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WorksheetsTRACNGHIEM Process & Quality
Total questions: 64
Worksheet time: 32mins
Identify roadblocks, root causes, inefficiencies, and other opportunities for improving product quality and process performance.
Improve
Evaluate
Characterize
Predict
SCRUM is a methodology that falls under which category?
Agile
Waterfall
Traditional
Incremental
Which is the Domain of COBIT is concerned with “Actual delivery of required services, which range from traditional operational over security and continuity aspects to training”?
Planning and Organization
Monitoring and Evaluation
Acquisition and Implementation
Delivery and Support
Which of the following company proposed ETVX model?
IBM
Nokia
Apple
Oracle
Which role in SCRUM is responsible for prioritizing and managing the Product Backlog?
Scrum Master
Product Owner
Development Team
Stakeholders
Which of the following ISO standard gives the requirements for what the organization must do to manage processes affecting quality of its products and services?
ISO 9000
ISO 9004
ISO 8000
ISO 9001
What is the maximum duration of a Sprint in SCRUM?
1 week
2 weeks
1 month
6 weeks
When is the Sprint Review meeting typically held?
At the beginning of each Sprint
At the end of each Sprint
Daily
As needed
Who provides feedback on the product during the Sprint Review?
Scrum Master
Development Team
Product Owner
Stakeholders
What does ITIL stand for?
Information Technology Integrated Library
Information Technology Infrastructure Library
Information Technology International Library
Information Technology Infrastructure Learning
How many core components are there in the ITIL v4 service lifecycle?
3
4
5
6
Quality Planning, Error Proofing, Capability Evaluations, and Quality Education cum Training are part of which of the following costs?
Cost of Poor Quality
Appraisal Cost
Prevention Cost
None of these
Under DMAIC, what does “A” stand for?
Analytical
Analyze
Assure
Assume
In IDEF3 model, Unit is behavior is denoted by?
Circles
Arcs
Junction Box
Boxes
Which of the following is 4 steps of Deming’s Quality Improvement Cycle?
Goal-QuestionIndicator-Metric
ImplementMeasure-AssessChange
Plan-Do Check-Act
Identify Collect Data Action-Control
Inspections and testing are what kinds of Quality Costs?
Appraisal
External Failure
Internal Failure
Prevention
Which of the following is not a core step of Six Sigma?
Define
Measure
Control
Analyse
Fill in the blank (…): The process mapping is a … diagram.
Data flow
Workflow
Circular
Audit
Which of the following is not included in prevention cost?
formal technical reviews
test equipment reviews
equipment calibration and maintenance
quality planning reviews
Select the option which is not an appraisal in Software Quality Assurance
quality planning
inter process inspection
maintenance
testing
There are 5 elements needed to change a process: Vision-Skills-Incentives-Resources-Action. What will happen if we are missing “Vision”?
Anxiety
Confusion
Slow change
Failure
There are 5 elements needed to change a process: Vision-Skills-Incentives-Resources-Action. What will happen if we are missing “Skills”?
Confusion
Failure
E Frustrate
Anxiety
According to the PDCA model, what will we do in step “Plan”?
Decide what we want to do.
Make the change happen, take some actions.
Verify that the actions created the results planned.
Do what is needed to make the plan successful.
According to the PDCA model, what will we do in step “Do”?
Verify that the actions created the results planned.
Do what is needed to make the plan successful.
Decide what want to do.
Make the change happen, take some actions.
Which is NOT correct about Cost of Quality?
Cost of quality includes Cost of poor quality and Cost of good quality.
Cost of quality do not include the iceberg cost
Cost of quality includes the cost of failing to do something right.
Cost of quality includes appraisal costs and prevention costs
Who are Stakeholders?
The term ‘stakeholder’ refers to the people or groups not affected by a software development project.
The term ‘stakeholder’ refers to the people or groups affected by a software development project.
The term ‘stakeholder’ refers to devices affected by a software development project.
None of the above.
Why are Requirements Important?
Because if you follow the requirements, the implementation of projects planned over
Because if you follow the requirements at the project delayed
Because if you follow the requirements, the project will make full functions over
All of the above.
The following technique is called elicitation techniques:
Prototyping
Interview
Questionnaire
All of the above.
Requirements development is:
A process of analyzing requirements.
A method of obtaining requirements;
A technique of gathering what the customer needs;
All of the above.
When requirements go wrong, what could happen from among the following?
The system may cost more than projected
The system may be delivered later than promised
The system will become unreliable and prone to errors
The system may not meet user requirements
All of the above.
Decide whether the following statements regarding Personas are true.
Personas should be based on real, empirically collected data.
Secondary Personas are examples of user groups for which the system should explicitly not be developed.
A Persona description should not contain any fictitious data.
Personas are used as the starting point for carrying out a contextual inquiry.
Requirement development process is:
Sequential process.
Iterative process
Skipping process;
None of the above.
