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Questions: Policies

Total questions: 18

Worksheet time: 9mins

Name
Class
Date
1.

Select the IT policy area that best addresses the following statement: "How do we ensure our technology investments are directly supporting the new market expansion goals for the next three years?"

a)

IT Strategy & Planning

b)

IT Governance Framework

c)

Service Management & Operations

d)

Sourcing & Stakeholder Engagement

2.

Select the IT policy area that best addresses the following statement: "We keep implementing similar solutions in different departments, leading to unnecessary costs and integration headaches."

a)

Enterprise Architecture & Technology Standards

b)

Project & Delivery Management

c)

Service Management & Operations

d)

Availability, Capacity & Continuity

3.

Select the IT policy area that best addresses the following statement: "The project to launch the new customer portal is significantly over budget and the go-live date has been delayed twice."

a)

Project & Delivery Management

b)

Change & Release Governance

c)

IT Strategy & Planning

d)

Performance, SLA & Risk Oversight

4.

Select the IT policy area that best addresses the following statement: "Who needs to approve the request to upgrade the database software in the production environment this weekend?"

a)

Change & Release Governance

b)

Service Management & Operations

c)

IT Governance Framework

d)

Sourcing & Stakeholder Engagement

5.

Select the IT policy area that best addresses the following statement: "The finance system was down for four hours yesterday, preventing the team from closing the monthly books."

a)

Service Management & Operations

b)

Availability, Capacity & Continuity

c)

Performance, SLA & Risk Oversight

d)

Project & Delivery Management

6.

Select the IT policy area that best addresses the following statement: "Our vendor's contract is up for renewal, but we have no data on whether they are meeting their promised response times."

a)

Performance, SLA & Risk Oversight

b)

Sourcing & Stakeholder Engagement

c)

IT Governance Framework

d)

Change & Release Governance

7.

Select the IT policy area that best addresses the following statement: "A developer deployed a quick fix directly to the live website, which then caused a failure in the payment gateway."

a)

Change & Release Governance

b)

Service Management & Operations

c)

Project & Delivery Management

d)

IT Strategy & Planning

8.

Select the IT policy area that best addresses the following statement: "The business is complaining that the new application is too slow whenever more than 50 users are logged in at once."

a)

Availability, Capacity & Continuity

b)

Performance, SLA & Risk Oversight

c)

Service Management & Operations

d)

Enterprise Architecture & Technology Standards

9.

Select the IT policy area that best addresses the following statement: "Should we build the new analytics capability in-house, or procure it as a cloud service from a specialist provider?"

a)

Sourcing & Stakeholder Engagement

b)

IT Strategy & Planning

c)

IT Governance Framework

d)

Enterprise Architecture & Technology Standards

10.

Select the IT policy area that best addresses the following statement: "There is no formal process for deciding which IT projects get funding each year; it often depends on who shouts the loudest."

a)

IT Governance Framework

b)

IT Strategy & Planning

c)

Project & Delivery Management

d)

Sourcing & Stakeholder Engagement

11.

Select the IT policy area that best addresses the following statement: "The marketing team just bought a software subscription without consulting IT, and now they need help connecting it to our CRM."

a)

Sourcing & Stakeholder Engagement

b)

Enterprise Architecture & Technology Standards

c)

IT Governance Framework

d)

Service Management & Operations

12.

Select the IT policy area that best addresses the following statement: "We have three different tools for video conferencing, which increases support costs and creates confusion for users."

a)

Enterprise Architecture & Technology Standards

b)

Service Management & Operations

c)

Availability, Capacity & Continuity

d)

Project & Delivery Management

13.

Select the IT policy area that best addresses the following statement: "We don't have a clear picture of all the IT projects currently underway or their combined resource needs."

a)

Project & Delivery Management

b)

IT Governance Framework

c)

IT Strategy & Planning

d)

Performance, SLA & Risk Oversight

14.

Select the IT policy area that best addresses the following statement: "Is resetting a user's password considered a standard procedure, or does it need a formal change request?"

a)

Change & Release Governance

b)

Service Management & Operations

c)

IT Governance Framework

d)

Project & Delivery Management

15.

Select the IT policy area that best addresses the following statement: "If our primary data center floods, how long can the business operate without the order management system?"

a)

Availability, Capacity & Continuity

b)

Performance, SLA & Risk Oversight

c)

Service Management & Operations

d)

IT Strategy & Planning

16.

Select the IT policy area that best addresses the following statement: "Departments are signing up for cloud services using corporate credit cards, creating potential security and compliance risks."

a)

Sourcing & Stakeholder Engagement

b)

Performance, SLA & Risk Oversight

c)

IT Governance Framework

d)

Enterprise Architecture & Technology Standards

17.

Select the IT policy area that best addresses the following statement: "There is confusion about whether IT is responsible for the performance of the application itself or just the infrastructure it runs on."

a)

Performance, SLA & Risk Oversight

b)

Service Management & Operations

c)

Availability, Capacity & Continuity

d)

IT Governance Framework

18.

Select the IT policy area that best addresses the following statement: "We lack a standard set of approved technologies, so project teams choose whatever they are most familiar with."

a)

Enterprise Architecture & Technology Standards

b)

IT Strategy & Planning

c)

Project & Delivery Management

d)

Change & Release Governance