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WorksheetsBUSINESS ADMINISTRATION CORE EXAM
Total questions: 95
Worksheet time: 48mins
What type of partnership arrangement might restrict a partner's liability?
Franchise
Limited
Close
S
What information should employees avoid sharing with their coworkers?
Organizational tips
Current salary
Sales policies
Vacation plans
A characteristic of effective written communication is that it
accomplishes its intended purpose.
is quick and easy to prepare.
is open to interpretation.
contains a lot of information.
Which of the following is an example of an internal distraction that could disrupt the listening process:
Other people talking
A headache
A ringing cell phone
A TV
Which of the following is a tool that people use when participating in discussions:
Building on someone else's comment
Avoiding asking questions
Sharing rumors
Hiding new ideas
What is typically the most important thing to consider when deciding whether to use a particular source in your research?
The author's educational background
The credibility of the author
The purpose of the source
The source's intended audience
Jessica needs to tell her best friend, Eliza, that she can't make it to her birthday dinner. She has an important job interview that she can't miss, and she knows Eliza will be upset. When Jessica sees her friend from across the hall at school, she starts to make her way over to her—but realizes that Eliza is frowning and hunched over. Jessica decides to tell Eliza another time, when she's in a better mood. Which of the following nonverbal cues did Eliza display that signaled to Jessica that she was in a bad mood?
A. Tone of voice and eye contact
B. Body language and tone of voice
C. Eye contact and facial expressions
D. Facial expressions and body language
To provide a legitimate, effective response to an inquiry, you should
answer the question immediately.
actively listen to the question.
make your answer as long as possible.
answer the question with a question.
What should employees keep in mind when trying to be objective while defending their ideas?
Others may have different opinions.
It might be difficult to explain the data.
Managers may be too busy to ask questions.
The result might be office conflict.
Jack says to Wendi, “If I understand you correctly, you are saying that you want to change the format of the inventory report so it will be easier for the managers to analyze.” What communication technique is Jack using to clarify Wendi’s suggestion?
Paraphrasing
Expressing an opinion
Quoting
Passive listening
Which of the following statements has been edited properly:
Roger’s weekly sales-volume quota are $8,500.
Primary sources may be difficult to find.
Carole is developing a product analysis sheet.
Frank, Gus, and Bob is taking a client out to lunch.
Which of the following is a true statement about writing professional email messages:
The subject line should concisely describe the topic of the message.
It is appropriate to use all capital letters when the message is urgent.
Because email is an informal communication method, greetings are unnecessary.
It is acceptable to use texting acronyms because most businesspeople understand them.
A supervisor emails their staff members to inform them about a meeting they must attend next Tuesday. This is an example of
lateral interaction.
downward communication.
external networking.
invasive messaging.
The supervisor has given John directions for several new job tasks. To follow the directions effectively, John should first confirm
in what order to do the tasks.
whether these will be regular tasks.
why the tasks need to be done.
who will be working with him.
A business letter that has easy-to-understand information is said to have
consensus.
clarity.
courtesy.
caution.
Which of the following is a guideline for effective verbal communication:
Try to avoid eye contact
Keep the voice at the same pitch
Use speech mannerisms
Use gestures for emphasis
A magazine advertisement is an example of
a brand promise.
a touchpoint.
word-of-mouth marketing.
publicity.
It is easier for employees to develop positive customer/client relations if employees understand that each customer is
a possible problem.
like most others.
in a hurry.
a unique individual.
As employees go about their daily activities, their actions should be driven by whether the actions will
be witnessed by customers.
result in additional sales.
bring them personal fulfillment.
result in customer satisfaction.
Gillian is a customer service associate for a small retailer. Which of the following would be an effective method for Gillian to prepare herself to handle customer inquiries:
Learn how to transfer calls to upper management
Learn how to refer customers to online support forums
Become knowledgeable about local restaurants and entertainment
Become knowledgeable about her company's products and policies
Some customers give the true reason for making a complaint, while others hide the true reason. In which of the following situations is the customer giving the true reason:
Requesting a different style of shoes when the main concern is price
Returning a dry-clean-only dress after washing it
Saying an appliance doesn't work when it was actually dropped
Returning a carton of milk because it has an expired freshness date
Which of the following does consumption rely on to provide goods and services:
Deciders
Owners
Producers
Consumers
One reason a country may have an ample supply of capital goods is because it is a leader in
world affairs.
electronics.
technology.
transfer payments.
Some energy companies offer free electricity at night and on weekends because during those times
supply and demand are equal.
the substitution effect occurs.
demand is greater than supply.
supply is greater than demand.
