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WorksheetsPage 1
Total questions: 92
Worksheet time: 46mins
What is motivation?
The desire to do a job quickly and efficiently, driven by internal and external factors that stimulate people to meet a specific aim
A natural talent that allows people to perform well without incentives or goals
A temporary feeling that only occurs when people receive punishments
An organizational policy that forces employees to work longer hours
Which statement best describes intrinsic (internal) factors of motivation?
Motivation that comes from within an individual, leading to longer lasting motivation and better performance over time, including personal satisfaction or enjoyment
Motivation that comes from outside the individual and fades when rewards stop, such as grades, praise, recognition or avoiding punishment
Motivation that depends entirely on monetary bonuses and fines
Motivation that relies on instructions from supervisors rather than personal interest
Which option lists extrinsic (external) factors of motivation?
Grades, praise, recognition and avoiding punishment
Personal satisfaction, enjoyment and interest in the task
Curiosity, autonomy and mastery
Flexible hours, remote work and vacation time only
If employment does not provide the conditions for workers’ needs to be met, workers are likely to be what?
Very demotivated
Highly motivated
Indifferent to their work
Overpaid
Motivation theories attempt to explain what managers should focus on to achieve what outcome?
A highly motivated workforce
Hiring only highly skilled workers
Eliminating all extrinsic rewards
Increasing product prices
Which management thinker made the first serious attempt to analyse worker motivation?
Frederick Taylor
Elton Mayo
Max Weber
Henri Fayol
According to Taylor, workers should be closely supervised and no discussion or feedback should be taken. What type of communication did he emphasise?
One‑way communication
Two‑way communication
Horizontal communication
Open‑door communication
Which situation described in early manufacturing plants contributed to inefficiency?
Rarely any formal selection or appraisal system of employees
Comprehensive performance reviews and training programs
Strong employment security for most workers
High levels of two‑way communication between managers and workers
According to the notes, which action is suggested to improve employee motivation by recognition and feedback?
Give employees more responsibility for their work quality
Provide recognition and feedback through two-way communication
Offer career progression and training opportunities
Design challenging and more meaningful work
Which hygiene factor is listed as part of maintaining workplace hygiene?
Provide a safe, pleasant working environment
Design challenging and more meaningful work
Offer career progression and training
Give employees more responsibility
Which statement is presented as a strength or benefit of Herzberg’s Theory?
It assumes all employees are motivated in the same way
It focuses managers on internal motivators, not just salary
It is easy to implement in repetitive jobs
It discourages job redesign
Which limitation or criticism of Herzberg’s Theory is highlighted?
Helps managers design meaningful jobs
Provides a framework for Human Resource policies
Hard to implement in repetitive jobs such as assembly line work
Encourages long-term motivation through personal growth
What core idea is attributed to David McClelland’s Motivational Needs Theory?
Motivation is solely determined by salary and job security
Individuals have three key motivational drivers, with one usually dominant depending on the person and situation
Managers should avoid identifying dominant needs
The theory originated in the early 2000s
Which trait is associated with Achievement Motivation (nAch)?
Desires to influence and control others
Needs to be liked, popular and held in high regard
Seeks realistic and challenging goals and job advancement
Seeks approval and harmony
Which trait is associated with Authority/Power Motivation (nPow)?
Likes to take responsibility for challenging goals
Needs friendly relationships and works well in teams
Desires to influence and control others
Seeks feedback regarding progress and achievements
Which trait is associated with Affiliation Motivation (nAff)?
Desires to lead and persuade
Needs to be liked, popular and held in high regard
Seeks realistic and challenging goals
Desires personal status and prestige
Which managerial action aligns with supporting Achievement Motivation in today’s business?
Avoid setting challenging goals to reduce stress
Provide regular feedback regarding progress and achievement
Discourage rewards for results
Limit opportunities for advancement
Which managerial action aligns with supporting Affiliation Motivation in today’s business?
Encourage collaboration and assign work to team roles
Promote excessive competition between colleagues
Isolate employees to improve focus
Limit relationship-building opportunities
Which managerial action aligns with supporting Authority Motivation in today’s business?
Offer leadership roles and let them influence decisions
Avoid recognising their authority to prevent hierarchy
Restrict opportunities to lead teams
Focus exclusively on individual tasks with no impact
Which statement reflects a strength or benefit of McClelland’s Theory?
It recognises individual differences
It prescribes the same job design for all employees
It discourages identifying dominant needs
It is only useful for payroll management
Which listed action aims to improve the relationship between workers and management as part of maintaining hygiene factors?
Provide a very clear company policies
Ensure fair pay to the workers
Improve the relationship between workers and management
Design challenging and more meaningful work
Which note describes a characteristic often observed among successful business people and entrepreneurs in relation to achievement motivation?
Prefers harmony over responsibility
Result-driven attitude is almost always a common characteristic
Avoids feedback to reduce pressure
Prioritises social approval over goal attainment
Based on the "McClelland and others" table of theories, which theory focuses on learned needs and lists achievement, affiliation, and power as its motivation source?
Maslow
Herzberg
McClelland
Mayo
Taylor
According to the "McClelland and others" table, which theory is associated with satisfying progressing needs?
