Communication skills ______.

Which of the following statements is an accurate description of communication in the workplace today?

The combination of communication, logical reasoning, critical-thinking, teamwork, and management skills used to be referred to as soft skills, but now are being referred to instead as interpersonal skills or ______.

Strategic use of e-mail, internet, voice mail, and texting are important in developing your ______.

Major trends in today's dynamic world of work include increased emphasis on self-directed work groups and virtual teams, heightened global competition, innovative communication technologies, new work environments, and focus on ______.

Which one of the following statements about today's business environments is correct?

Which statement below is an accurate description of today’s workplace?

The term flattened management hierarchies refers to ______.

The ability to access data on remote servers with a computer or mobile device is called ______.

According to researchers, most people listen at what level of proficiency?

Which of the following statements is an accurate statement about listening?

Many of us are poor listeners because ______.

The lag time between the speed with which listeners process words per minute (450) and the speed at which speakers talk (about 125 to 175 words per minute) is called the ______.

Which of the following is a psychological barrier for listening?

Your boss is giving instructions for a new method of keeping expense accounts. However, you find it difficult to concentrate because you think the change is unnecessary. What type of barrier to effective listening are you experiencing?

Breanna must inform her workforce that the company will need to let go of a certain number of employees. Which word would be best for Breanna to use when delivering this news to the employees?

Which of the following is associated with active listening?

To show that you are actively listening during a job interview, you should ______.

Amelia has made a conscious effort to become an active listener. Therefore, she shuts down her computer, turns off her cell phone, and asks her assistant to hold all incoming calls when she conducts interviews. What technique is she using to improve listening?

Nonverbal communication includes ______.

Examples of nonverbal communication include facial expressions, eye contact, and ______.

Which of the following statements is an accurate description of nonverbal communication?

Most people think that the best predictor of a speaker's true feelings is their ______.

Which of the following statements about posture and gestures is accurate?

According to Edward T. Hall, in which spatial zone do most people converse with friends and family members?

According to Edward T. Hall, which spatial zone is the largest?

Which of the following tips should you follow to improve your nonverbal communication skills?

In addition to her attire and physical engagement during an interview, what other element of Laylah’s candidacy for the position embodies nonverbal communication?

Stephen’s manager notices that he slammed his desk drawer right after he said that he was happy to work late. To optimize communication, the manager should ______.

Every country has a unique culture or common heritage that ______.

The five dimensions of culture are: power distance, individualism, context, time orientation, and ______.

The most important cultural dimension is ______.

Which of the following is a common trait of a business communicator from a low-context culture?

Communicators from North America, Scandinavia, and Germany tend to be logical, analytical, and action oriented. They also depend little on the context of a situation to convey their meaning. These communicators represent what kind of culture?

Which of the following countries represents a high-context culture?

North Americans value straightforwardness and are suspicious of evasiveness. These traits identify the cultural dimension of ______.

Which of the following countries would likely view a business contract as a binding document?

Which one of the following statements accurately describes the effect of social media and communication technology on culture?

Which one of the following is an accurate statement about ethnocentrism?

An American businessperson who thinks that all Swiss are hardworking, efficient, and neat is demonstrating an example of _______.

Learning about beliefs and practices different from our own and appreciating them means displaying _______.

One of the best ways to increase tolerance when communicating with those from other cultures is to practice empathy, which refers to _______.

While conducting business with a customer from Italy, Zoe was careful to speak slowly and clearly, using short sentences and familiar words. However, she noticed that the customer had a glazed expression and did not understand her. Zoe should _______.

When speaking with someone for whom English is a second language, you should talk slowly, enunciate clearly, check frequently for comprehension, observe eye messages, listen without interrupting, and _______.

Which of the following is an example of an idiom, which can cause confusion for multicultural audiences?

Max is preparing a contract between his company and one in Mexico. What should he do when citing numbers in the contract?

The benefits of a diverse work environment include improved ability to respond to a diverse customer base, better decision making and problem solving, and _______.

Which of the following is key to improving workforce diversity?

Workers who communicate successfully with diverse audiences must make few assumptions, learn about their own and other cultures, and _______.

Because of today's communication technology, employees in today's workforce can expect to write fewer messages.

