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Pharmacy I Midterm Exam — 65 Multiple Choice Questions

Total questions: 66

Worksheet time: 41mins

Name
Class
Date
1.

A pharmacy technician works under the direct supervision of the:

a)

Nurse

b)

Pharmacist

c)

Physician

d)

Medical assistant

2.

A community pharmacy is also known as a:

a)

Hospital pharmacy

b)

Managed care pharmacy

c)

Retail pharmacy

d)

Home infusion pharmacy

3.

A pharmacy located inside a hospital is called a(n):

a)

Military pharmacy

b)

Health-system/institutional pharmacy

c)

Independent pharmacy

d)

Specialty pharmacy

4.

Which pharmacy provides IV antibiotics and nutrition to patients at home?

a)

Home infusion

b)

Nuclear

c)

Outpatient

5.

A pharmacy technician who focuses on insurance claims is working in:

a)

Sterile compounding

b)

Billing/inventory

c)

MTM services

d)

Clinical pharmacy

6.

The main purpose of a pharmacy is to:

a)

Diagnose patients

b)

Dispense and manage medications

c)

Perform surgeries

d)

Manage staff scheduling

7.

Chain pharmacies include stores such as:

a)

CVS, Walgreens, Kroger

b)

Hospital pharmacies

c)

Home infusion services

d)

Nuclear facilities

8.

Which technician role requires aseptic technique?

a)

Billing tech

b)

Sterile compounding tech

c)

Immunization tech

d)

Customer care tech

9.

Which professional is responsible for checking final prescriptions?

a)

Pharmacy technician

b)

Clerk

c)

Pharmacist

10.

The person who oversees pharmacy operations is the:

a)

Pharmacy assistant

b)

Pharmacy manager

c)

Front cashier

d)

Medical coder

11.

Communication that includes posture, eye contact, and gestures is:

a)

Verbal communication

b)

Nonverbal communication

c)

Electronic communication

d)

Written communication

12.

Listening carefully and responding appropriately is called:

a)

Arguing

b)

Active listening

c)

Conflict

d)

Feedback

13.

When showing concern for a patient’s feelings, you are displaying:

a)

Sympathy

b)

Empathy

c)

Criticism

d)

Aggression

14.

“How can I help you today?” is an example of a:

4 lines
15.

Which of the following is an example of an open-ended question?

a)

Yes/No question

b)

Open-ended question

c)

Statement

d)

Command

16.

A customer who is upset should be greeted with:

a)

Eye rolling

b)

Sarcasm

c)

Calm tone and respectful language

d)

Ignoring their concerns

17.

Good communication can help:

a)

Increase medication errors

b)

Reduce misunderstandings

c)

Create arguments

d)

Break trust

18.

Saying, “I understand this is frustrating, let me check for you” is:

a)

Negative language

b)

Aggressive communication

c)

Empathetic communication

d)

Disrespect

19.

When a patient asks for private consultation, you should:

a)

Speak louder

b)

Ignore the request

c)

Respect confidentiality

d)

Joke with coworkers

20.

Showing respect to patients from different cultures is:

a)

Stereotyping

b)

Discrimination

c)

Cultural sensitivity

d)

Prejudice

21.

Customer service in pharmacy is most important because:

a)

It builds trust and patient safety

b)

It reduces store complaints only

c)

It helps sell expensive products

d)

It replaces pharmacists

22.

Which law protects patient health information?

a)

OSHA

b)

HIPAA

c)

FDA

d)

DEA

23.

Patient prescriptions and insurance documents are:

a)

Public information

b)

Classified by pharmacist only

c)

Confidential information

d)

Posted on the counter

24.

What should a technician do if they make a mistake?

a)

Hide it

b)

Ignore it

c)

Report it immediately to the pharmacist

d)

Blame another employee

25.

Who is responsible for maintaining professionalism?

a)

Pharmacist only

b)

Each member of the pharmacy team

c)

Patients

d)

Corporate office

26.

Clean, wrinkle-free scrubs represent:

a)

Poor hygiene

b)

Professional image

c)

Bad manners

d)

Sloppiness

27.

Which choice is the best footwear in a pharmacy?

a)

Flip-flops

b)

High heels

c)

Closed-toe non-slip shoes

d)

Barefoot

28.

Showing up to work on time shows:

a)

Commitment

b)

Laziness

c)

Hostility

d)

Excuses

29.

Pharmacy employees must not wear:

a)

Hair pulled back

b)

Excessive fragrances

c)

ID badges

d)

Safety goggles

30.

Body language that shows professionalism includes:

a)

Crossed arms and eye rolling

b)

Slouching

c)

Good posture and eye contact

d)

Walking away from patients

31.