Maslow: Hierarchy of needs
Herzberg: Two-factor theory
McClelland: Learned needs
Taylor: Scientific management
From the "McClelland and others" table, which focus and motivation source pair is linked to Mayo?
Human relations; Belonging, attention, social needs
Scientific management; Money and productivity
Hierarchy of needs; Satisfying progressing needs
Two-factor theory; Intrinsic motivators & hygiene factors
According to the section "TIME BASED WAGE RATE," which is listed as an advantage?
It offers some security over pay levels
Quality might fall
There is no security over the level pay
Workers may become stressed and unwell by trying to earn more
In the "ADVANTAGES AND DISADVANTAGES OF TIME BASES WAGE RATE" table, which is a disadvantage of time-based wages?
There is no incentive to increase output as payment is not directly linked to output
It motivates workers to increase output
Offers the security to the employee
Different salary levels for different grades of workers
According to the time-based wage rate table, in which situation is this payment method often used?
The output of non-managerial jobs is not easy to measure
The output of each worker is easy to identify and measure
There is a need to keep unit costs as low as possible
Status and security of income are important motivators in managerial and non-manual jobs
In the "PIECE RATE" section, which statement is listed as an advantage?
It motivates workers to increase output
Quality might fall
Individual worker output can not be calculated
There is no security over the level pay
Which is listed as a disadvantage of the piece rate in the table?
Quality might fall
Offers some security over pay levels
Suitable for jobs where output is not measurable
Fixed for one year, so labour costs are easier to forecast
According to the piece rate table, in which situation is piece rate often used?
The output of each worker is easy to identify and measure
The output of non-managerial jobs is not easy to measure
Status and security of income are important motivators in managerial and non-manual jobs
Overtime pay for extra hours are not expected
In the "SALARY" section, which is listed as an advantage?
Offers the security to the employee
Can lead to complacency as income is not related to effort
May lead to low achievement/ motivation if there is no regular appraisal
Overtime pay for extra hours are not expected
Which statement is listed as a disadvantage of salary?
Can lead to complacency as income is not related to effort
Offers some security over pay levels
It is easy to calculate the labour per cost unit
Quality might fall
According to the salary table, which situation is given as an example where salary is often used?
Status and security of income are important motivators in managerial and non-manual jobs
The output of each worker is easy to identify and measure
There is a need to keep unit costs as low as possible
Quality is more important than quality
From the salary advantages listed, which statement relates to planning labour costs?
Fixed for one year, so labour costs are easier to forecast
It motivates workers to increase output
There is no incentive to increase output
Individual worker output can not be calculated
Commission payment is described as a payment to a salesperson for each sale made and may reduce income security while encouraging sales. Which statement best captures this description?
A fixed monthly wage regardless of sales made
A payment per sale that is an effective financial incentive to sell more but may put pressure on customers
According to the worksheet, which is listed as an advantage of commission payment?
Creates an incentive to increase sales
Ensures equal team-based rewards only
Which disadvantage of commission payment is stated in the worksheet?
Encourages collaborative teamwork among sales employees
Discourages teamwork amongst sales employees
The worksheet notes that commission payment can damage customer relationships due to pressurised selling. What is the implication described?
Commission reduces the need to persuade customers
Pressure to sell on commission can harm customer relationships
In what situation is commission payment often used according to the worksheet?
When the business wants to increase sales
When the business aims to reduce sales activity
A bonus payment is made to an employee in addition to their contracted wage or salary and is based on criteria agreed between managers and workers, such as an increase in output, productivity or sales. Which statement reflects this definition?
A standard salary component paid every pay period without performance criteria
An additional payment based on agreed criteria like output, productivity, or sales
Which advantage of bonus payment is listed?
Paid to individuals for outstanding work or teams reaching targets
Eliminates the need for performance targets
Which disadvantage of bonus payment is specified in the worksheet?
Bonuses always increase team spirit
Bonuses can cause resentment if a bonus is not received
Which situation of use for bonus payment is noted?
The business wants to make a one-off payment not part of the employment contract
The business wants to reduce rewards for good performance
According to the worksheet, which benefit of bonus payment is described as creating incentive for employees to do well?
Bonuses remove incentives for performance
Bonuses motivate employees to perform well
Which statement belongs under Job Rotation in the non-financial rewards table?
Increasing flexibility of the workforce
Reduction of direct supervision, allowing decision making authority
Which statement falls under Job Enlargement in the non-financial rewards table?
Broadening the task, deepening
Encouraged to use full ability—not just physical effort
Which entry is listed under Job Enrichment in the non-financial rewards table?
Principle of organizing work
Includes both rotation and enrichment
Which statement is placed under Empowerment in the non-financial rewards table?
Empowerment fastens problem-solving and leverages employees' relevant experience
Series of separate task
According to the non-financial rewards table, which statement about Job Rotation is correct?
Switch from one job to another—avoids monotony
Training is needed to manage the risks of increased authority with empowerment
Which statement under Job Enrichment references Herzberg's theory?