Recruiters often rank communication skills as the highest skill set sought by employers.

Only managers and business executives need strong communication skills.

Employees in today's workforce must be prepared to write using a variety of media.

Appreciating diversity is an example of a "soft" skill.

The COVID-19 pandemic has accelerated the shift to _______.

As a frontline employee, you can expect to have more managers in the workforce.

As an employee in today's digital workplace, you can expect to work more independently rather than collaboratively in groups.

Faking attention while others are speaking often increases listening skills.

Psychological barriers to listening include hearing disabilities, poor acoustics, and noisy surroundings.

Physical barriers to listening include only environmentally produced noises.

Trying to write down the majority of what a speaker is saying can improve your listening skills.

If you want to become a better listener, your first step is to stop talking.

To improve your listening ability, focus both on what is spoken and what is unspoken.

Brooke is listening to a difficult presentation on nanotechnology development. As a good listener, she should ask as many questions as possible during the presentation.

Establishing a receptive mindset refers to the listener's openness to learn something new.

When verbal and nonverbal messages conflict, listeners tend to believe the verbal message.

Most communication is nonverbal.

Understanding a message involves listening to only the spoken words.

Most Americans communicate with business associates at approximately 1½ feet.

The physical appearance of your business documents (such as resume and cover letter) transmit important nonverbal messages.

Zach's company does business globally. By associating with people from diverse cultures, Zach can widen his knowledge of intercultural messages and can increase his tolerance of differences.

Guilherme wants to make sure that his posture during his upcoming job interview affirms his interest in the position. To accomplish this, he should lean slightly forward, sit erectly, and maintain eye contact.

Our culture molds the way we think, behave, and communicate.

Communication style is the most important dimension of culture.

Individuals in high-context cultures prefer direct verbal interaction, value individualism, rely on logic, say "No" directly, and give authority to written information.

The United States is an example of a low-context culture.

Laura values individualism and personal responsibility in herself and coworkers. These values are typical of North American culture.

North Americans consider time a precious commodity and correlate it with productivity, efficiency, and money.

Individuals in Western cultures are more relaxed about social status and the appearance of power.

Emphasis on the importance of individual words, especially in contracts and negotiations, is a trait of lower-context cultures such as that of the United States.

The first step in learning intercultural skills is being aware of your own culture and how it contrasts with others.

Ethnocentrism can be found in all cultures.

Cross-cultural communication can be improved by practicing tolerance and ethnocentrism.

When communicating face-to-face with a person from another culture, you can always assume that the other person is understanding your ideas if he or she smiles.

For international trade it is a good idea to learn and use the metric system.

The U.S. workplace is expected to remain dominated by males and be Anglo-oriented.

Diversity has become a critical bottom-line business strategy in today's global economy.

Businesses that want to capitalize on cultural diversity need to train workers to think and act alike to reduce conflicts.

Lori will be traveling to Germany for a business meeting. Because she and her German counterparts work for the same company, she can rightfully assume that they are like-minded and have similar ideas about how to accomplish goals.

Juan Jose’s supervisor has noticed that Juan Jose works effectively in teams, has excellent presentation skills, and has strong initiative at resolving problems when they arise. These qualities that Juan Jose’s supervisor appreciates in Juan Jose as an employee are his ______.

The ability to store and manage applications and data in remote locations is known as ______.

Among the five most desirable attributes in job seekers—management, leadership, problem-solving skills, written and oral communication, and teamwork—which one ranked first?

During Maram’s interview, the interviewer was interested in learning more about Maram’s background and extended the interview an extra 15 minutes. This is an example of what type of non-verbal communication?

What are the key components of what constitutes culture, as shared by a society, region, or country?

According to a model developed by cultural anthropologist Edward T. Hall, context refers to the stimuli, environment, or ambience surrounding an event. When cultures are placed on a continuum from low to high in relation to context, the model becomes especially useful for helping to understand differences in ______.

The belief in the superiority of one's own culture, an attitude found naturally in all cultures, is known as ______.

What term describes the oversimplified perception of a behavior pattern or characteristic applied uncritically to entire groups?

Power distance refers to how people in different societies see and address differences in ______.

Tolerance means learning about those who are not like us and being receptive to new experiences. One of the best ways to develop this trait is to practice ______.