A positive attitude at work helps:

a)

Create conflicts

b)

Lower teamwork

c)

Increase trust with patients

d)

Increase medication errors

32.

The Five Rights include all except:

a)

Right patient

b)

Right medication

c)

Right insurance

d)

Right dosage

33.

When unsure about a medication order, a technician must:

a)

Guess

b)

Ask the pharmacist

c)

Change the drug themselves

d)

Skip the order

34.

A technician should never:

a)

Prepare labels

b)

Count medication

c)

Counsel a patient about drug uses

35.

Verifying patient allergies helps prevent:

a)

Long wait times

b)

Serious reactions

c)

Extra billing

d)

Change in uniforms

36.

Counting medications into a bottle is part of:

a)

Order entry

b)

Dispensing

c)

Diagnosis

d)

Insurance coding

37.

A durable prescription label must include:

a)

Patient birth hospital

b)

Favorite color

c)

Drug name and directions

d)

Technician phone number

38.

A technician must keep counters clean to prevent:

a)

Dusting

b)

Cross-contamination

c)

Personal grooming

d)

Extra storage

39.

Inventory control helps:

a)

Reduce expired medications

b)

Increase waste

c)

Lose supplies

40.

Insurance rejects may require:

a)

Prior authorization

b)

Slower service intentionally

c)

Handing out the drug for free

d)

Ignoring the claim

41.

A patient waiting for an antibiotic should be shown:

a)

Fear

b)

Empathy

c)

Anger

d)

Disinterest

42.

Which agency enforces controlled substance laws?

a)

FDA

b)

CDC

c)

DEA

d)

OSHA

43.

Drugs with highest abuse potential but medical use are:

a)

Schedule I

b)

Schedule II

c)

Schedule IV

d)

Schedule V

44.

Privacy in pharmacy means:

4 lines
45.

What is considered unprofessional?

a)

Keeping promises

b)

Arguing with customers

c)

Arriving prepared

d)

Respecting others

46.

Which law requires child-resistant caps?

a)

DEA Act

b)

Poison Prevention Packaging Act

c)

HIPAA

d)

OBRA

47.

The abbreviation PO means:

a)

By mouth

b)

Apply to skin

c)

In the eye

d)

In the ear

48.

BID means:

a)

Once daily

b)

Four times daily

c)

Twice daily

d)

Every hour

49.

PRN pain means:

a)

Take only at night

b)

Take as needed

c)

Take with food

d)

Take with water

50.

Which dosage form is not swallowed?

a)

Tablet

b)

Capsule

c)

Topical cream

d)

Liquid solution

51.

OTC medications are:

a)

Prescription only

b)

Restricted to hospitals only

c)

Sold without a prescription

d)

Illegal

52.

Teamwork in the pharmacy helps:

a)

Longer waits

b)

Patient safety

c)

Arguments

d)

Errors increase

53.

When a technician needs help, they should:

a)

Stay silent

b)

Ask the pharmacist

c)

Leave the area

54.

A task that technicians can perform:

a)

Final check of prescriptions

b)

Recommend changes to therapy

c)

Count and package medication

d)

Diagnose conditions

55.

Good teamwork means:

a)

Blaming coworkers

b)

Sharing information respectfully

c)

Hiding important updates

d)

Ignoring phone calls

56.

Which role hires and trains staff?

a)

Pharmacy manager

b)

Cashier

c)

Delivery driver

d)

Medical assistant

57.

A trustworthy technician will:

a)

Spread rumors

b)

Keep promises

c)

Hide mistakes

d)

Show favoritism

58.

A technician should demonstrate:

4 lines
59.

A positive attitude can:

a)

Improve patient experiences

b)

Increase stress

c)

Destroy teamwork

d)

Create unsafe work

60.

Professionalism means:

a)

A. Treating others with respect

b)

B. Showing up whenever you feel like it

c)

C. Using slang with patients

d)

D. Ignoring problems

61.

Maintaining patient privacy is important because:

a)

It avoids HIPAA fines only

b)

It protects patient dignity and trust

c)

It makes work harder

d)

It slows down service

62.

A technician’s job is important because:

a)

They ensure safe medication use

b)

They diagnose diseases

c)

They operate independently

d)

They replace pharmacists

63.

The pharmacy profession requires:

a)

Respectful behavior

b)

Disorganization

c)

Rude speech

d)

Carelessness

64.

Which behavior supports a strong work ethic?

a)

Not finishing tasks

b)

Taking responsibility

c)

Complaining openly

d)

Leaving early

65.

A polished professional image helps:

a)

Reduce patient confidence

b)

Improve trust and teamwork

c)

Confuse customers

d)

Cause arguments

66.

Technicians must always work within:

a)

Their scope of practice

b)

Any job they want

c)

Physician authority

d)

Store management only

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