Law enforcement calls are classified as civil incidents, in-progress and past incidents.

________ call is an event that is currently taking place and requires an immediate response.

________ call is an event that occurred within a short period of time.

To prioritize effectively the PST must allocate resources and support based on the urgency and potential impact of each situation.

All of the following are reasons that EMS or Fire personnel would respond to a Law Enforcement incident except________:

PST's can contribute to Data-Driven Decision making by listening to callers, understanding the underlying context and skillfully assessing the situation allows PST to gather accurate information, triage calls effectively, provide support and guidance.

All of the following are factors can influence why citizens call the police except__________

Providing legal advice is prohibited by PSTs since it falls outside the scope of their certification. There are three key reasons why: Unqualified Expertise, Ethical Boundaries, Resource Misdirection:

AMBER Alerts contain critical information about:

Knowing the different specialized units and their specialties is key for efficient response and accurate

During critical incidents, the PST is responsible for the following except

All of the following are primary duties of law enforcement officers except______________

Police assistance can be broadly categorized into 3 main categories, suspicious activity or concern, crimes in-progress or immediate threats and which of the following___________

Allocating resources and support based on urgency and potential impact of each situation is how the PST effectively prioritize calls

As a PST, understanding the difference between in-progress, just occurred, and past events is necessary for prioritizing calls, providing accurate information, and ensuring appropriate response. All of the following are ways of differentiating these events types except_____________

Telecommunicators should give alternatives and resources, not advice.

Providing legal advice can attach liability to the Telecommunicator and/or the employing agency.

A Purple Alert is issued for missing adults 18 and older with an intellectual or developmental disability, brain injury, or other physical, mental, or emotional disability (not related to substance abuse) who are at risk of harm. Similar to Silver Alert but emphasizes disability as a factor.

The Silver Alert Plan was implemented because Florida’s elderly population is growing and the state is committed to putting in place tools and technologies to ensure their safety and protection. It is issued for missing elderly adults with dementia or cognitive impairments who are at risk of harm. Similar to AMBER Alert but tailored for vulnerable adults.