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Worksheets9 Weeks Test – Email Etiquette
Total questions: 41
Worksheet time: 25mins
The tone of a professional email should be:
Casual
Respectful and polite
Sarcastic
Filled with emojis
What should you avoid in a subject line?
A short description
CAPITAL LETTERS AND EXCLAMATION MARKS!!!
A clear purpose
Relevant keywords
When emailing a teacher, you should include:
Your name and class period
Only your first name
A random nickname
Nothing
Which is the BEST example of a professional greeting?
Yo!
Hello Mrs. Carter,
Heyyyy!!!
Wyd?
Before sending an email, you should:
Check for errors
Add memes
Delete punctuation
Leave it unfinished
What is the purpose of a closing?
To end the email politely
To add jokes
To restate the subject line
To confuse the reader
Which email is LEAST appropriate for school?
student.name@school.org
official.name@gmail.com
cutebeanprincess2008@yahoo.com
firstname.lastname@yahoo.com
Why should all caps be avoided?
It looks too small
It appears like shouting
It is more professional
Teachers prefer it
An email body should:
Be a clear and complete message
Be one word
Be empty
Contain slang and abbreviations
If you need help with an assignment, you should:
Demand answers
Politely explain what you need help with
Use one-word messages
Send multiple emails in a row
What makes a subject line effective?
It is clear, concise, and relevant to the recipient.
It contains excessive punctuation and emojis.
It is vague and does not relate to the content.
It is unnecessarily long and complicated.
12. It is important to greet the recipient in a professional email because:
it sets a respectful and courteous tone for the communication.
it makes the email longer and more complicated.
it allows you to avoid stating your purpose.
it ensures the recipient will reply immediately.
13. What should a student do if an email response is unclear?
Ignore the email and move on.
Reply to the email asking for clarification.
Forward the email to a friend for advice.
Delete the email immediately.
Slang or informal language should be avoided because:
it may be misunderstood or seem unprofessional
it makes writing more formal
it is always grammatically incorrect
it is preferred in academic writing
It is important to include your class period when emailing a teacher because:
it helps the teacher identify which class you are in.
it makes your email look more professional.
it allows the teacher to know your grade level.
it shows you are respectful.
Which of the following is the correct way to rewrite the email: "Yo I need u to send me the work I missed. Hurry up pls – T"?
Hi, could you please send me the work I missed? Thank you. – T
Send me the work I missed now. – T
Hey, I need the work. – T
I missed work, send it. – T
Which of the following is the most appropriate way to rewrite the email using correct etiquette? A) Hey, I don’t get the assignment so you’ll have to explain it again because I wasn’t paying attention. Thanks. B) Dear [Instructor], I am having trouble understanding the assignment. Could you please explain it to me again? Thank you for your help. Best regards, [Your Name] C) Yo, what’s the assignment? I missed it. Explain again. D) Can you send me the assignment details? I didn’t listen in class.
Hey, I don’t get the assignment so you’ll have to explain it again because I wasn’t paying attention. Thanks.
Dear [Instructor], I am having trouble understanding the assignment. Could you please explain it to me again? Thank you for your help. Best regards, [Your Name]
Yo, what’s the assignment? I missed it. Explain again.
Can you send me the assignment details? I didn’t listen in class.
Which description best matches 'Exceeds Expectations' for Professional Tone in an email?
Email is fully professional, polite, and respectful.
Tone is somewhat appropriate; may include minor issues.
Which description best matches 'Exceeds Expectations' for Structure & Formatting in an email?
A) Includes subject, greeting, body, and closing.
B) Missing or incomplete structure elements.
Which description best matches 'Exceeds Expectations' for Clarity & Grammar in an email?
A) Clear sentences with minimal errors.
B) Frequent errors that affect understanding.
Which description best matches 'Exceeds Expectations' for Content Accuracy in an email?
A) Information is complete and correct.
B) Information missing or incorrect.
"Good Morning Mr. Thomas" is an example of a ________.
Salutation
Email Body
Closing Statement
CC
Which of the following is a good example of a subject line?
Sally Student
Sally Student, 3rd block, absence
HI!
I have a question.
The ______ should be kept short and simple, but not vague
Body of email
How long should you wait for a response after sending a professional email?
24 hours
2 business days
1 hour
Send an email every day until you receive a response
How soon should you reply to an email?
There is no set time.
Emails are generally not urgent, if the person really wants a reply, they will phone.
As long as it is done within a week.
Within 24 hours
Professional v. Unprofessional: including the "sent from my iPhone" footer on emails.
Professional
Unprofessional
A code of conduct for email communications. The “rules” for writing and responding to emails.
E-Mail Etiquette
Cultural Agility
Code Switching
E-Mail Deliverables
What's the BEST way to rewrite this email?
Dear Ms. Lopez,
My grade is not updated yet. Can you update it?
Sincerely,
Sally Student
Dear Ms. Lopez,
My grade is not updated yet. I am getting in trouble at home. Can you fix it?
Sincerely,
Sally Student
Dear Ms. Lopez,
My grade is not updated yet. When possible, can my grade be updated? Thank you for your time.
Sincerely,
Sally Student
Rewrite the following email body in a professional tone:
Idk if you got my last email but I turned in my missing assignment and I need you to grade it.
____ should be used when you want another individual to get a copy of the email and only they know they get a copy
CC
To
What do you NOT need to do when using the intern email account?
Reply ALL every time
CC both Kim and Sydney on each email
Put your name on each message or email
Change the signature to include your contact information on each email
Professional v. Unprofessional: beginning an email with "hey"
Professional
Unprofessional
A code of conduct for email communications. The “rules” for writing and responding to emails.
E-Mail Etiquette
Cultural Agility
Code Switching
E-Mail Deliverables
WHEN WRITING AN EMAIL TYPING IN ALL CAPS SAYS YOU ARE:
Shouting at the recipient
Bringing emphasis to a point
Highligting important information
How long should you wait for a response after sending a professional email?
24 hours
2 business days
1 hour
Send an email every day until you receive a response
What's the BEST way to rewrite this email?
Dear Ms. Lopez,
My grade is not updated yet. Can you update it?
Sincerely,
Sally Student
Dear Ms. Lopez,
My grade is not updated yet. I am getting in trouble at home. Can you fix it?
Sincerely,
Sally Student
Dear Ms. Lopez,
My grade is not updated yet. When possible, can my grade be updated? Thank you for your time.
Sincerely,
Sally Student
Which of the following is the most appropriate way to begin a professional email?
Hiya!
Yo, what's up?
Hey there!
Dear Dr. Smith,
What should you include at the end of a professional email?
A list of emojis
Just your initials
A polite closing and your name
No closing, just end the email
Why is it important to proofread your email before sending?
To make the email longer
To ensure clarity and professionalism
To confuse the recipient
So you can add more slang
