NEW
Font size
WorksheetsHuman Resource Management Quiz
Total questions: 45
Worksheet time: 23mins
What do we call the basis for compensation determination and the guide in the development of training program?
job description
job evaluation
job analysis
job title
Who is responsible in informing the Human Resource Department of any changes in the duties and responsibilities of the employee due to the introduction of new technology or changes in the process?
human resource manager
employee
management consultant
supervisor or manager
Where should an employee go if they have concerns regarding their job, compensation and working conditions?
human resource department
labor union department
office of the president
counselling office
Which of the following is NOT the use of job description?
tool used in recruitment, selection and training
for horizontal and vertical promotion
used to identify the working hours
used for salary bracket
Which of the following is an example of characteristics for job design?
behavior
accomplishments
personality
all of the above
This type of performance appraisal can help access whether an individual works well with teams and contributes to their share of work.
Self-appraisal
Customer or client reviews
Peer reviews
Assessment center method
It is an appraisal that involves both the manager and employee working together to identify goals for the employee to work on.
Management by objective (MBO)
Self-appraisal
Negotiated appraisals
Assessment center method
It is the performance system should link employee activities with the organizations goals and objectives.
Administrative Purpose
Strategic Purpose
Developmental Purpose
Performance Appraisal
It involve the use of a mediator during the employee evaluation.
Assessment center method
Customer or client reviews
Management by objective (MBO)
Negotiated appraisals
It develop employees who are effective in their jobs
Administrative Purpose
Self-appraisal
Peer reviews
Developmental Purpose
Who is typically responsible for managing the complaints and grievances process within an organization?
HR department
Immediate supervisor of the employee
Both HR department and management
External consultants
What is the primary purpose of having a complaints and grievances procedure in an organization?
To ignore employee concerns
To promote a culture of transparency and fairness
To discourage employees from expressing their grievances
To create additional bureaucracy
John is the manager of a local business. He has written a list of all of the employee positions including cleaning, providing superior customer service, and what is necessary for each job. Which of the following did John create?
Job enlargement
Job design
Job analysis
Job evaluation
Which of the following is an example of enrichment?
Asking the boss if you can take on additional tasks
Filling in for the managers during meetings
Learning employee training sessions
All of the above
Lauren works for a retail company. Sometimes, she works as a cashier. She stocks items or sometimes she works on the floor helping customers. Which of the following is a benefit of job rotation for Lauren?
financial incentives
rewards
opportunity to overtime
eliminates boredom
Melissa is the CEO of a marketing company. She has noticed there has been some issues within the company. She has decided for teams to help brainstorm ways to help solve issues in the company. Which of the following is the type of team discussed in this scenario?
Candidate Assessment
Group work
Management by design
Quality work circles
Which of the following best describes empowerment in job design?
Management teams fire employees and create new jobs for new people
Management has all employees work individually to help get work completed quicker
Management teams use employees to brainstorm ideas and redesign departments so employees can work as a team
All of the above
Roy is conducting a job evaluation for his company for a new position that has been introduced in the company. Which of the following does the job evaluation include?
Evaluating the value of the position in the company
Hiring new people for the position
Firing the person that is in the position
Creating a job position in the company
Rita is applying for an office manager's job. The written list of qualifications includes three years of management experience and experience working in a fast-paced workplace. What kind of list is this?
Job Orientation
Job Description
Job Analysis
Job Specification
Laura has recently taken over The Electronic Engineering Company. Laura has noticed employees have been doing less work than they should, so she does an overhaul and utilizes the job ranking method. Which of the following does the job ranking method include?
Putting jobs in order based on importance of contributions
Analyze which job should be eliminated
How much money the company has paid the employees
The amount of time it takes to do a job
What qualification should a good job analyst must have?
good in solving mathematical problems
inability to speak in front of many people
good intelligence and analytical skills
good looking and healthy body
What difference exist between job description and job specification?
type of applicant and their skills
employee's qualification and responsibility
employee's morale and motivation
employee's complaints and grievances
Which of the following guideline is being used in job title selection?
suggestive of the nature and function of the job
must be the same with the other job
must be long enough to describe the position
different with the title used in the industry
In analysing a job using job questionnaire method, the set of questions contains the following information, EXCEPT:
purpose
employee's morale and motivation
clear — cut instructions
employee's complaints and grievances
Which of the following is the main idea of job specification?