Which of the following is an example of an uninsurable risk:
Business interruption
Customer buying habits
Fire
Personal injury
Why are better trained and educated workers often more productive?
They are more likely to become managers.
They tend to have a higher gross domestic product per capita.
They are less likely to take vacation and sick days.
They tend to be more organized and able to manage their time wisely.
What usually results when business operations and procedures are efficient and economical?
Consumers can buy quality products at competitive prices.
Consumer prices are raised to increase profits.
Monopolies can give all businesses a greater share of the market.
More equipment is needed to produce finished products.
What activities do businesses need to perform to sell their goods and services to customers?
Directing
Accounting
Budgeting
Marketing
Maureen becomes angry and defensive whenever her supervisor asks her to correct mistakes. Maureen's attitude is not a good response to criticism because
it prevents Maureen from hearing the criticism clearly.
Maureen has no right to be angry on the job.
there is no reason to be angry about criticism.
it indicates that Maureen wants to call attention to herself.
A business manager who wants to lead change in the company needs to be
forceful.
conservative.
emotional.
persuasive.
Companies that provide an orientation and training to new employees are most likely to help those employees
earn promotions.
deal with transition.
eliminate their fear.
improve personal relationships.
When you say what you think, you should remember to
try to use very little body language.
keep talking until others agree.
show respect for others' opinions.
keep your original ideas to yourself.
Which of the following is a character trait that effective leaders usually possess:
Self-interest
Emotional intelligence
Domineering personality
Lifestyle
What is one basic characteristic of self-esteem?
Saying "no" to things you really don't want to do
Caring about yourself and your personal life
Knowing and understanding what your own needs are
Doing something that makes you feel good
Cara hasn't met Joan, but she doesn't want to work with her. Cara believes that because Joan is a blonde, she is probably ditzy and won't do her share of the work. What does Cara need to learn about herself?
Cara is open-minded and fair.
Cara tolerates others' faults.
Cara is a good judge of people.
Cara stereotypes other people.
Which of the following is a characteristic of individuals who have self-confidence:
Realizing that mistakes are a part of personal growth
Exhibiting aggressive behavior when expressing opinions
Being overly concerned with what others think
Taking few risks because of a fear of doing something wrong
Hannah attends a Greek festival in her town. She's showing cultural sensitivity by
building friendships.
communicating.
being flexible and patient.
educating herself.
One woman has an expensive car, lives in a luxury apartment, and takes frequent vacations. Her friend has two small children and lives on a modest income. These factors account for the differences in the women's
personalities.
job positions.
educations.
lifestyles.
When providing feedback to a coachee, a good coach will be
creative.
tactful.
aggressive.
vague.
What should you do if you realize that your vision no longer matches your ambitions?
Consult your significant other's vision.
Change or adjust your original vision.
Realign your ambitions with your vision.
Throw out your vision completely.
Which of the following is an example of an employee who is accepting responsibility for their actions:
Pete informed the team leader that Brenda's carelessness, rather than his own, was the reason for the inconsistencies in the group's project report.
Cynthia admitted to her supervisor about the billing mistake that she made on the Andrew's account.
Larry decided that he would require Bob to make the decision so Bob would be blamed if something went wrong.
Emily realized that she forgot to lock the warehouse door on the night that the equipment was stolen, and she didn't tell anyone.
Integrity, trust, and accountability are examples of
technical skills.
ethical situations.
ethical principles.
consequences.
Communicating with others is a good way to demonstrate fairness because it
prevents bias from affecting decision-making.
promotes the equality approach to fairness.
allows you to ignore critical feedback.
allows everyone to have a fair chance to be heard.
When a coworker is upset, Alexis tries to see things from their point of view. Alexis is demonstrating
empathy.
integrity.
honesty.
transparency.
Which of the following is an example of an ethical dilemma that could take place in the workplace:
Ashley must tell her supervisor that she is resigning.
Carter decides to ask his manager for a raise.
A company allows employees to take breaks.
Two employees are involved in a romantic relationship.
To help people who are impacted by a change to the status quo, it is important to
demonstrate groupthink behavior.
celebrate the success of your plan.
show understanding for their loss.
implement the change quickly.
Being respectful when considering conflicting viewpoints means
listening to your gut instead of facts.
avoiding people who are different from you.
not jumping to conclusions.
thinking about things subjectively.
Paper money like the U.S. dollar, the euro, and the Indian rupee is also called
discretionary income.
fiat money.
commodity money.
fiduciary wealth.
