The organizational structure is the framework in which the organization defines how tasks are divided, resources are deployed, and departments are coordinated.

Traditional views of organizational design recommend a span of management of about 7 to 10 subordinates per manager.

For companies to operate effectively, the amount of centralization or decentralization should fit the firm’s strategy.

A task force is a temporary team or committee formed to solve a specific short term problem involving several departments

Functional coordination refers to frequent horizontal coordination and communication carried out through ongoing relationships of shared goals, shared knowledge and mutual respect.

The delineates the chain of command, indicates departmental tasks and how they fit together, and provides order and logic for the organization.

The matrix structure violates which of the following principles of management?

Which of the following is a contemporary approach to structural design in departmentalization?

With a(n) ______ strategy, the organization attempts to develop innovative products unique to the market.

Which types of teams most are appropriate when the primary goal is innovation and the organization needs flexibility to cope with an uncertain environment?

Organizational change refers to the adoption of a new idea or behavior by an organization.

An ambidextrous approach means incorporating structures and processes that are appropriate for both the creative impulse and the systematic implementation of innovations.

Lack of trust is perhaps the biggest obstacle to organizational change.

Two possible tactics for overcoming resistance to change are coercion and negotiation.

According to Fast Company, in 2016, _______ was ranked as the World’s Most Innovative Company.

Why light companies emphasize training and development for managers?

When used following mergers or acquisitions, organizational development often addresses _______, a major cause of strife and even failure

Which of the following is a characteristic of the large-group intervention model?

________ systems schedule materials to arrive at a company just as they are needed on the production line

The ______ approach is particularly appropriate when users need to feel involved and have the power to effectively resist the proposed change

The __________ strategy recognizes that the cutting edge of innovation often happens with young, small, entrepreneurial companies rather than inside the walls of established firms

Hiring and keeping high-quality employees with the right set of skills is one of the most urgent concerns for today’s organizations

Finding the right people to apply new information technology for e-business is a current strategic issue of particular concern for HR managers

Affirmative action requires that an employer take positive steps to guarantee promotion from within

Social business is one of the most recent approaches in the evolution of management thinking

Which of the following created the Equal Employment Opportunity Commission?

The Family and Medical Leave Act requires employers to provide up to ____ weeks unpaid leave for childbirth, adoption, or family emergencies

Which of the following is inappropriate to ask on an employment application?

Which of the following racial/ethnic categories currently represents the largest and fastest growing minority group in the U.S. workforce?

________ are rigid, exaggerated, irrational beliefs associated with a particular group of people

Which term refers to an organization that accommodates several subcultures?

_____ groups are based on social identity, such as gender or race and are organized within companies to focus on concerns of employees from that group

An internal attribution says that something about the situation has caused the person’s behavior

Locus of control refers to an individual’s belief that he or she can successfully accomplish a specific task or outcome

People with an internal locus of control are easier to motivate because they believe the rewards are result of their behavior

Blaming the teacher for a poor grade on an exam, while taking personal credit for good grades could be an example of _____

The Big Five personality factor of ____ seems to be particularly important in today’s collaborative organizations

Research suggests that people with an external locus of control are _______

According to Jung, _______-type people would rather work with known facts and hard data and prefer routine and order in gathering information

A high degree of ______ means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence

The first step toward better time management is to _______

In which stage of the perception process are individuals likely to put things into patterns?

Research shows that _______ are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded

Leadership is the ability to influence people toward the attainment of organizational goals

Leadership is reciprocal, which means it ______.

The early research on leadership traits has been characterized as the _________.

Researchers at The Ohio State University identified two major behaviors related to leadership style: _______

Two leadership styles used by Fiedler in his contingency theory are _________

Which types of follower participates actively in the organization but does not use critical-thinking skills?

The results of studies asking people to rank the desired characteristics of leaders and followers show that _______ is the most desirable

In the Level 5 Leader Model, someone at Level 1 is termed _____

The recommended management style from the leadership grid is _____

According to the leadership grid, _______ means the absence of a management philosophy, whereby managers exert little effort toward interpersonal relationships or work accomplishment

Which of the following types of leader clarifies the role and task requirements of subordinates, initiates structure, provides appropriate rewards, and tries to be considerate and meet the social needs of subordinates?

Employee motivation affects productivity, and part of a managers job is to channel motivation toward the accomplishment of organizational goals

Rewards can be classified as extrinsic or monetary

Which of the following theories places an emphasis on behavior and its consequences

Which of the following is sometimes called negative reinforcement?

The job characteristic of feedback provides the worker with _____.

The delegation of power and authority to subordinates is referred to as _____.

If employees are to be more empowered to truly make a different, they must have the power to make _________ decisions.

Gain sharing rewards employees with part ownership of the organization based on achieving performance goals

Which of the following refers to arousal, direction, and persistence or behavior?

Which of the following theories emphasizes the needs that motivate people

According to Herzberg, _____ is an example of a hygiene factor

Managers facilitate strategic conversations by using open communication, actively listening to others, asking questions, and using feedback for learning and change

Managers spend 80% of every working day doing desk work

Without feedback, communication is only a two-way process: sender to receiver and receiver to sender

The skills of __________ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

Which of the following is the most familiar and obvious flow of formal communication?

Information distortion or loss of message content is a major problem with _____ communication

What percent of the details passed through a grapevine is accurate

A critical characteristic of strategic conversations is that they _______

About 75% of effective communication is _______

Which statement about communication differences between women and men is accurate?

Which outcome is associated with the culture of open communication?

A common dysfunction of teams is the presence of conflict

Face-to-face interaction outside of formal meetings can increase productivity

A task force is a type of ______.

Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and _____.

The forming stage of team development is characterized by ______.

Which of the following statements about cohesive teams is true?

______ refers to the tendency for the first behaviors that occur in a team to set a precedent for later team behaviors

_______ pertains to performance and the quality of task outputs as defined by team goals

Functional teams are to ______ as cross-functional teams are to _______.

Self-managed teams are related to trend toward ______ work environments

A standard for performance is included in an organization’s overall strategic plan to compare organizational activities against

An expense budget lists forecasted and actual revenues of the organization

Bottom-up budgeting is process in which lower-level managers anticipate their department’s resource needs and pass them up to top management for approval

The ______ budget lists planned investments in major assets

Which of the following refers the process of measuring organizational process against the best in the industry?

Which of the following is a quality control approach that emphasizes the relentless pursuit of higher quality and lower costs?

The recognized standard for evaluating and comparing companies on a global basis is ______.

_____ continues to lead in the total number of ISO 9000 certifications

Which of the following is characteristic of a decentralized control system?

The degree to which an organization achieves a stated goal refers to ______.

One of the management duties that managers like the least is _______.