Wayground logo

Free Printable Worksheets

Font size

S
M
L
XL
Worksheets

KR | Types of Service

Total questions: 47

Worksheet time: 24mins

Name
Class
Date
1.

Cafeteria: With the cafeteria customers line up at a counter and select from a variety of foods. What is a key feature of cafeteria service?

a)

Table service

b)

Counter service

c)

Drive-through

d)

Home delivery

2.

Cafeteria: A counter service is popular in which of the following places?

a)

Education establishments

b)

Work canteens

c)

Hospital

d)

All of the above

3.

Cafeteria: One advantage of cafeteria service is that a large number of people can be served quickly.

a)

True

b)

False

4.

Cafeteria service is cost effective as less ______ are required.

a)

servers

b)

tables

c)

cooks

d)

customers

5.

Cafeteria: There is a selection of hot and cold foods on offer in cafeteria service.

a)

True

b)

False

6.

Cafeteria: All foods are on ______ in cafeteria service.

a)

display

b)

sale

c)

order

d)

menu

7.

What is a buffet?

a)

A self-service counter where customers plate up their food and place it on a tray

b)

A restaurant where food is served by waiters

c)

A place where only cold food is served

d)

A food truck

8.

Which of the following is an advantage of a buffet?

a)

Customers can choose their own meals

b)

More staff are required

c)

It is expensive

d)

Only one dish is served

9.

Less members of staff are required for a buffet service.

a)

True

b)

False

10.

Fill in the blank: Buffet service is ________ food service.

a)

cost effective

b)

expensive

c)

slow

d)

unorganized

11.

There is more choice for customers in a buffet.

a)

True

b)

False

12.

Buffet service cares for ________ people.

a)

many

b)

few

c)

rich

d)

young

13.

Fill in the blank: In a buffet, a ________ of dishes can be created.

a)

range

b)

group

c)

piece

d)

type

14.

Fast food outlets typically offer a counter service. What is displayed on digital menu boards for customers to order from?

a)

A menu

b)

A weather report

c)

A movie schedule

d)

A news ticker

15.

Which of the following is an advantage of fast food outlets?

a)

It's quick and cheap

b)

It requires more staff

c)

There is an unlimited menu

d)

Customers do not understand the menu

16.

Fast food outlets require less staff to operate.

a)

True

b)

False

17.

Fill in the blank: One advantage of fast food outlets is that there is a _______ menu.

a)

limited

b)

expensive

c)

complicated

d)

seasonal

18.

Fill in the blank: The customers understand the _______ of the menu at fast food outlets.

a)

expectations

b)

recipes

c)

prices

d)

colors

19.

What is a trail trolley service popular for?

a)

Short distance travel

b)

Long distance travel

c)

Home delivery

d)

Fast food restaurants

20.

Which types of trolley services are mentioned as being pushed out on display for customers to choose from?

a)

Dessert and cheese trolleys

b)

Beverage trolleys

c)

Bread trolleys

d)

Fruit trolleys

21.

Fill in the blank: One advantage of tray or trolley service is that the customers do not need to ______ at all.

a)

get up

b)

pay

c)

wait

d)

order

22.

Fill in the blank: All ______ diets are catered for in tray or trolley service.

a)

specialists

b)

vegetarian

c)

vegan

d)

low-carb

23.

What are vending machines commonly used for in many places?

a)

Vending machines are commonly used to provide food and drinks in places like motels and schools.

b)

Vending machines are commonly used to sell cars in parking lots.

c)

Vending machines are commonly used to distribute newspapers in libraries.

d)

Vending machines are commonly used to rent bicycles in classrooms.

24.

According to the passage, how can customers pay at vending machines?

a)

Customers can pay by cash or card.

b)

Customers can only pay by mobile app.

c)

Customers can pay using coins only.

d)

Customers can pay by cheque.

25.

Which of the following is NOT listed as an advantage of vending machines?

a)

They are convenient and cheap

b)

They offer a wide selection of food and drinks

c)

They require a membership

d)

Branded snacks and drinks are available

26.

Fill in the blank: Most new vending machines allow you to use a ________ or credit card to pay.

a)

contact list debit

b)

cash

c)

loyalty card

d)

membership card

27.

