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WorksheetsACC 2016-2025 S. 1 - 100 QUESTION FINAL
Total questions: 100
Worksheet time: 50mins
A gym improves its app so members can book classes more efficiently. What competitive advantage is this?
Customer excellence
Operational excellence
Locational excellence
Product excellence
A customer regrets buying a laptop after seeing a better deal elsewhere. What is this?
Cognitive dissonance
Impulse buying
Functional need
Retrieval set
A restaurant lowers prices on slow nights to increase sales from existing customers. Which growth strategy?
Market penetration
Diversification
Product development
Market development
A consumer compares 3 brands and chooses the one with best value. What decision rule?
Compensatory
Noncompensatory
Impulse
Habitual
A company ADVERTISES its water bottles as “made from 90% recycled plastic.” Which P is used?
Product
Price
Promotion
Place
A clothing brand decides to market its current product line in Australia. Which strategy?
Market development
Market penetration
Diversification
Product development
A student buys the same granola bars weekly out of habit. Type of decision?
Impulse
Habitual
Extended
Limited
A tech company invests in new inventory software to prevent stockouts. Which excellence?
Customer
Operational
Locational
Product
A consumer thinks of Pepsi, Coke, and Dr Pepper when buying soda. What concept?
Evoked set
Universal set
Retrieval set
Evaluation set
A company adds a new flavor of its existing drink for its current buyers. Which strategy?
Product development
Market development
Diversification
Market penetration
A shoe store near a busy train stop drives heavy traffic. Which advantage?
Locational excellence
Operational
Product
Customer
A consumer reads reviews before buying a TV. Which stage?
Information search
Need recognition
Purchase
Postpurchase
A business builds long-term loyalty through rewards programs. Which excellence?
Customer excellence
Operational
Product
Locational
A phone constantly freezes after purchase. Which risk should have mattered most?
Performance risk
Social risk
Psychological risk
Financial risk
A new bakery describes itself as “affordable comfort food for local families.” What is this?
Positioning
Segmentation
Targeting
Diversification
A consumer buys name-brand clothes because friends do. Influence type?
Social
Economic
Situational
Psychological
A store offers free shipping to reduce online cart abandonment. What value action?
Increase return rates
Reduce perceived cost
Limit selection
Raise price
A soft drink company advertises its beverage as “healthier than leading brands.” What element is this?
Promotion
Product
Price
Place
An airline offers extra legroom as its key differentiator. What STP step?
Positioning
Segmentation
Targeting
Diversification
A company releases its current cereal brand in Mexico. Which strategy?
Market development
Product development
Market penetration
Diversification
A customer must choose a product matching personal values (e.g., cruelty-free). Influence?
Psychological
Functional
Situational
Economic
A company updates signage and lighting to make stores more inviting. What does this improve?
Place
Promotion
Price
Product
A consumer chooses a cheaper brand to save money. What risk?
Financial
Social
Performance
Physiological
A pizza place launches a new dessert menu for existing customers. Which growth strategy?
Product development
Market penetration
Market development
Diversification
A customer searches “best laptops 2024” online. Which step?
Information search
Need recognition
Purchase
Evaluation
A company shifts marketing to highlight convenience over price. What element changed?
Positioning
Segmentation
Targeting
Product
A consumer buys the same toothpaste every month without thinking. Type of decision?
Habitual
Extended
Compensatory
Noncompensatory
A brand adds stores to reduce delivery times. What strategy?
Operational
Locational excellence
Product excellence
Diversification
A high-share, low-growth product is a:
Cash cow
Dog
Star
Question mark
A store emails customers after purchase to reassure them they made a good choice. Purpose?
Reduce cognitive dissonance
Increase price
Extend product line
Improve distribution
A company falsely claims its packaging is biodegradable. What is this?
Greenwashing
Sustainability
Diversification
Positioning
A gaming company identifies teens as its target audience. STP step?
