WorksheetsKR | Types of Service
Total questions: 47
Worksheet time: 24mins
Cafeteria: With the cafeteria customers line up at a counter and select from a variety of foods. What is a key feature of cafeteria service?
Table service
Counter service
Drive-through
Home delivery
Cafeteria: A counter service is popular in which of the following places?
Education establishments
Work canteens
Hospital
All of the above
Cafeteria: One advantage of cafeteria service is that a large number of people can be served quickly.
True
False
Cafeteria service is cost effective as less ______ are required.
servers
tables
cooks
customers
Cafeteria: There is a selection of hot and cold foods on offer in cafeteria service.
True
False
Cafeteria: All foods are on ______ in cafeteria service.
display
sale
order
menu
What is a buffet?
A self-service counter where customers plate up their food and place it on a tray
A restaurant where food is served by waiters
A place where only cold food is served
A food truck
Which of the following is an advantage of a buffet?
Customers can choose their own meals
More staff are required
It is expensive
Only one dish is served
Less members of staff are required for a buffet service.
True
False
Fill in the blank: Buffet service is ________ food service.
cost effective
expensive
slow
unorganized
There is more choice for customers in a buffet.
True
False
Buffet service cares for ________ people.
many
few
rich
young
Fill in the blank: In a buffet, a ________ of dishes can be created.
range
group
piece
type
Fast food outlets typically offer a counter service. What is displayed on digital menu boards for customers to order from?
A menu
A weather report
A movie schedule
A news ticker
Which of the following is an advantage of fast food outlets?
It's quick and cheap
It requires more staff
There is an unlimited menu
Customers do not understand the menu
Fast food outlets require less staff to operate.
True
False
Fill in the blank: One advantage of fast food outlets is that there is a _______ menu.
limited
expensive
complicated
seasonal
Fill in the blank: The customers understand the _______ of the menu at fast food outlets.
expectations
recipes
prices
colors
What is a trail trolley service popular for?
Short distance travel
Long distance travel
Home delivery
Fast food restaurants
Which types of trolley services are mentioned as being pushed out on display for customers to choose from?
Dessert and cheese trolleys
Beverage trolleys
Bread trolleys
Fruit trolleys
Fill in the blank: One advantage of tray or trolley service is that the customers do not need to ______ at all.
get up
pay
wait
order
Fill in the blank: All ______ diets are catered for in tray or trolley service.
specialists
vegetarian
vegan
low-carb
What are vending machines commonly used for in many places?
Vending machines are commonly used to provide food and drinks in places like motels and schools.
Vending machines are commonly used to sell cars in parking lots.
Vending machines are commonly used to distribute newspapers in libraries.
Vending machines are commonly used to rent bicycles in classrooms.
According to the passage, how can customers pay at vending machines?
Customers can pay by cash or card.
Customers can only pay by mobile app.
Customers can pay using coins only.
Customers can pay by cheque.
Which of the following is NOT listed as an advantage of vending machines?
They are convenient and cheap
They offer a wide selection of food and drinks
They require a membership
Branded snacks and drinks are available
Fill in the blank: Most new vending machines allow you to use a ________ or credit card to pay.
contact list debit
cash
loyalty card
membership card
Vending machines are only found in motels.
True
False
Fill in the blank: Vending machines are a good option to ________ something on the go.
grab
throw
cook
paint
Which of the following is an advantage of vending machines?
They are expensive
They are convenient and cheap
They only sell drinks
They do not accept cards
What is home delivery?
Customers collect food from a restaurant and eat there
Customers order food via app or phone and a delivery person drops off the food within a time frame
Customers cook food at home
Customers eat at a friend's house
Which of the following is an advantage of home delivery?
Customers have to leave their house
Many places offer home delivery
Customers must cook their own food
Only one place offers home delivery
Meals on Wheels is an example of ________ service.
home delivery
self-service
takeaway
dine-in
What is take away service?
Customers eat food at the restaurant
Customers order or collect food and take it away to eat somewhere else
Customers have food delivered to their house
Customers cook food at home
Which of the following is an advantage of take away?
A) Customers can try new dishes
B) Customers must eat only one type of food
C) Customers have to cook their own food
D) Customers cannot choose their food
Fill in the blank: If you are unable to leave the house, ________ is a great service.
home delivery
car rental
movie theater
public park
What is a banquet?
A casual meal with few guests
A formal meal that usually has lots of guests and can involve lots of courses
A small family dinner
A picnic
Banquets are often held at which types of events?
Business meetings
Celebratory events such as weddings and ceremonies
Sporting events
School classes
Guests might choose their food before the event, usually from a small number of options.
True
False
Name three service styles that can be used at a banquet.
Plate, silver, buffet
Family, cafeteria, fast food
Drive-thru, takeout, delivery
Self-service, vending, food truck
Banquets normally require a lot of waiting staff because:
there are many guests to serve at the same time
the food is always very complicated to prepare
waiting staff are needed for decoration
banquets are held outdoors
Which type of food service is described as: 'Counters displaying food. Customers queue up. Simple basic experience for customers. High turnover and fast method. Low skill of serving staff. Customers may impulse buy from the displays.'
Cafeteria
Table Service
Buffet
Fine Dining
Which type of food service is described as: 'Food set up along a table, can be self service or served by staff. Less formal than plated or silver service. Fast and simple method, can be low cost depending on the food served. Poor portion control.'
Buffet
Plated service
Silver service
Table d'hôte
Which type of food service is described as: 'Take-away service with the option to eat in. Customers collect food from a counter. Quick and simple method. Can have a high customer turnover. Often limited menu choice. Food served in disposable packaging.'
Fast food
Fine dining
Buffet
Cafeteria
Which type of food service is described as: 'A meal provided in a tray or a choice of food from a trolley. Food is served like this on airlines and in hospitals.'
Tray or trolley
Buffet service
Table service
Counter service
Family style
Which type of food service is described as: 'Food service from a machine. Food can be served 24 hours. Usually snacks are served in this way but it can also be hot meals.'
Vending
Buffet
Table service
Cafeteria
Which type of food service is described as: 'Delivered to a house. Can be a take-away such as a Chinese or Indian meal. Care services such as meals on wheels also use this type of food service.'
Home delivery
Buffet service
Table service
Self-service
Which type of food service is described as: 'Formal meal, a banquet is held on a specified date, where the menu and number of sittings (people) have been pre-arranged.'
Banquet
Buffet
Cafeteria
Fast Food