Conducting the requirements analysis is critical to the success of a development project.
True
False
Depends upon the size of project
None of the above
Requirements validation is:
A technique to find requirements errors after design;
A method for testing requirements by software tools;
The process of testing requirements before coding.
A process to ensure requirements meet customer’s needs
Business Requirements Document (BRD) consists of:
Vision, Goals, Objectives, System Goals
Vision, User requirements, Objectives, System Goals
System Requirements, Goals, Objectives, System Goals
Vision, Goals, Objectives, Performance System
Model result about “What” questions are:
Business rules
Context diagram
State diagram
Use – case
Who are customers of the software product?
Who fund the project or acquire a product to satisfy their organization’s business objectives
Who interact directly or indirectly with the software product
Who write the requirements and communication them to the software developers
All of the above.
Where do Requirements come from?
Business Requirements – User Requirements – System Requirements
Project Requirements – User Requirements - Software Requirements
Business Requirements – Manager Requirements – System Requirements
Business Requirements – User Requirements – Quality Requirements
The line that marks the inside, outline of the system and that sets off the system from its environment, best defines
delineation mark
boundary
interface
scope
The strategy for eliciting information regarding the user's requirements is (are)
prototyping
asking questions
obtaining information from the present system
All of the above.
An elicitation technique was classified by one of your project colleagues on the basis of its characteristics as follows: The technique may be classified as a questioning technique with respect to the direction of activity, as an individual-orientated technique with respect to the activity partner, as an analytical technique with respect to the nature of the activity and as a neutral technique with respect to the frame of reference of the activity. To which of the following elicitation techniques does the given classification fit?
Questionnaire
Contextual Inquiry
Prototyping
Interview
Requirements problems can cause:
Project failure;
Programming language issues;
Functional test crash;
All of the above.
Why should Requirements Engineering?
reduce errors
know schedule
understand the needs of customers
All of the above.
How is brainstorming different from conducting surveys?
Usually involve a smaller group of participants
Gets a lot of opinions from many different people
covers the technology used for the development
All of the above.
Questionnaires can be used to ask questions that______.
determine user opinions
determine the stakeholders
define system functions
detail user procedures
What is requirements analysis?
A method of obtaining a precise formal specification from the informal and often not ambiguous requirements with customers.
Describe high level purposes and needs that the software product will satisfy.
The techniques of deciding which features are appropriate for the product based on stakeholders' needs.
All are correct.
Requirement’s validation is:
A technique to find requirements errors after design
A process to ensure requirements meet customer’s needs
A method for testing requirements by software tools
The process of testing requirements before coding
Which of the following is not included in SRS?
Performance
Functionality
Design solutions
External Interfaces
Which of the following is included in SRS?
Cost
Design Constraints
Staffing
Delivery Schedule
Which is one of the most important stakeholders from the following?
Entry level personnel
Middle level stakeholder
Managers
Users of the software
Quality Attributes Document consists of:
System Requirements, Goals, Objectives, System Goals
Vision, Goals, Objectives, Performance System
Performance System, User Requirements, System Goals
User Requirements, System Requirements, Performance System, Constraints
The line that marks the inside and outline of system and that sets off the system from its environment, best defines:
Delineation (phân cách) mark
Boundary
Interface
Scope
When Prototyping is most useful for requirements determination?
There is a tendency to avoid creating formal documentation
Multiple stakeholders are involved in the system
Tools and data are not readily available to rapidly build systems
User requirements are not well understood
Which prototype is a simulation of interface but contains no functionality?
Vertical prototype
Horizontal prototype
Analysis prototype
Hybrid prototype
What is the first step of the requirement phase?
Documenting Requirements
Identifying Stakeholders
Interviewing customers
All of the above.
What is the typically of Configuration Change Board (CCB)?
Stakeholders
Other affected groups (System, Hardware etc.)
Project Manager
All of the above
Project manager must balance requirements with:
A programming languages
Project costs and quality;
Hardware;
Programmers is skills and knowledge.
Use Case Diagrams have only 4 major elements: The ________________ that the system you are describing interacts with, the ________________ itself, the ________, or services, that the system knows how to perform, and the lines that represent ________________ between these elements.
Relationship, Actors, System, Use cases
Actors, Use cases, System, Relationship
Relationship, System, Actors, Use cases
Model result about How questions are:
Actor Table
Relationship model
Data flow diagram
Context diagram
Model result about Why questions are:
A. Business rules
B. Actor Table
C. Relationship model
D. Data flow diagram
Model result about When questions are:
Business rules
Relationship model
Use case diagram
State diagram
Model result about What questions is:
Business rules
Context diagram
State diagram
Use case diagram
A standardized language in which a system is broken down into a use case model is called______.
Artificial intelligence
A distributed system
the unified modeling language
Multiview
______ requirements are most often documented in graphical and textual models
Security
Functional
Technical
System