Targeting
Positioning
Segmentation
Evaluation
A customer picks up a new snack simply because it’s at checkout. Influence type?
Situational
Psychological
Cultural
Economic
A consumer picks one laptop because it weighs less, even if another has better features. What decision rule?
Noncompensatory
Compensatory
Impulse
Limited
A car dealership adds more financing options to reduce the perceived cost. Which P is affected?
Price
Place
Product
Promotion
A firm evaluates competitors before releasing a new service. Which environment?
Immediate
Macro
Internal
Cultural
A company positions its product as the “most durable on the market.” What advantage?
Product excellence
Customer excellence
Operational excellence
Diversification
A consumer feels hunger and buys food. What need?
Functional
Social
Psychological
Esteem
A new soda brand chooses to advertise only to gamers. What STP step?
Targeting
Positioning
Segmentation
Evaluation
A consumer buys because a discount ends today. Influence?
Situational
Psychological
Cultural
Economic
A brand launches a new app to simplify purchasing. Primary value action?
Improve convenience
Increase price
Add risk
Reduce variety
A company stops producing a product with low share and low growth. BCG type?
Dog
Cash cow
Star
Question mark
A firm invests heavily in its high-growth, high-share product. Which BCG type?
Star
Question mark
Dog
Cash cow
A consumer narrows choices using only features that matter most to them. What concept?
Determinant attributes
Universal set
Postpurchase set
Demand elasticity
A brand offers free trials to attract new buyers. What strategy?
Market penetration
Product development
Diversification
Market development
A customer believes a brand aligns with their eco-friendly lifestyle. Influence?
Psychological
Situational
Economic
Cultural
A chain expands a successful burger into the breakfast market. Strategy?
Product development
Market penetration
Diversification
Market development
A family chooses stores based on proximity. Influence?
Situational
Locational
Demographic
Psychological
A consumer compares internal memory of past phone brands. Which search type?
Internal search
External search
Noncompensatory
Universal
After buying shoes, the customer checks reviews hoping they made the right choice. Stage?
Postpurchase
Evaluation
Information search
Recognition
A canned soup company advertises its products as “heart healthy” to older adults. What part of STP?
Positioning
Targeting
Segmentation
Penetration
A customer chooses a product ranked highly by influencers. Influence?
Social
Psychological
Economic
Functional
A retailer adds self-checkout machines to speed transactions. Excellence type?
Operational
Customer
Locational
Product
A consumer narrows down phones to Samsung, Apple, and Google. What set is this?
Evoked set
Universal set
Retrieval set
Postpurchase set
A company introduces its product to senior citizens for the first time. Which strategy?
Market development
Diversification
Product development
Penetration
A customer chooses a product because it feels premium. Influence?
Psychological
Social
Economic
Situational
A company surveys customers before creating a new product line. Step?
Information search
Purchase
Evaluation
Postpurchase
A store improves its return policy to enhance trust. Which excellence?
Customer excellence
Operational
Product
Diversification
A consumer buys a product quickly due to an emotional reaction. Decision type?
Impulse
Compensatory
Noncompensatory
Extended
A business launches a new product category in an unrelated industry. Strategy?
Diversification
Penetration
Product development
Market development
A consumer searches online and asks friends before buying. Search type?
External
Internal
Impulse
Habitual
A high-tech toothbrush competes on features like sensors and timers. Excellence type?
Product excellence
Customer
Operational
Locational
A price-sensitive buyer switches brands when prices rise. Influence?
Economic
Cultural
Psychological
Situational
A product with low share in a fast-growing market is a:
Question mark
Star
Dog
Cash cow
A brand uses celebrities to reach young adults. STP step?
Targeting
Positioning
Segmentation
Diversification
A consumer purchases a new laptop after realizing their old one broke. Stage?
Need recognition
Evaluation
Search
Postpurchase
A firm streamlines its supply chain to lower costs. Excellence?
