WorksheetsUnderstanding the Enterprise Systems Environment
Total questions: 105
Worksheet time: 53mins
______ refers to adapting core processes and workflows to meet changing business goals, competition, and customer demands.
Business process transformation
Organization and cultural transformation
Business model transformation
______ is underpinned by Enterprise resource planning solutions, advanced analytics, and cloud-based infrastructure.
Digital transformation
Artificial intelligence
Machine learning
Which statement is true?
Platform-as-a-Service (PaaS) providers let companies rent computing resources on a pay-per-use basis.
Infrastructure-as-a-Service (IaaS) providers let companies rent computing resources on a pay-per-use basis.
Software-as-a-Service (SaaS) providers let companies rent computing resources on a pay-per-use basis.
_______ cloud services are preferred by highly regulated businesses like financial and healthcare institutions.
Hybrid
Public
Private
Which statement accurately depicts the difference between data analytics and data science?
Data analytics analyzes data sets to generate insights, while data science prepares data sets for data analytics.
Data analytics prepares the data that data science can query to discover correlations, patterns, trends, and variations.
Data analytics works with structured and unstructured data, while data science can only process unstructured data.
_______ data is in a predefined format, is more easily searchable using machine algorithms.
Unstructured
Somewhat-structured
Structured
What are some of the sources of capturing qualitative data of customers?
Customers’ personal information such as contact numbers and residential addresses
Keeping track of a customer’s purchase history
Data from human resource management and supply chain management systems
Social media feeds and direct feedback from customers captured through interviews and surveys
Artificial Intelligence (AI) technologies improve themselves based on implicit knowledge, that is, the information they collect from experience. What is an example of implicit knowledge?
Facial recognition
Query handling time
Business rules embedded into an AI system
______ protects individuals from having their personal data misused without their consent.
General Data Protection Regulation (GDPR)
Password management
Cybersecurity
Risk management
A system that has a single point of storage is not a ______ system.
distributed
centralized
Resilient
Business model, business process, and organizational and ________ transformation are the key facets of digital transformation.
cultural
Password management
Cybersecurity
Risk management
An enterprise resource planning (ERP) solution allows business applications to talk to each other and share a common database.
True
False
Which statement is true of service models on the cloud?
With software-as-a-Service (SaaS), service providers install their software on customers' on-premises servers, and organizations manage this software as per their needs.
With software-as-a-Service (SaaS), customers can access the software anytime, anywhere, from a web browser or a standard web integration.
Cloud computing delivers services such as data storage, security, networking, software applications, and business intelligence via the Internet on a subscription basis.
True
False
Which statement defines data science?
It helps perform analysis on data sets to generate insights.
It queries data to discover correlations, patterns, trends, and variations.
It includes the process of extraction, collation, quality evaluation, and mathematical modeling of both structured and unstructured data.
It helps analyze data to understand past events and predict probabilities.
The first step businesses can take to create a good customer experience is to create a customer _________.
profile
invoice
contract
complaint
Artificial intelligence (AI) refers to technologies that copy human intelligence to perform tasks.
True
False
SAP has designed a set of guiding principles to steer the development and deployment of its artificial intelligence (AI) software. Which statement represents one of these principles?
Data is anonymized, and its usage is kept confidential.
SAP communicates the use of customer and anonymized user data in their AI software.
The capabilities and limitations of the system are per the technical design of the system.
The control of AI systems is only provided to a few designated SAP employees.
Information security deals with risk management, cybersecurity, and data resiliency.
True
False
Which statement is true of cybersecurity?
Cybersecurity deals with the practice of shielding critical systems from digital attacks.
Cybersecurity deals with securing data by storing it across multiple geographic locations.
Cybersecurity deals with backing up and mirroring strategies.
Cybersecurity deals with the risks associated with lost and stolen data.
________ is not just about achieving operational efficiency but a fundamental rethinking of customer experience, business models, and operations.
Business process transformation
Business model transformation
Organizational and cultural transformation
Digital transformation
What step can a company take to consider its preparedness for digital transformation?
A) Setting clear goals
B) Breaking goals into tactical goals
Evaluating if key executives share a common vision
Examples of ________ include expected user volume, capacity projections, storage availability, and customer data.
Business requirements
Primary research
Secondary research
Metrics
What change would be most beneficial for a company in the first stage of business maturity?
Undertaking complex changes to respond to new technology
Getting structure and data management in place
Using data in decision-making
Becoming more flexible
________ affects supply chains, workflows, levels of automation, and the capture, storage, and analysis of data.
Technical transformation
Business model transformation
Organizational and cultural transformation
Business process transformation
Machine learning is helping to eliminate bias and ensure that businesses are champions for diversity and inclusion. This is an impact of _________
Organizational and cultural transformation
Business technology transformation
Business process transformation
Business model transformation
What early step can a company take in its digital transformation journey?
Auditing existing systems and assets
Digitizing all operations
Purchasing smart technologies
Starting the transformation journey immediately
What is a primary research source business analysts can use to define business requirements?
White papers
Internal strategy presentations
Analyst reports
Subject matter experts
Which statement describes the start-up stage?
