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WorksheetsEffective communication
Total questions: 20
Worksheet time: 10mins
Using body language is ______________ communication.
verbal
non verbal
All of the following are good reasons to provide feedback except to _______.
let the sender know you received the message
ask question
correct the speaker
give information if needed
Description of communication skills
the ability to convey or share ideas and feelings effectively.
things that stop you being able to communicate effectively with other people
the ability to convey information professionallyin a short document
reports, letters, emails, social networking
This type of conflict uses differences of opinion to discover best ideas.
Constructive conflict
External conflict
Internal conflict
Destructive conflict
Which of the following is not a barrier to communication?
Language
Noise
Distraction
Body Language
All of the following are examples of effective communication skills except.
Calm voice
Eye contact
Arms crossed
Open body posture
What is a way to identify when someone is interested in a topic you are talking about?
They are looking at their watch
They ask questions for more information
They change the subject
They yawn
Which of the following is an example of active listening?
Good eye contact.
Listener has encouraging facial expressions.
Listener shows interest in person.
All of the above.
Being a leader allows an individual to positively impact their community.
TRUE
FALSE
Effective leaders are individuals with a vision, and they can effectively communicate vision to others, both inside and outside of the organization.
TRUE
FALSE
An important part of communicating is
talking over others
always knowing what to say next
talking as much as you can
listening to others
The process of converting the message into communication symbols is known as
Decoding
Encoding
Media
Noise
Communication is always a ___ way process.
ONE
TWO
THREE
FOUR
Expressing myself in a clear manner with a clear message is the same as
speaking aggressively
effectively communicating
communication verbally
simply being nonverbal
_______________ occurs when the receiver receives the message, understands the message and responds to the message.
Compromise
Conflict
Anger
Effective communication
Communication involves __________________.
a speaker or writer
a listener or writer
all of the above
What is the role of the receiver when communicating?
To start the communication process
To receive the message and then decode it
To give signs and symbols to others
To be the primary person communicating
The listener in the communication process should always check for understanding by asking questions or repeating what was heard.
TRUE
FALSE
List of barriers to communication
Language, distraction, noise, lack of concentration
Knowledge of CSS, HTML, Java, Design and Layout skills
Meetings, telephone, group discussion
Which step is not important when effectively listening?
Face the speaker who is talking
Giving feedback to the speaker
Take notes while listening
Understanding the speaker
