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WorksheetsModule 6: Support
Total questions: 25
Worksheet time: 8mins
Who is responsible for determining and providing the resources required for the energy management system?
External auditors
Top management only
The organisation
Energy suppliers
Which of the following is NOT listed as a possible type of resource required for the energy management system?
Human resources
Infrastructure
Financial resources
Marketing resources
Resources must be provided in a timely manner taking into account:
Only current operational needs
Only future organisational plans
Current and future requirements
Financial year limitations
Why is competence important in an energy management system?
To reduce training costs
To ensure tasks related to energy management are carried out properly
To meet customer satisfaction requirements
To eliminate the need for documentation
Which activity requires individuals to be competent according to the material?
Marketing campaigns
Managing Significant Energy Uses (SEUs)
Payroll processing
Customer complaint handling
What are the two required elements for assuring competence?
Training records and certificates
Education and experience
Setting competence criteria and assessing current competence
Hiring new employees and contractors
Competence criteria must be related to:
Job titles and seniority
Years of service
Knowledge and skills needed to fulfil the role accurately
Performance appraisals
How can required competence be acquired?
Through experience only
Through training, education, or experience
Only through external certification
Through audits
Which action is required if individuals are not competent?
Replace them immediately
Ignore the gap
Take actions to obtain the required competence and assess effectiveness
Reduce their responsibilities permanently
What must be kept as evidence of competence?
Personal opinions
Verbal confirmation
Appropriate documented information
Informal notes
Which of the following is an applicable action to obtain competence?
Outsourcing all activities
Mentoring or training existing employees
Reducing system scope
Eliminating energy objectives
Awareness activities aim to ensure individuals understand:
Financial budgets
Marketing strategies
Major energy management system issues
Audit schedules only
Which of the following is an awareness-raising activity?
External certification audits
Posters and notice boards
Equipment replacement
Energy purchasing
Why must awareness-raising activities be carried out regularly?
Awareness is permanent once achieved
Individuals may forget training content over time
To meet financial requirements
To reduce documentation
Individuals working under the organisation’s control must be aware of:
Competitor energy performance
The organisation’s energy policy
External audit findings only
Financial investment plans
What must the organisation establish regarding communication?
One single communication method
Processes for internal and external communication
Only external communication channels
Communication only during audits
Which information may be communicated as part of the energy management system?
Employee salaries
Energy performance (historical, current, and forecast)
Marketing forecasts
Legal disputes
What is required for outgoing communications?
Approval by external auditors
A process allowing feedback and suggestions
Only top management involvement
Confidential handling only
Which element must be defined when establishing communication processes?
Company branding
Who communicates, what, when, and how
Financial budgets
Audit schedules
Why must documented information be balanced?
To meet certification costs
Under-documentation and over-documentation both reduce effectiveness
To reduce employee involvement
To avoid audits
What influences the extent of documented information required?
Company profit
Size, complexity, and competence of persons
Energy prices
Certification body preferences
Which requirement applies when creating and updating documented information?
Documents must be informal
Documents must be approved before release
Documents must be handwritten
Documents must be confidential
What is the purpose of controlling documented information?
To restrict access completely
To ensure availability, protection, and proper use
To eliminate outdated documents
To increase paperwork
Which activity is part of controlling documented information?
Marketing approval
Version control of documents
Equipment calibration
Energy procurement
What does “access” to documented information imply?
Everyone can change documents
No one can view documents
Permission to view and/or change documents as authorised
External-only access