Operational excellence
Customer
Product
Locational
A customer buys organic food due to health values. Influence?
Psychological
Social
Situational
Functional
A new store opens next to a neighborhood school to attract families. Strategy?
Locational excellence
Diversification
Market development
Product excellence
A consumer regrets a purchase and decides to return it. Which stage?
Postpurchase
Need recognition
Search
Evaluation
A brand encourages customers to help design new products. This is:
Value co-creation
Diversification
Greenwashing
Retrieval
A shopper chooses between two similarly priced items using online comparison tools. Decision rule?
Compensatory
Impulse
Habitual
Situational
A company expands globally with the same product. Strategy?
Market development
Penetration
Diversification
Product development
A consumer eliminates all brands except one because of a single feature, such as battery life. Rule?
Noncompensatory
Compensatory
Impulse
Extended
A farmer's market promotes locally grown produce to appeal to regional culture. Influence?
Cultural
Psychological
Situational
Economic
A CEO evaluates whether objectives were achieved after a marketing campaign. Step?
Evaluate performance
Positioning
Segmentation
Mission writing
A retailer’s app remembers past purchases to recommend new products. Type of influence?
Personalization
Greenwashing
Diversification
Impulse
A customer compares price vs. environmental impact when buying water bottles. Value concept?
Trade-off evaluation
Impulse
Retrieval
Segmentation
A buyer loves a brand because of years of positive experiences. Influence?
Psychological
Brand loyalty
Cognitive dissonance
Functional
A discount store wins customers by offering everyday low prices. Excellence?
Operational
Customer
Price/value advantage
Locational
A pet store stays open later to serve night-shift workers. Influence?
Situational
Psychological
Economic
Cultural
A product known for durability and performance is demonstrating:
Product excellence
Customer excellence
Operational excellence
Penetration
A shopper picks a brand because it's “what my family always buys.” Influence?
Social
Psychological
Economic
Cultural
A brand reassures customers after purchase with follow-up emails. Purpose?
Reduce dissonance
Segment customers
Increase prices
Change product features
A city supermarket adapts its offerings to cultural food preferences. Influence?
Regional culture
Postpurchase
Economic
Technological
A sports drink brand advertises to athletes by highlighting hydration benefits. STP step?
Positioning
Segmentation
Targeting
Diversification
A company expands a current product by offering new flavors AND targeting new buyers. Combination strategy?
Product + market development
Penetration
A business evaluates internal and external environments before planning a campaign. Tool?
SWOT
BCG
STP
ROI
A consumer immediately eliminates brands they had bad experiences with. Influence?
Psychological
Situational
Functional
Cultural
A meal kit company opens more distribution centers to shorten delivery time. Excellence?
Operational excellence
Customer excellence
Product excellence
Diversification
A firm introduces an entirely new product to a new audience. Strategy?
Diversification
Product development
Market penetration
Market development
A buyer consults both memory AND online reviews. Search type?
Mixed search
Impulse
Retrieval
Habitual
A shampoo brand narrows its focus to curly-hair customers. STP step?
Segmentation
Targeting
Positioning
Diversification
A customer thinks a product is high-quality because of its high price. Concept?
Price-quality inference
Impulse
Segmentation
Need recognition
A firm invests profits from one product to grow another. BCG application?
Cash cow funding stars
Dog development
Question mark reinvestment
Diversification
A buyer chooses a product to “fit in.” Influence?
Social
Functional
Situational
Economic
A company opens stores near competitors to capture similar traffic. Strategy?
Locational strategy
Diversification
Sustainability
Penetration
A brand highlights ease of use as its primary differentiation. STP step?
Positioning
Targeting
Segmentation
Evaluation
A consumer returns a product due to disappointment. Stage?
Postpurchase
Search
Evaluation
Recognition
A firm uses robotics to increase warehouse efficiency. Environment factor?
Technological
Cultural
Economic
Political