Vending machines are only found in motels.

a)

True

b)

False

28.

Fill in the blank: Vending machines are a good option to ________ something on the go.

a)

grab

b)

throw

c)

cook

d)

paint

29.

Which of the following is an advantage of vending machines?

a)

They are expensive

b)

They are convenient and cheap

c)

They only sell drinks

d)

They do not accept cards

30.

What is home delivery?

a)

Customers collect food from a restaurant and eat there

b)

Customers order food via app or phone and a delivery person drops off the food within a time frame

c)

Customers cook food at home

d)

Customers eat at a friend's house

31.

Which of the following is an advantage of home delivery?

a)

Customers have to leave their house

b)

Many places offer home delivery

c)

Customers must cook their own food

d)

Only one place offers home delivery

32.

Meals on Wheels is an example of ________ service.

a)

home delivery

b)

self-service

c)

takeaway

d)

dine-in

33.

What is take away service?

a)

Customers eat food at the restaurant

b)

Customers order or collect food and take it away to eat somewhere else

c)

Customers have food delivered to their house

d)

Customers cook food at home

34.

Which of the following is an advantage of take away?

a)

A) Customers can try new dishes

b)

B) Customers must eat only one type of food

c)

C) Customers have to cook their own food

d)

D) Customers cannot choose their food

35.

Fill in the blank: If you are unable to leave the house, ________ is a great service.

a)

home delivery

b)

car rental

c)

movie theater

d)

public park

36.

What is a banquet?

a)

A casual meal with few guests

b)

A formal meal that usually has lots of guests and can involve lots of courses

c)

A small family dinner

d)

A picnic

37.

Banquets are often held at which types of events?

a)

Business meetings

b)

Celebratory events such as weddings and ceremonies

c)

Sporting events

d)

School classes

38.

Guests might choose their food before the event, usually from a small number of options.

a)

True

b)

False

39.

Name three service styles that can be used at a banquet.

a)

Plate, silver, buffet

b)

Family, cafeteria, fast food

c)

Drive-thru, takeout, delivery

d)

Self-service, vending, food truck

40.

Banquets normally require a lot of waiting staff because:

a)

there are many guests to serve at the same time

b)

the food is always very complicated to prepare

c)

waiting staff are needed for decoration

d)

banquets are held outdoors

41.

Which type of food service is described as: 'Counters displaying food. Customers queue up. Simple basic experience for customers. High turnover and fast method. Low skill of serving staff. Customers may impulse buy from the displays.'

a)

Cafeteria

b)

Table Service

c)

Buffet

d)

Fine Dining

42.

Which type of food service is described as: 'Food set up along a table, can be self service or served by staff. Less formal than plated or silver service. Fast and simple method, can be low cost depending on the food served. Poor portion control.'

a)

Buffet

b)

Plated service

c)

Silver service

d)

Table d'hôte

43.

Which type of food service is described as: 'Take-away service with the option to eat in. Customers collect food from a counter. Quick and simple method. Can have a high customer turnover. Often limited menu choice. Food served in disposable packaging.'

a)

Fast food

b)

Fine dining

c)

Buffet

d)

Cafeteria

44.

Which type of food service is described as: 'A meal provided in a tray or a choice of food from a trolley. Food is served like this on airlines and in hospitals.'

a)

Tray or trolley

b)

Buffet service

c)

Table service

d)

Counter service

e)

Family style

45.

Which type of food service is described as: 'Food service from a machine. Food can be served 24 hours. Usually snacks are served in this way but it can also be hot meals.'

a)

Vending

b)

Buffet

c)

Table service

d)

Cafeteria

46.

Which type of food service is described as: 'Delivered to a house. Can be a take-away such as a Chinese or Indian meal. Care services such as meals on wheels also use this type of food service.'

a)

Home delivery

b)

Buffet service

c)

Table service

d)

Self-service

47.

Which type of food service is described as: 'Formal meal, a banquet is held on a specified date, where the menu and number of sittings (people) have been pre-arranged.'

a)

Banquet

b)

Buffet

c)

Cafeteria

d)

Fast Food