment, is widely dispersed and affects organizations directly.

The technological dimension of the external environment includes scientific and technological advancements in a specific industry as well as in society at large.

The international dimension includes scientific and technological advancements in a specific industry as well as in society at large.

An example of part of the legal-political dimension of the general environment is a government's report on the decline of unemployment rate.

The environments in which businesses operate are increasingly ____, requiring managers to be ready to react and respond to even subtle environmental shifts.

____ system draws resources from the external environment and releases goods and services back to it.

All of these are a part of an organization's task environment EXCEPT

____ is a part of an organization's internal environment.

Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?

Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the______

The ____ dimension of the general environment includes federal, state, and local government regulations.

Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment?

____ is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant.

a.b.c.d.e.

Companies can reduce boundaries and increase collaboration with other organizations by creating

Culture can be defined as ____________

The domain of codified law pertains to behavior about which the law has no say and for which an individual or organization enjoys complete freedom.

An ethical dilemma arises in a situation when each alternative choice or behavior is undesirable because of potentially harmful ethical consequences.

Utilitarian, individualism, moral-rights, and objective dualism are the four approaches that guide ethical decision-making.

Individualism is popular in the highly organized society of today because it supports immediate self-gain.

Individuals, at the preconventional level, are concerned with external rewards and punishments and obey authority to avoid detrimental personal consequences.

Which of the following refers to the code of moral principles and values that govern behaviors with respect to what is right and wrong?

Which of the following is a(n) is the individual who must make an ethical choice in an organization?

A normative approach to ethical decision making

Robbie's Robots decided to continue operations at one plant while shutting down another. The decision was justified on the basis of what was best for the total corporation. This is an example of the

The golden rule "do unto others as they would do unto you" is ______________

Human beings have fundamental rights and liberties that cannot be taken away by another individual's decision. This ethical decision making approach is known as the

____ to ethical decision-making is consistent with due process, free consent, privacy, freedom of conscience and free speech.

The ethical decision approach that requires persons to be guided by standards of equity, fairness and impartiality is the

Which of these refers to procedural justice?

Most of the laws guiding human resource management are based on the _____________

Which of the following stages is the stage of personal moral development in which an individual develops an internal set of standards and values?

The obligation of organization management to make decisions and take actions that will enhance the welfare and interests of society as well as the organization is referred to as _____________________

Because everything else stems from leading, of the four management functions, leading is considered the most fundamental.

The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical and operational level.

A broad definition of the organization's values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization refers to a Business Strategic Statement.

Strategic plans and goals are those that focus on where the organization wants to be in the future and pertain to the organization as a whole.

Management by objectives, single-use plans, and standing plans are all management planning approaches.

The goals should be easy, for employees to feel motivated, so that they can achieve them easily which in turn increases their motivation level.

____ specify future ends and ____ specify today's means.

a.b.c.d.Ie.

The planning process begins with which of these?

____ is primarily responsible for strategic goals/plans.

a.b.c.d.e.

Which of these is(are) primarily concerned with tactical goals/plans?

Which of the following is not a reason why planning positively affects a company’s performance?

Which of the following is NOT a tool for executing a plan?

At the top of the goal hierarchy is the ___________________

____ goals lead to the attainment of ____ goals, which in turn lead to the attainment of ____ goals.

Which of the following is a visual representation of the key drivers of an organization's success, showing the cause-and-effect relationships among goals and plans?

Which of these is a method of management whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance?

Standing plans are ______________________

The deployment of organizational resources to achieve strategic goals refers to organizing.

The framework in which the organization defines how tasks are divided, resources are deployed and departments are coordinated is called organizational structure.

The duty to perform the task or activity an employee has been assigned is called accountability.

A tall structure is a management structure characterized by an overall narrow span of management and a relatively large number of hierarchical levels.

Because the chain of command converges at the top, the functional structure provides a way to decentralize decision making and provide unified direction from all managers.

Which of the following refers to the deployment of organizational resources to achieve strategic goals?

a.b.c.d.e.

Organization structure is defined as the _____________

Which of the following refers to the degree to which organizational tasks are subdivided into individual jobs?

________ is also referred to as work specialization.

____ refers to a clearly defined line of authority in the organization that includes all employees.

Which department performs tasks that reflect the organization's primary goals and mission?

Which of the following typically is NOT considered a staff department?

Relative to a flat organizational structure, a tall structure has a ____ span of management and ____ hierarchical levels.

Change and uncertainty in the environment are usually associated with ________________

Relative to the functional structure, the divisional structure

All of the following are advantages of a functional structure EXCEPT

The use of teams may lead to too much ________________

Which of the following happens as organizations grow?

Technology change involves the hierarchy of authority, goals, administrative procedures, and managerial systems.

Creativity is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

A new-venture fund provides resources from which individuals and groups can draw to develop new ideas, products, or businesses.

Culture change refers to a major shift in the norms, values, attitudes, and mindset of the entire organization.

The idea in the large group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from the selected parts of the system, and allow the sample to create a collective future.

The adoption of a new idea or behavior by an organization is known as organizational

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be ____________

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as __________

Which of the following is a change in the organization's production process -- how the organization does its work?

All of the following are characteristics of creative individuals EXCEPT

Creative organizations ______________

Innovation requires the coordination that occurs with the ____.

Which of the following means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry?

The role of the ____ is to prevent people in other roles from adopting a bad idea.

____ refers to a change in the attitudes and behaviors of a few employees in the organization.