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WorksheetsQuestions: Policies
Total questions: 18
Worksheet time: 9mins
Select the IT policy area that best addresses the following statement: "How do we ensure our technology investments are directly supporting the new market expansion goals for the next three years?"
IT Strategy & Planning
IT Governance Framework
Service Management & Operations
Sourcing & Stakeholder Engagement
Select the IT policy area that best addresses the following statement: "We keep implementing similar solutions in different departments, leading to unnecessary costs and integration headaches."
Enterprise Architecture & Technology Standards
Project & Delivery Management
Service Management & Operations
Availability, Capacity & Continuity
Select the IT policy area that best addresses the following statement: "The project to launch the new customer portal is significantly over budget and the go-live date has been delayed twice."
Project & Delivery Management
Change & Release Governance
IT Strategy & Planning
Performance, SLA & Risk Oversight
Select the IT policy area that best addresses the following statement: "Who needs to approve the request to upgrade the database software in the production environment this weekend?"
Change & Release Governance
Service Management & Operations
IT Governance Framework
Sourcing & Stakeholder Engagement
Select the IT policy area that best addresses the following statement: "The finance system was down for four hours yesterday, preventing the team from closing the monthly books."
Service Management & Operations
Availability, Capacity & Continuity
Performance, SLA & Risk Oversight
Project & Delivery Management
Select the IT policy area that best addresses the following statement: "Our vendor's contract is up for renewal, but we have no data on whether they are meeting their promised response times."
Performance, SLA & Risk Oversight
Sourcing & Stakeholder Engagement
IT Governance Framework
Change & Release Governance
Select the IT policy area that best addresses the following statement: "A developer deployed a quick fix directly to the live website, which then caused a failure in the payment gateway."
Change & Release Governance
Service Management & Operations
Project & Delivery Management
IT Strategy & Planning
Select the IT policy area that best addresses the following statement: "The business is complaining that the new application is too slow whenever more than 50 users are logged in at once."
Availability, Capacity & Continuity
Performance, SLA & Risk Oversight
Service Management & Operations
Enterprise Architecture & Technology Standards
Select the IT policy area that best addresses the following statement: "Should we build the new analytics capability in-house, or procure it as a cloud service from a specialist provider?"
Sourcing & Stakeholder Engagement
IT Strategy & Planning
IT Governance Framework
Enterprise Architecture & Technology Standards
Select the IT policy area that best addresses the following statement: "There is no formal process for deciding which IT projects get funding each year; it often depends on who shouts the loudest."
IT Governance Framework
IT Strategy & Planning
Project & Delivery Management
Sourcing & Stakeholder Engagement
Select the IT policy area that best addresses the following statement: "The marketing team just bought a software subscription without consulting IT, and now they need help connecting it to our CRM."
Sourcing & Stakeholder Engagement
Enterprise Architecture & Technology Standards
IT Governance Framework
Service Management & Operations
Select the IT policy area that best addresses the following statement: "We have three different tools for video conferencing, which increases support costs and creates confusion for users."
Enterprise Architecture & Technology Standards
Service Management & Operations
Availability, Capacity & Continuity
Project & Delivery Management
Select the IT policy area that best addresses the following statement: "We don't have a clear picture of all the IT projects currently underway or their combined resource needs."
Project & Delivery Management
IT Governance Framework
IT Strategy & Planning
Performance, SLA & Risk Oversight
Select the IT policy area that best addresses the following statement: "Is resetting a user's password considered a standard procedure, or does it need a formal change request?"
Change & Release Governance
Service Management & Operations
IT Governance Framework
Project & Delivery Management
Select the IT policy area that best addresses the following statement: "If our primary data center floods, how long can the business operate without the order management system?"
Availability, Capacity & Continuity
Performance, SLA & Risk Oversight
Service Management & Operations
IT Strategy & Planning
Select the IT policy area that best addresses the following statement: "Departments are signing up for cloud services using corporate credit cards, creating potential security and compliance risks."
Sourcing & Stakeholder Engagement
Performance, SLA & Risk Oversight
IT Governance Framework
Enterprise Architecture & Technology Standards
Select the IT policy area that best addresses the following statement: "There is confusion about whether IT is responsible for the performance of the application itself or just the infrastructure it runs on."
Performance, SLA & Risk Oversight
Service Management & Operations
Availability, Capacity & Continuity
IT Governance Framework
Select the IT policy area that best addresses the following statement: "We lack a standard set of approved technologies, so project teams choose whatever they are most familiar with."
Enterprise Architecture & Technology Standards
IT Strategy & Planning
Project & Delivery Management
Change & Release Governance