Based on 3 principles from Herzberg's theory: complete units of work, direct feedback, challenging tasks
Managers can focus on strategic issues as routine problems are handled by employees
Which statement is listed under Empowerment regarding supervision and decision-making?
Less supervision might result in poor decision-making
Doesn’t increase empowerment or responsibility
Which statement appears under Job Enlargement about authority?
Adding tasks to avoid it from becoming boring but no power/authority
It increases motivation and morale through challenging work and recognition
Which concept matches the statement: Doesn’t lead to long-term job satisfaction or enrichment?
Job Rotation
Job Enlargement
Job Enrichment
Empowerment
Which concept matches the statement: Reduced coordination can occur, leading to inconsistent approaches?
Job Rotation
Job Enlargement
Job Enrichment
Empowerment
Which concept matches the statement: Some employees may reluctantly accept more responsibility for job security?
Job Rotation
Job Enlargement
Job Enrichment
Empowerment
Which concept matches the statement: Restructuring of a job with the agreement of the employee?
Job redesign
Training
Quality circles
Which concept matches the statement: Improving and developing the skills of employees?
Job redesign
Training
Quality circles
Which concept matches the statement: Originated in Japan – Kaizen?
Job redesign
Training
Quality circles
Which concept matches the statement: Attempt to make work more interesting and challenging?
Job redesign
Training
Quality circles
Which concept matches the statement: Increases status and chances of promotion?
Job redesign
Training
Quality circles
Which concept matches the statement: Voluntary groups of workers meet regularly and discuss issues?
Job redesign
Training
Quality circles
Which concept matches the statement: Adding and removing certain tasks can lead to rewarding work?
Job redesign
Training
Quality circles
Which concept matches the statement: Greater sense of belonging?
Job redesign
Training
Quality circles
Which concept matches the statement: Employees have first hand experience with the problem?
Job redesign
Training
Quality circles
Which concept matches the statement: Similar to enrichment?
Job redesign
Training
Quality circles
Which concept matches the statement: Better and quicker solutions?
Job redesign
Training
Quality circles
Which concept matches the statement: Allows workers to gain a wider range of skills and increases chances of promotion?
Job redesign
Training
Quality circles
Which concept matches the statement: Provides a new perspective?
Job redesign
Training
Quality circles
Which concept matches the statement: Leads to job enrichment – Herzberg motivation?
Job redesign
Training
Quality circles
Which concept matches the statement: Actively encouraged to become involved in decision making within the organization?
Worker participation
Team-working
Target setting
Delegation and Empowerment
Which concept matches the statement: Lower labor turnover?
Worker participation
Team-working
Target setting
Delegation and Empowerment
Which concept matches the statement: Management by objectives?
Worker participation
Team-working
Target setting
Delegation and Empowerment
Which concept matches the statement: Passing down of authority?
Worker participation
Team-working
Target setting
Delegation and Empowerment
Which concept matches the statement: Involvement in decisions on break times, job allocations, productivity?
Worker participation
Team-working
Target setting
Delegation and Empowerment
Which concept matches the statement: Better ideas, improved quality?
Worker participation
Team-working
Target setting
Delegation and Empowerment
Which concept matches the statement: Enables feedback and comparison?
Worker participation
Team-working
Target setting
Delegation and Empowerment
Which concept matches the statement: Delegating control over work?
Worker participation
Team-working
Target setting
Delegation and Empowerment
Which concept matches the statement: Improves productivity and lowers wastage?
Worker participation
Team-working
Target setting
Delegation and Empowerment
Which concept matches the statement: Maslow and Herzberg’s applications?
Worker participation
Team-working
Target setting
Delegation and Empowerment
Which concept matches the statement: Provides a sense of direction?
Worker participation
Team-working
Target setting
Delegation and Empowerment
Which concept matches the statement: Better decisions, new perspectives?
Worker participation
Team-working
Target setting
Delegation and Empowerment
Which concept matches the statement: Delayering?
Worker participation
Team-working
Target setting
Delegation and Empowerment
Which concept matches the statement: Time taking – appraisal every year?
Worker participation
Team-working
Target setting
Delegation and Empowerment
Which concept matches the statement: Can be time consuming?
Worker participation
Team-working
Target setting
Delegation and Empowerment
Which concept matches the statement: Not everyone is a team player?
Worker participation
Team-working
Target setting
Delegation and Empowerment
From the table summarizing participation and teamwork issues, which item is explicitly linked to worker participation?
difficult
organizational values
training costs
clear target setting
According to the notes on team-working, which aspect must teams align with?
organizational values
individual pay preferences
external market prices
government regulations
In the notes on worker participation, which leadership style is associated with demotivation?
Paternalistic leadership
Laissez-faire leadership
Transformational leadership
Democratic leadership
Based on the evaluation of financial and non-financial motivation, which statement about pay is presented?
Pay is the only motivating factor
Pay is not the only motivating factor
Pay is irrelevant to motivation
Pay should be eliminated to improve motivation
Which factor is listed among the dependencies affecting motivation in the evaluation notes?
Leadership style
Tax policy
Exchange rates
Regional geography
According to the evaluation notes, what do businesses usually employ to motivate employees?
A mix of methods
Only financial methods
Only non-financial methods
No structured methods
