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ACC 2016-2025 S. 1 - 100 QUESTION FINAL

Total questions: 100

Worksheet time: 50mins

Name
Class
Date
1.

A gym improves its app so members can book classes more efficiently. What competitive advantage is this?

a)

Customer excellence

b)

Operational excellence

c)

Locational excellence

d)

Product excellence

2.

A customer regrets buying a laptop after seeing a better deal elsewhere. What is this?

a)

Cognitive dissonance

b)

Impulse buying

c)

Functional need

d)

Retrieval set

3.

A restaurant lowers prices on slow nights to increase sales from existing customers. Which growth strategy?

a)

Market penetration

b)

Diversification

c)

Product development

d)

Market development

4.

A consumer compares 3 brands and chooses the one with best value. What decision rule?

a)

Compensatory

b)

Noncompensatory

c)

Impulse

d)

Habitual

5.

A company ADVERTISES its water bottles as “made from 90% recycled plastic.” Which P is used?

a)

Product

b)

Price

c)

Promotion

d)

Place

6.

A clothing brand decides to market its current product line in Australia. Which strategy?

a)

Market development

b)

Market penetration

c)

Diversification

d)

Product development

7.

A student buys the same granola bars weekly out of habit. Type of decision?

a)

Impulse

b)

Habitual

c)

Extended

d)

Limited

8.

A tech company invests in new inventory software to prevent stockouts. Which excellence?

a)

Customer

b)

Operational

c)

Locational

d)

Product

9.

A consumer thinks of Pepsi, Coke, and Dr Pepper when buying soda. What concept?

a)

Evoked set

b)

Universal set

c)

Retrieval set

d)

Evaluation set

10.

A company adds a new flavor of its existing drink for its current buyers. Which strategy?

a)

Product development

b)

Market development

c)

Diversification

d)

Market penetration

11.

A shoe store near a busy train stop drives heavy traffic. Which advantage?

a)

Locational excellence

b)

Operational

c)

Product

d)

Customer

12.

A consumer reads reviews before buying a TV. Which stage?

a)

Information search

b)

Need recognition

c)

Purchase

d)

Postpurchase

13.

A business builds long-term loyalty through rewards programs. Which excellence?

a)

Customer excellence

b)

Operational

c)

Product

d)

Locational

14.

A phone constantly freezes after purchase. Which risk should have mattered most?

a)

Performance risk

b)

Social risk

c)

Psychological risk

d)

Financial risk

15.

A new bakery describes itself as “affordable comfort food for local families.” What is this?

a)

Positioning

b)

Segmentation

c)

Targeting

d)

Diversification

16.

A consumer buys name-brand clothes because friends do. Influence type?

a)

Social

b)

Economic

c)

Situational

d)

Psychological

17.

A store offers free shipping to reduce online cart abandonment. What value action?

a)

Increase return rates

b)

Reduce perceived cost

c)

Limit selection

d)

Raise price

18.

A soft drink company advertises its beverage as “healthier than leading brands.” What element is this?

a)

Promotion

b)

Product

c)

Price

d)

Place

19.

An airline offers extra legroom as its key differentiator. What STP step?

a)

Positioning

b)

Segmentation

c)

Targeting

d)

Diversification

20.

A company releases its current cereal brand in Mexico. Which strategy?

a)

Market development

b)

Product development

c)

Market penetration

d)

Diversification

21.

A customer must choose a product matching personal values (e.g., cruelty-free). Influence?

a)

Psychological

b)

Functional

c)

Situational

d)

Economic

22.

A company updates signage and lighting to make stores more inviting. What does this improve?

a)

Place

b)

Promotion

c)

Price

d)

Product

23.

A consumer chooses a cheaper brand to save money. What risk?

a)

Financial

b)

Social

c)

Performance

d)

Physiological

24.

A pizza place launches a new dessert menu for existing customers. Which growth strategy?

a)

Product development

b)

Market penetration

c)

Market development

d)

Diversification

25.

A customer searches “best laptops 2024” online. Which step?

a)

Information search

b)

Need recognition

c)

Purchase

d)

Evaluation

26.

A company shifts marketing to highlight convenience over price. What element changed?

a)

Positioning

b)

Segmentation

c)

Targeting

d)

Product

27.

A consumer buys the same toothpaste every month without thinking. Type of decision?

a)

Habitual

b)

Extended

c)

Compensatory

d)

Noncompensatory

28.

A brand adds stores to reduce delivery times. What strategy?

a)

Operational

b)

Locational excellence

c)

Product excellence

d)

Diversification

29.

A high-share, low-growth product is a:

a)

Cash cow

b)

Dog

c)

Star

d)

Question mark

30.

A store emails customers after purchase to reassure them they made a good choice. Purpose?

a)

Reduce cognitive dissonance

b)

Increase price

c)

Extend product line

d)

Improve distribution

31.

A company falsely claims its packaging is biodegradable. What is this?

a)

Greenwashing

b)

Sustainability

c)

Diversification

d)

Positioning

32.

A gaming company identifies teens as its target audience. STP step?

a)

Targeting

b)

Positioning

c)

Segmentation

d)

Evaluation

33.

