The amount of effort required for a certain task is known as the

In which areas is the executive housekeeper responsible for establishing housekeeping standards?

A laundry attendant earns money that is tied directly to the number of hours he works. This is called

The executive housekeeper has to determine the number of people needed to operate the housekeeping department during a shift. Which document helps her?

During her performance evaluation, a room attendant is told that she takes too long cleaning each room. What is she being measured against?

Assume the Wayfair Hotel has 375 rooms. A room attendant can clean 15 rooms during a shift. Assuming the hotel is fully occupied, how many room attendants will you need for a shift?

The housekeeping department spends money but makes no direct revenue. It is considered a(n)

Par levels are determined based on the type of

At a property that has a total of 300 beds and a three-par level linen standard, housekeeping will need to maintain a par of how many sets of sheets in inventory in order to have sufficient stock for one day’s operation?

In a guestroom, which item is recycled?

The laundry cycle revolves around the hotel’s

How many par levels are strongly recommended for hotels to have on hand?

Which of the following is NOT considered a sustainable inventory item in a hotel?

The efforts made by the staff in conjunction with guests to be more economically and environmentally friendly is known as:

Guestroom attendants are part of what team?

A guest has checked out of the hotel and left a sweater behind in the guestroom. What is the first step in the process that the room attendant will follow?

Which of the following is a green practice used in hotels to conserve water?

Which is an example of a green practice in a hotel?

Which is the responsibility of the chief engineer?

The process of ensuring that hotel managers and employees follow the laws, regulations, standards, and ethical practices that apply to the hotel industry is called

The engineering department is a cost center in the hotel, meaning that it generates

Typically, the engineering department takes care of the physical property of the hotel and the personal property, equipment, and tools that are required to maintain it. How is the engineering department coded in the budget?

The chief engineer is chairing a committee made up of representatives from every department. They meet monthly to address safety concerns, review accidents or incidents, and recommend improvements. This is known as the

Adding handheld computer tablets to a guestroom or replacing worn-out sofa beds with new ones falls in what cost category?

Maxim Luxury Resort, which charges $275 per room per night, is replacing the furnishings in 25 rooms. Mountain View Roadside Motel, which charges $100 per room per night, is also replacing the furnishing in 25 rooms. Why is the POM cost higher for the Maxim Luxury Resort?

The engineering department is performing weekly maintenance on the hotel’s swimming pool. This is an example of which type of maintenance?

A family of four staying at the La Siesta hotel has called the front desk because their toilet is clogged. This is an example of which type of maintenance?

An engineer has been reviewing a task list that looks like this: Temperature Comments Kitchen Cool Room Pastry Cool Room Lobby AHU This is an example of a

A request for the repair of an item or a piece of equipment is called a

A work order indicates the

Which type of maintenance is conducted to prevent future breakdowns of equipment and systems?

When organizing a 50th anniversary party at a hotel, who may you work with to plan the dinner?

Which foodservice option in a hotel requires guests to have a membership to enter?

In a hotel, what is the server called who takes care of private dining and all the in-room guest needs?

Traditionally, how did hotels offer guests in-room snacks and beverages?

What is it called when a company sends out a notice soliciting bids for an event, including meeting dates, attendees, technology, and budget?

What is another term for the flow of events or event itinerary?

When setting up breakout session rooms for a technology seminar, Javier needs to consider the activity that will take place in the rooms, anticipated attendance, and the appropriate:

Round tables are also called:

A request for proposal is a document that:

Which room layout style is used for longer viewing sessions with larger audiences?

A company is holding a corporate meeting at a hotel. The meeting will have guest lecturers standing behind a lectern and in front of a screen. Which room layout style should the company request?

Anyone who has a special interest in an organization or event is called a(n):

Who is a person with an interest in the success of an event?

When organizing an event and using outside services for flowers, music, and video work, these services are typically supplied by whom?

Key dates, deliverables, payment terms, refund policies, and insurance are all specified in a vendor

A sales associate is calling past customers who have had functions at their facility. This is an example of which type of call?

A member of the sales staff is calling all local businesses to see if they are interested in booking holiday parties at the hotel. These unsolicited invitations are known as

A formal written agreement between two or more parties is called a(n)

A follow-up written communication that describes the terms mentioned in an initial discussion is a(n)

You are a hotel event coordinator. Speedway Industries has a contract for a three-day event at your hotel in March. Today the meeting planner for Speedway calls you. She wants to add one more meeting to the event and asks if the Augusta conference room is available from 8:00 a.m. to 4:00 p.m. on March 11. Where will you find the answer to this question?

Calendars that include all events or functions in all meeting spaces at a property are called a(n)

A sales associate books a catering event for a local art show and fills out the appropriate paperwork. Which document will he use to communicate to the kitchen manager about the necessary food and beverages needed for the event?

All the details of a specific function, such as a coffee break, are included in the

Knowing guest counts in advance for an event

Casa Mesa Hotel wants to solicit feedback from its largest client after each year’s event. What should they do?

The Keiser family is hosting an international conference. In the banquet hall, three flags will be displayed. Where will the United States flag be positioned?

At a formal event, the head table has eight seats. Where should the host sit?

When should the guest count for an event be taken?

If several servers call in sick before a major event and there is little time to find replacements, what should the banquet manager do?

What is the best way for a banquet manager to prevent a client from disputing the guest count when receiving the catering bill?

What is a guaranteed guest count?

Let’s assume you have ten tables of twelve. One table has two empty chairs. A second table has three empty chairs. Two other tables have one empty chair each. How many guests are in attendance?

Let’s assume you have eight tables of eight. One table has one empty chair. A second table has two empty chairs. How many guests are in attendance?