Which of the following is one of the functions of money:
Method of investment
Process of accounting
System of inventory
Medium of exchange
If individuals are not self-employed, which of the following is a type of earned income they might receive:
Trust disbursements
Vacation pay
Child support income
Interest and dividends
Margaret recently took out a personal loan from her local bank. In exchange for receiving the loan, Margaret agreed to pay an additional 6.9% of the original loan amount to the bank each year. 6.9% is Margaret's
compound value.
present value.
interest rate.
inflation rate.
Mark makes 52,000ayear.Lookingathispaystub,heseesheearned 1,000 this week and gets to take 800ofithome.The 1,000 Mark earned this week is his
gross income.
net income.
budget.
salary.
Individuals charging only the amount they can afford to pay in full every month is an example of
the wise use of credit.
saving money for the future.
making a cash transaction.
a way to avoid identity theft.
When checking a personal credit report for accuracy, you should
report suspicious activity immediately.
request multiple credit reports per year from each credit agency.
ignore accounts you don't remember opening.
only ask for a credit report from one of the major credit agencies.
To protect yourself against identity theft, you should
write down all of your important passwords on paper.
throw away credit card receipts in public trash cans.
maintain at least six different credit cards in your name.
avoid providing sensitive information via telephone.
Which of the following types of broker usually charges the highest commissions:
Online
Discount
Full-service
Stock
Which of the following questions is most relevant when interviewing a potential financial advisor:
Do you have a partner?
Why did you decide to become a financial advisor?
What are your qualifications?
Did you go to a public or private university?
Which of the following types of insurance do businesses frequently offer as part of their employee benefit plan:
Liability
Property
Health
Automobile
Michael is a financial manager at his company. He needs to decide which project the company should invest in, so he estimates each potential project's value to the business. What process is Michael using?
The cash conversion cycle
Capital budgeting
Working capital management
Capital structure
Which of the following is a common source of income during retirement:
Earned wages
Salary income
Pension plans
Student loan payments
A manager is most likely to use financial information when
establishing lines of authority within an organization.
researching the demographics of a new target market.
determining resources available to fund a new project.
calculating the number of on-the-job injuries in the past year.
A human-resources manager is working with the company's payroll-processing service to have a new employee's paycheck directly deposited into the employee's checking account. What human-resources activity is the manager carrying out?
Organizing
Recruiting
Onboarding
Interviewing
The overall objective of the marketing process is the coordination of the
supply chain and retail outlets.
pricing and promotion of goods and services.
merchandise inventory and advertising plans.
production and consumption of goods and services.
Which of the following is a benefit that businesses receive from using the internet:
The ability to call employees on the road
Easier use of satellite radio
Improved methods of manufacturing
Faster connections with suppliers
Joseph received an email message from his supervisor and wants to send it to his coworker, Jackie. What email function key would Joseph use to send the message to Jackie?
Edit
New
Reply
Forward
If your supervisor asks you to find information on Coca-Cola's current market share for cola in the United States, the best and most precise wording to use when trying to narrow down the internet search on most search engines would be
Coca-Cola AND current market share AND cola AND United States.
Coca-Cola AND/OR market share.
Coca-Cola OR current market share OR cola OR United States.
Coca-Cola OR current market share OR cola AND United States.
You're using PowerPoint to help you give a presentation at an upcoming meeting. You want to make the presentation as effective as possible, so which of the following should you do:
Put as many points as possible on each slide.
Use complete sentences and paragraphs on your slides.
Use sound effects to keep people's attention.
Keep the design of your slides consistent.
When posting a new page to an existing website, the new page should be linked to the
personal computer.
pop-up ads.
home page.
online catalog.
To complete a report about commercial loans, Lola needs to review a specific online article called "The Truth About Commercial Interest Rate Increases." Which of the following search entries will provide Lola the most accurate results:
A. "the truth about commercial interest rate increases"
B. truth_commercial interest rate_increases)
C. "-the_truth_about_commercial_interest_rate_increases-}"
D. [-the -truth -about -commercial- interest -rate -increases]
Maxine is a data analyst at a government agency. Her manager recently asked her to reorganize the customer information in the agency's database. When she attempts to open a document from several years ago, however, Maxine realizes that the software program on her computer will not open files that are more than 10 years old. Which of the following consequences of storing information for future use is best described in this situation:
A. Ease of access for future generations
B. Information security risks
C. Obsolescence of format or medium
D. Heritage preservation
Which of the following is a characteristic common to all integrated software packages:
Performs interrelated functions
Calculates break-even points
Includes forecasting tools
Requires minimal training
Jeff is a data analyst at a consumer research company. When he needs to access a certain document, he knows exactly where and how to find it. This is an example of how information management helps businesses
save time and money.
maintain credibility.
comply with laws.
serve customers more effectively.