A customer picks up a new snack simply because it’s at checkout. Influence type?

a)

Situational

b)

Psychological

c)

Cultural

d)

Economic

34.

A consumer picks one laptop because it weighs less, even if another has better features. What decision rule?

a)

Noncompensatory

b)

Compensatory

c)

Impulse

d)

Limited

35.

A car dealership adds more financing options to reduce the perceived cost. Which P is affected?

a)

Price

b)

Place

c)

Product

d)

Promotion

36.

A firm evaluates competitors before releasing a new service. Which environment?

a)

Immediate

b)

Macro

c)

Internal

d)

Cultural

37.

A company positions its product as the “most durable on the market.” What advantage?

a)

Product excellence

b)

Customer excellence

c)

Operational excellence

d)

Diversification

38.

A consumer feels hunger and buys food. What need?

a)

Functional

b)

Social

c)

Psychological

d)

Esteem

39.

A new soda brand chooses to advertise only to gamers. What STP step?

a)

Targeting

b)

Positioning

c)

Segmentation

d)

Evaluation

40.

A consumer buys because a discount ends today. Influence?

a)

Situational

b)

Psychological

c)

Cultural

d)

Economic

41.

A brand launches a new app to simplify purchasing. Primary value action?

a)

Improve convenience

b)

Increase price

c)

Add risk

d)

Reduce variety

42.

A company stops producing a product with low share and low growth. BCG type?

a)

Dog

b)

Cash cow

c)

Star

d)

Question mark

43.

A firm invests heavily in its high-growth, high-share product. Which BCG type?

a)

Star

b)

Question mark

c)

Dog

d)

Cash cow

44.

A consumer narrows choices using only features that matter most to them. What concept?

a)

Determinant attributes

b)

Universal set

c)

Postpurchase set

d)

Demand elasticity

45.

A brand offers free trials to attract new buyers. What strategy?

a)

Market penetration

b)

Product development

c)

Diversification

d)

Market development

46.

A customer believes a brand aligns with their eco-friendly lifestyle. Influence?

a)

Psychological

b)

Situational

c)

Economic

d)

Cultural

47.

A chain expands a successful burger into the breakfast market. Strategy?

a)

Product development

b)

Market penetration

c)

Diversification

d)

Market development

48.

A family chooses stores based on proximity. Influence?

a)

Situational

b)

Locational

c)

Demographic

d)

Psychological

49.

A consumer compares internal memory of past phone brands. Which search type?

a)

Internal search

b)

External search

c)

Noncompensatory

d)

Universal

50.

After buying shoes, the customer checks reviews hoping they made the right choice. Stage?

a)

Postpurchase

b)

Evaluation

c)

Information search

d)

Recognition

51.

A canned soup company advertises its products as “heart healthy” to older adults. What part of STP?

a)

Positioning

b)

Targeting

c)

Segmentation

d)

Penetration

52.

A customer chooses a product ranked highly by influencers. Influence?

a)

Social

b)

Psychological

c)

Economic

d)

Functional

53.

A retailer adds self-checkout machines to speed transactions. Excellence type?

a)

Operational

b)

Customer

c)

Locational

d)

Product

54.

A consumer narrows down phones to Samsung, Apple, and Google. What set is this?

a)

Evoked set

b)

Universal set

c)

Retrieval set

d)

Postpurchase set

55.

A company introduces its product to senior citizens for the first time. Which strategy?

a)

Market development

b)

Diversification

c)

Product development

d)

Penetration

56.

A customer chooses a product because it feels premium. Influence?

a)

Psychological

b)

Social

c)

Economic

d)

Situational

57.

A company surveys customers before creating a new product line. Step?

a)

Information search

b)

Purchase

c)

Evaluation

d)

Postpurchase

58.

A store improves its return policy to enhance trust. Which excellence?

a)

Customer excellence

b)

Operational

c)

Product

d)

Diversification

59.

A consumer buys a product quickly due to an emotional reaction. Decision type?

a)

Impulse

b)

Compensatory

c)

Noncompensatory

d)

Extended

60.

A business launches a new product category in an unrelated industry. Strategy?

a)

Diversification

b)

Penetration

c)

Product development

d)

Market development

61.

A consumer searches online and asks friends before buying. Search type?

a)

External

b)

Internal

c)

Impulse

d)

Habitual

62.

A high-tech toothbrush competes on features like sensors and timers. Excellence type?

a)

Product excellence

b)

Customer

c)

Operational

d)

Locational

63.

A price-sensitive buyer switches brands when prices rise. Influence?

a)

Economic

b)

Cultural

c)

Psychological

d)

Situational

64.

A product with low share in a fast-growing market is a:

a)

Question mark

b)

Star

c)

Dog

d)

Cash cow

65.

A brand uses celebrities to reach young adults. STP step?

a)

Targeting

b)

Positioning

c)

Segmentation

d)

Diversification

66.

A consumer purchases a new laptop after realizing their old one broke. Stage?

a)

Need recognition

b)

Evaluation

c)

Search

d)

Postpurchase

67.

