WorksheetsCPR, Insurance, Billing & Communication pp. 18-21
Total questions: 29
Worksheet time: 15mins
Using an Automated External Defibrillator (AED): Where should AED pads be placed on adults and children?
On the upper right chest and lower left side
On the back
On the legs
On the forehead
Using an Automated External Defibrillator (AED): Where should AED pads be placed on infants if pads risk touching?
One pad on the chest and the other on the back
Both pads on the chest
Both pads on the back
One pad on each leg
Recognizing Cardiac Arrest and When to Start CPR: What is the maximum time you should wait before starting CPR if there is no pulse?
5 seconds
10 seconds
20 seconds
30 seconds
List two safety steps to follow before starting CPR.
Ensure the area is safe. Protect yourself with PPE.
Start CPR immediately without checking surroundings.
Call for help after starting CPR.
Ignore personal safety and focus only on the victim.
What position should a patient be placed in if they regain consciousness?
In the recovery position (on their side)
Lying flat on their back
Sitting upright in a chair
Standing up immediately
When emergency responders arrive, what information should you be prepared to provide? List at least two items.
The time CPR was started, observed symptoms and changes in condition, the number of CPR cycles performed, when and how many shocks were delivered with the AED, any known medical history.
The names of all witnesses present and their contact information.
The brand of clothing the patient is wearing and the color of their shoes.
The make and model of the ambulance that arrives and the license plate number.
Employer-sponsored plans are often partially paid by the employer, making them more affordable for employees.
True
False
What is Medicaid?
A) A private insurance program for high-income families
B) A joint federal and state program that helps low-income individuals and families
C) An insurance only for children
D) A program only for physical therapy
Workers’ compensation provides insurance for employees who are ______ or become ill due to their job.
injured
promoted
transferred
retired
Which of the following is required for physical therapy coverage under workers’ compensation?
The injury must be unrelated to work
Physical therapy must be authorized and related to the work injury
Only lost wages are covered
No authorization is needed
What is the main difference between HMO and PPO managed care models?
HMOs have higher premiums than PPOs
PPOs require referrals to see specialists
HMOs require patients to select a Primary Care Provider (PCP) who coordinates all care, while PPOs offer more flexibility and do not require referrals to see specialists
PPOs limit provider choices
Physical therapy aides should initiate treatment without verifying that proper authorizations and referrals are in place.
True
False
A ______ is a written order from a PCP or specialist, often required by HMOs and some private plans.
Referral
Claim
Premium
Deductible
What is a copayment (copay)?
A fixed fee paid at each therapy session
The annual amount a patient must pay out-of-pocket before insurance begins to cover costs
A percentage paid after meeting the deductible
A limit on the number of physical therapy visits
Which of the following is NOT a common payer for physical therapy services?
Medicare
Medicaid
Private insurers
Auto insurance
Each claim for physical therapy services must precisely match the documentation in the patient’s record and use the correct codes.
True
False
What does the CPT code 97110 describe?
Manual Therapy
Therapeutic Exercise
Low Back Pain
Sprain of ACL
Which code type is used to document why the service was provided?
CPT
ICD-10
The ICD-10 code M54.5 is used to document _________
Low Back Pain
Migraine
Hypertension
Diabetes Mellitus
CPT codes are used to document what was done in therapy.
True
False
List two key elements that must be included in proper documentation for billing and reimbursement in physical therapy.
Date of service, Treating provider
Patient's favorite color, Clinic's logo
Weather on the day of treatment, Therapist's lunch choice
Type of flooring in clinic, Number of windows
What is the first step in the denial management process for resubmitting claims?
Correcting any errors
Resubmitting or appealing the claim
Identifying the reason for denial
Tracking the status of the resubmitted claim
Physical therapy aides may assist with gathering relevant records or updating patient charts to support appeals or resubmission efforts.
True
False
Fill in the blank: Good communication between therapists, aides, billing specialists, and front desk staff ensures that all required ________ is shared for successful billing.
information
medication
equipment
transportation
According to the PTTC Study Guide, which of the following is NOT a step to ensure proper telephone etiquette?
A) Answer the telephone promptly and kindly.
B) Never allow an angry or aggressive caller to upset you; remain calm and composed.
C) Speak clearly and concisely.
D) Hang up without asking permission.
According to the PTTC Study Guide, what is the study of nonverbal communication called?
Kinesics
Phonology
Syntax
Semantics
Which of the following is a good practice for email communication according to the PTTC Study Guide?
Use all capital letters in your emails
Threaten or intimidate the recipient
Use polite language such as 'please' and 'thank you'
Send emails without checking the recipient
What is the purpose of paraphrasing when listening to a patient, as described in the PTTC Study Guide?
To restate the speaker’s message in one’s own words and confirm understanding.
To interrupt the speaker and provide advice immediately.
To memorize the speaker’s exact words for later repetition.
To change the topic to something more comfortable.
List two essential sections that should be included in a professional resume for entry-level physical therapy technician positions, according to the PTTC Study Guide.
Contact Information and Brief Objective or Summary Statement.
References and Hobbies.
Salary Expectations and Personal Blog Links.
Favorite Sports Teams and Social Media Handles.