What is the first thing an employee should do when they accidentally spill coffee in the tile hallway?
Wait for the floor to dry
Clean it up immediately
Tell others about the spill
Leave it for the cleaning crew
Which of the following is an example of maintaining a safe work environment:
Stacking boxes and other storage equipment in front of doors
Conducting routine maintenance and housekeeping
Replacing the batteries in smoke detectors once they die
Hiding fire extinguishers in closets and giving access to a select few
Which of the following is an additional duty for which a business's buyers may be responsible:
Organizing inventory counts
Placing advertisements
Designing visual displays
Managing sales personnel
Following up with customers when the product they ordered is delivered and used will often result in
intervention by your supervisor.
frustration for you and the customer.
repeat orders.
returned merchandise.
Which of the following is necessary to the actual production of goods and services:
Consumers
Capital resources
Utility
Fiscal control
The primary reason that the DEF Company, a small consulting firm, monitors its supply of paper, pens, and staples is to make sure that it
obtains deep, bulk discounts for the items and gets free shipping.
has enough items on hand to run the business smoothly.
does not have to pay for unnecessary storage costs.
has enough stock on hand to sell to its customers.
If Saeed is concerned that a data breach altered the completeness of his information, he is concerned about the ________ of the data.
confidentiality
privacy
integrity
availability
When Madeline saw that a customer had slipped an iPad in his backpack and was walking toward the store's exit, she immediately notified the police officer who was guarding the door. What was Madeline doing?
Setting the alarm system
Accusing a witness of theft
Following security procedures
Revealing confidential information
How can an individual employee help protect company information on a daily basis?
Check personal email on a work computer
Log out of their computer when leaving work
Transfer files from a home computer to a work computer
Store log-in information in a desk drawer at work
At 8:00 a.m., Lily reviews her to-do list for work today. Which of the following tasks should be Lily's first priority:
Editing a short article for the company newsletter that she must give her manager by 3:00 p.m. today
Finishing a status report that she is presenting at a meeting that is scheduled an hour from now
Printing the email confirmation for her hotel reservation for a business conference that she is attending next week
Returning an unsolicited phone call from a business that is selling unneeded products
After Lucas successfully ran and organized a pep rally at school, he was told by several students and faculty members that they loved the event and would like to attend more events like it in the future. He then decided to plan another pep rally for the following semester. This is an example of how
it is important to measure efficient resource use.
evaluating the quality of project work is the most important step.
evaluating project success identifies needs for future projects.
all projects must offer financial value to stakeholders.
You've been asked to attend a meeting with an organization's board of directors to convince them to buy your company's customer relationship management software. Which of the following best describes the type of information you should provide and how you should prepare it:
Create a brief marketing message to generate interest in the software.
Write a lengthy report that includes all of the technical details regarding the software you are recommending.
Create a custom slideshow presentation that explains how the software program will benefit the client.
Create a storyboard to share an exciting visual message about your software.
If you are in doubt about selecting an item of clothing for work, it is usually best to choose the one that is
highly advertised.
most eye-catching.
conservative.
a current fad.
Being organized helps to make workers more productive because organized workers
help to create a good image for the business.
accomplish less than disorganized workers.
prefer to do things quickly at the last minute.
plan ahead and work at a relaxed pace.
People who understand their own unique skills and abilities usually are able to choose appropriate
talents.
traits.
careers.
friends.
Which of the following is an example of a limited decision:
Where you'll take your bike for repair
When you'll leave for school
What college you'll attend
Which car you'll buy
Jamel is an employee responsible for making sure that his company's business initiatives and computer/IT processes work smoothly together. What area of business is Jamel working in?
Business information management
Operations management
Accounting
Securities and investments
Job interviewers often say to job applicants, "Tell me about yourself." Which of the following is the purpose of this request:
To test the applicant's honesty and integrity
To test the applicant's communication skills
To uncover job-related problems the applicant has
To find out about the applicant's personal life
After a job interview, an applicant should prepare a follow-up letter that
is long and detailed.
includes a resume.
is short and typed.
contains a photo.
One of the reasons why it is important for employees to continue their education throughout their careers is to be prepared for
jobs of the future.
adjustments in pay.
changes in lifestyle.
life after retirement.
Many businesses fail due to insufficient capital. Insufficient capital is also known as a lack of
commitment.
employees.
advertising.
money.
Before you analyze the available information to solve a problem, it is important to
determine the best solution from several alternatives.
brainstorm possible solutions.
identify and check your assumptions.
ask for input from your peers.
The management function of business is usually responsible for
setting policy.
preparing ads.
stocking shelves.
serving customers.