The company finds that not having processes and documentation is disadvantageous at this stage.
Decision-making is ad hoc and reactive.
The company begins using key performance indicators (KPIs).
The company achieves notable market position.
Which statement describes the digital transformation readiness of a mature organization?
The tools become more complex to manage information flows, access privileges, and implement data security.
The organization is immature in its use of technology.
The organization is flexible because command structures are not yet rigidly defined.
Organizational structures can be adjusted easily with less resistance.
In addition to business model transformation and organizational and cultural transformation, what other elemental transformation is impacted by digital transformation?
Business process transformation
Security network transformation
Which digital transformation element would you expect to find customers, products and services, revenue, locations, and assets?
Business model transformation
Organizational transformation
Business process transformation
Cultural transformation
The four key elements to consider during goal setting and process alignment when preparing to improve digital readiness include first setting clear goals, second considering organizational preparedness, followed third by monitoring progress toward their goals, and fourth – businesses must consider people’s preparedness and skills.
True
False
Businesses must set clear goals, and each of the goals must be broken down into tactical goals.
True
False
Bonpoc: Like building blocks, smart technologies are designed to evolve, scale, and integrate, so businesses need to prioritize which processes to transform initially.
True
False
Bonpoc: Business requirements should be tangible, _______, and objectively verifiable.
specific
vague
optional
subjective
Bonpoc: An organization that wants to meet strategic goals (increased customer satisfaction, for example) will need to meet some business _______ (perhaps the inclusion of customer surveys with purchases).
requirements
expenses
locations
products
Bonpoc: What are business requirements linked to and used to achieve?
Transformation
Goals
What three key elements should an organization consider when determining its readiness for change?
Historical significance, business standing, and process structure
Organizational age, staff buy-in, and administrative preparedness
Productivity, profitability, and performance
Strategic, operational, and cultural maturity levels
The company begins using key _____ indicators, or KPIs, as a tool to focus on decision-making and operations.
performance
profit
process
priority
In system architecture, what is the central core?
Software
Hardware
Enterprise resource planning (ERP)
A ______ data model is like the big-picture model that represents the overall structure and content but not the detail of the data plan.
conceptual
physical
logical
relational
Which statement is true regarding an operating platform?
It has a set of instructions that a computer uses to perform specific actions.
It makes a system’s hardware accessible to an application.
An application can also be a platform if it is a base for other programs.
______ data includes the people, places, and things associated with an organizational business.
Master
Transactional
Persistent
Which statement is true regarding elastic computing?
It can scale vertically and horizontally.
It requires planning for peak usage.
It requires companies to pay for overprovisioning of capacity.
Which statement regarding a representational state transfer (REST) application programming interface (API) is correct?
It is used to store structured data.
It imposes a strict framework on developers.
It conforms to standard protocols.
For a human-centered approach, your approach must consider ___________.
Everyone your solution touches
The latest technologies
Your assumptions around what your customers need
Which statement is true for cloud-native applications?
They are built as one piece of software.
They are built as microservices.
The rollout of new features disrupts the entire software.
The _______ layer on the secure operations map focuses on the non-SAP technical infrastructure on which SAP solutions run.
Application
Process
Environment
A(n) ______ attack involves flooding a server or network with traffic.
Zero-day
Denial-of-service
Advanced persistent
A system’s architecture is a conceptual model that specifies a system’s structure and behavior.
True
False
A conceptual data model is the technical design of system architecture.
True
False
Multi-clouds are a mix of more than one cloud service from more than one vendor.
True
False
A data set is an organized collection of structured data.
True
False
Elastic computing is the ability to quickly increase or decrease computing capacity to meet changing demands.
True
False
Which statement is true of application programming interfaces (APIs)?
An API set of practices that allow developers to change code more frequently and reliably.
APIs are used to store structured data.
An API is a development framework.
An API functions like a messenger.
Programming for computer hardware and architecture is written using low-level language.
True
False
Which statement defines empathy mapping?
Empathy mapping involves running workshops with different user types to hear directly about their experiences.
Empathy mapping involves capturing detailed customer experience data through enterprise customer-experience management solutions.
Empathy mapping concerns itself with designing experiences by anticipating customer needs.
In ________ applications, each component is designed as an independent service known as a microservice.
cloud-native
Password management
Cybersecurity
Risk management
In SAP solutions, the application layer comprises protective measures regarding user access, privilege levels, and proper application design.
True
False
Through what means do businesses obtain cloud software services?
Application
Subscription
Download
Integration
SAP connectors allow SAP components to do which of the following with other SAP systems?
Communicate
Restrict access to resources
Monitor only internal processes
Disable external integrations
How many code bases do hybrid apps need to run on multiple platforms?
One
None
Two
Multiple
Which of the SAP cloud platforms makes deploying applications and extensions easy?
SAP HANA HDI
Industry Cloud
Intelligent Enterprise
SAP Business Technology Platform
What does SAP HANA Deployment Infrastructure (HDI) containerize for handling during development and operation?
Integrations
Artifacts
Servers
Extensions
Where do users access the public cloud?