A firm streamlines its supply chain to lower costs. Excellence?

a)

Operational excellence

b)

Customer

c)

Product

d)

Locational

68.

A customer buys organic food due to health values. Influence?

a)

Psychological

b)

Social

c)

Situational

d)

Functional

69.

A new store opens next to a neighborhood school to attract families. Strategy?

a)

Locational excellence

b)

Diversification

c)

Market development

d)

Product excellence

70.

A consumer regrets a purchase and decides to return it. Which stage?

a)

Postpurchase

b)

Need recognition

c)

Search

d)

Evaluation

71.

A brand encourages customers to help design new products. This is:

a)

Value co-creation

b)

Diversification

c)

Greenwashing

d)

Retrieval

72.

A shopper chooses between two similarly priced items using online comparison tools. Decision rule?

a)

Compensatory

b)

Impulse

c)

Habitual

d)

Situational

73.

A company expands globally with the same product. Strategy?

a)

Market development

b)

Penetration

c)

Diversification

d)

Product development

74.

A consumer eliminates all brands except one because of a single feature, such as battery life. Rule?

a)

Noncompensatory

b)

Compensatory

c)

Impulse

d)

Extended

75.

A farmer's market promotes locally grown produce to appeal to regional culture. Influence?

a)

Cultural

b)

Psychological

c)

Situational

d)

Economic

76.

A CEO evaluates whether objectives were achieved after a marketing campaign. Step?

a)

Evaluate performance

b)

Positioning

c)

Segmentation

d)

Mission writing

77.

A retailer’s app remembers past purchases to recommend new products. Type of influence?

a)

Personalization

b)

Greenwashing

c)

Diversification

d)

Impulse

78.

A customer compares price vs. environmental impact when buying water bottles. Value concept?

a)

Trade-off evaluation

b)

Impulse

c)

Retrieval

d)

Segmentation

79.

A buyer loves a brand because of years of positive experiences. Influence?

a)

Psychological

b)

Brand loyalty

c)

Cognitive dissonance

d)

Functional

80.

A discount store wins customers by offering everyday low prices. Excellence?

a)

Operational

b)

Customer

c)

Price/value advantage

d)

Locational

81.

A pet store stays open later to serve night-shift workers. Influence?

a)

Situational

b)

Psychological

c)

Economic

d)

Cultural

82.

A product known for durability and performance is demonstrating:

a)

Product excellence

b)

Customer excellence

c)

Operational excellence

d)

Penetration

83.

A shopper picks a brand because it's “what my family always buys.” Influence?

a)

Social

b)

Psychological

c)

Economic

d)

Cultural

84.

A brand reassures customers after purchase with follow-up emails. Purpose?

a)

Reduce dissonance

b)

Segment customers

c)

Increase prices

d)

Change product features

85.

A city supermarket adapts its offerings to cultural food preferences. Influence?

a)

Regional culture

b)

Postpurchase

c)

Economic

d)

Technological

86.

A sports drink brand advertises to athletes by highlighting hydration benefits. STP step?

a)

Positioning

b)

Segmentation

c)

Targeting

d)

Diversification

87.

A company expands a current product by offering new flavors AND targeting new buyers. Combination strategy?

a)

Product + market development

b)

Penetration

88.

A business evaluates internal and external environments before planning a campaign. Tool?

a)

SWOT

b)

BCG

c)

STP

d)

ROI

89.

A consumer immediately eliminates brands they had bad experiences with. Influence?

a)

Psychological

b)

Situational

c)

Functional

d)

Cultural

90.

A meal kit company opens more distribution centers to shorten delivery time. Excellence?

a)

Operational excellence

b)

Customer excellence

c)

Product excellence

d)

Diversification

91.

A firm introduces an entirely new product to a new audience. Strategy?

a)

Diversification

b)

Product development

c)

Market penetration

d)

Market development

92.

A buyer consults both memory AND online reviews. Search type?

a)

Mixed search

b)

Impulse

c)

Retrieval

d)

Habitual

93.

A shampoo brand narrows its focus to curly-hair customers. STP step?

a)

Segmentation

b)

Targeting

c)

Positioning

d)

Diversification

94.

A customer thinks a product is high-quality because of its high price. Concept?

a)

Price-quality inference

b)

Impulse

c)

Segmentation

d)

Need recognition

95.

A firm invests profits from one product to grow another. BCG application?

a)

Cash cow funding stars

b)

Dog development

c)

Question mark reinvestment

d)

Diversification

96.

A buyer chooses a product to “fit in.” Influence?

a)

Social

b)

Functional

c)

Situational

d)

Economic

97.

A company opens stores near competitors to capture similar traffic. Strategy?

a)

Locational strategy

b)

Diversification

c)

Sustainability

d)

Penetration

98.

A brand highlights ease of use as its primary differentiation. STP step?

a)

Positioning

b)

Targeting

c)

Segmentation

d)

Evaluation

99.

A consumer returns a product due to disappointment. Stage?

a)

Postpurchase

b)

Search

c)

Evaluation

d)

Recognition

100.

A firm uses robotics to increase warehouse efficiency. Environment factor?

a)

Technological

b)

Cultural

c)

Economic

d)

Political