the skills required in performing the job
the duties and responsibilities of the employee
distinguishing one job from another jobs
qualifications and traits required
When the analyst verifies the information from the employee's immediate supervisor thru a structured interview, it pertains to what type of job analysis method?
the interview method
combination of interview and questionnaire method
observation and interview method
questionnaire method
Why interview method is most commonly used for blue collar jobs?
they may not be able to answer the question
it is the easiest and fastest method to use
you can elaborate the question further
the employee have enough time to answer
Which of the following is an example of job description?
must have completed two years of college work
prepares daily report on all employees
must have average ability in arithmetic
job experiences
Which of the following is an example of job specification?
performs miscellaneous duties
job orders
checks daily attendance
with pleasing personality
If the observations are noted while the employee is performing the task assigned to them. It refers to what type of job analysis method?
the interview method
combination of interview and questionnaire method
observation and interview method
questionnaire method
Why the management should study job analysis?
to learn the method and mechanics of analyzing different jobs
to assess the performance of the employee property
to know when to give salary increase
to have a list of promotable employee
How effectively does the employee perform his assigned duties and responsibilities? This type of question pertains to?
job description
job analysis
job evaluation
job title
This information could be use in the following personnel activities regarding job specification, EXCEPT:
guide in giving compensation and benefits
guide in interviewing the applicants
proper selection as to qualification
assessment for training and development
Which of the following presents the idea of the job's general working condition?
employer — employee relationship
physical and mental activities in doing the job
degree of comfort and discomfort
skills and methods
The following are the importance of job title, EXCEPT:
clear area of job activity
employee's line of movement
shows its relationship with the other jobs
clarify the employee’s job tenure
A customer complains about receiving a damaged product. What is the best course of action?
Offer a replacement or refund and investigate the issue internally.
Hear the complaint but let it pass.
Deny responsibility and blame the shipping company.
Tell the customer they must have caused the damage themselves.
An employee complains about unfair treatment by their manager. How should HR respond?
Ignore the grievance if there's no evidence.
Tell the employee to handle it themselves.
Conduct a thorough investigation and take appropriate action.
Suspend both parties involved immediately.
A colleague complains about a coworker's offensive jokes. What should a manager do?
Join in on the jokes to fit in.
Have a private conversation with the offending coworker about appropriate behavior.
Ignore the complaint since it's just jokes.
Suggest the complaining colleague should lighten up.
A supplier consistently delivers subpar materials. What should the company do?
Continue using the supplier to avoid hassle.
Address the issue with the supplier and seek alternatives if necessary.
Accept the materials as is to avoid offending the supplier.
Tell employees to work with what they're given.
An employee complains about feeling overwhelmed by their workload. How should their manager respond?
Collaborate with the employee to prioritize tasks and provide support where needed.
Tell employees to work with what they're given.
Ignore the complaint.
Assign even more tasks to the employee.
A team member complains about being excluded from important meetings. What should the team leader do?
Continue excluding the team member to maintain efficiency.
Tell the team member they aren't needed in those meetings.
Ignore the complaint since it's likely unfounded.
Address the concern and ensure the team member is included in relevant meetings.
During a team meeting, one team member accuses another of stealing their ideas and taking credit for their work. How would you manage this situation?
Publicly reprimand the accused team member to deter similar behavior.
Arrange a private meeting with both parties to discuss the issue, gather evidence, and find a resolution.
Ignore the accusation, assuming it's a personal conflict that will resolve itself.
Side with the team member who made the accusation without further investigation.
Why is conducting job analysis essential in any business or organization?
It helps in understanding employee hobbies.
It is only necessary for large organizations.
It provides information for hiring, training, and evaluating employees.
It is used to increase company profits directly.
How do behaviors and attitudes of employers impact the motivation and morale of an employee?
They have no impact on employee motivation.
Positive behaviors and attitudes can increase motivation and morale.
Only negative behaviors affect morale.
Motivation is determined solely by salary.
As an Officer-in-Charge (OIC) in a company, which type of performance appraisals would you apply to evaluate your employees?
Only self-assessment appraisals.
Performance appraisals based on multiple criteria such as productivity, teamwork, and skills.
Appraisals based solely on attendance.
Appraisals that ignore employee feedback.