Integration
Internet
What terminology is paired with software, platform, and infrastructure to indicate they are cloud-based?
Native
Cloud
As a service
As you go
What is the core of SAP’s cloud architecture and its services to customers?
Intelligent Enterprise
Industry Cloud
Intelligent Suite of Applications
Business Technology Platform
The SAP HANA Cloud is the cloud-based foundation for which SAP Platform?
Intelligent Enterprise
Business Technology Platform
What is the SAP HANA Cloud that allows organizations to create, run, and extend new or existing applications?
Hardware
Database
Processor
Software
Hybrid applications combine elements of native applications, which are built for a specific platform, and web applications.
True
False
Why do hybrid applications reduce programming time for developers?
Code only needs to be written once.
Code is written in the cloud.
No code is needed.
Code is written on their local server.
isolation/containerization, both during the development and operation of these applications.
True
False
With the progression to the cloud, HDI provides a service that enables users to deploy database development artifacts to servers.
True
False
SAP HANA Deployment Infrastructure (HDI) allows multiple versions of the same application to be deployed into the same SAP HANA database.
True
False
The pay-as-you-go model makes everything affordable.
True
False
With software as a service, or SaaS, the software is hosted on a _____ server.
remote
Password management
Cybersecurity
In a private cloud model, the vendor owns, manages, provisions, and maintains the infrastructure.
True
False
SAP HANA Cloud is the cloud-based data foundation for the Business Technology Platform.
True
False
SAP HANA Cloud is a fully managed, in-memory, cloud database as a service (DBaaS) that allows organizations to create, run, and extend new and existing network servers.
True
False
Business model, business process, and organizational and _______ transformation are the key facets of digital transformation.
cultural
Password management
Cybersecurity
With __________, customers can access the software anytime, anywhere, from a web browser or standard web integration.
SaaS
Password management
Cybersecurity
Risk management
Cloud computing delivers services such as data storage, security, networking, software applications, and business intelligence via the Internet on a subscription basis.
True
False
The first step businesses can take to create a good customer experience is to create a persona of the customer.
True
False
Which statement represents one of these principles?
The capabilities and limitations of the system are per the technical design of the system.
Data is anonymized, and its usage is kept confidential.
The control of AI systems is only provided to a few designated SAP employees.
SAP communicates the use of customer and anonymized user data in their AI software.
When evaluating a company’s transformation, you need to consider these three elements: business ______ transformation, business model transformation, and organizational and cultural transformation.
process
strategy
finance
technology
Businesses must set clear goals, and each of the goals must be broken down into tactical goals.
True
False
What would be considered an initial priority when setting priorities for digital transformation?
Do we have funding?
Are our employees skilled enough?
Will we need to shut down?
Which processes to transform initially?
What are business requirements linked to and used to achieve?
Transformation
Key performance indicators
Improved processes
Goals
The company begins using key performance indicators, or KPIs, as a tool to focus on decision-making and operations.
True
False
11. Which statement defines system architecture?
A system’s architecture is a conceptual model that specifies a system’s structure and behavior.
System architecture is the process of coding a software application.
System architecture refers to the marketing strategy of a company.
System architecture is the financial plan for a project.
A physical data model is the ________ design of system architecture.
technical
logical
conceptual
abstract
13. __________ may include public and private clouds from different vendors with data stored in multiple locations.
multi-clouds
single-cloud
private-cloud
hybrid-cloud
14. A data set is an organized collection of structured data.
True
False
What is elastic computing?
Elastic computing refers to adapting core business processes to meet changing business goals.
Elastic computing is the ability to quickly increase or decrease computing capacity to meet changing demands.
Elastic computing refers to the software suite that allows organizations to perform advanced data analytics.
Elastic computing delivers data storage, security, and networking services via the Internet.
Which statement is true of application programming interfaces (APIs)?
An API functions like a messenger.
An API a set of practices that allow developers to change code more frequently and reliably.
APIs are used to store structured data.
An API is a development framework.
Programming for computer hardware and architecture is written using low-level language.
True
False
Which statement defines empathy mapping?
Empathy mapping involves running workshops with different user types to hear directly about their experiences.
Empathy mapping involves capturing detailed customer experience data through enterprise customer-experience management solutions.
Empathy mapping concerns itself with designing experiences by anticipating customer needs.
In cloud-native applications, each component is designed as an independent service. These independent services are called service meshes.
True
False
In SAP solutions, the __________ layer comprises protective measures regarding user access, privilege levels, and proper application design.
Environment
System
Process
Application
. With the progression to the cloud, HDI provides a service that enables users to deploy database development artifacts to servers.
True
False
The pay-as-you-go model makes everything ________.
affordable
Password
Cybersecurity
management
With software as a service, or SaaS, the software is hosted on a remote server.
True
False
Which cloud environment is controlled (managed and maintained) by the vendor rather than the customer?
Public
Private
Network
Network
What is the name of the cloud-based data foundation for the Business Technology Platform?
SAP Analytics Cloud
SAP Ecosystem
SAP
SAP HANA Cloud
