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Worksheets

Worksheet Questions Extraction

Total questions: 60

Worksheet time: 30mins

Name
Class
Date
1.

A technician is troubleshooting an all-in-one laser printer that prints a vertical line when making copies and scans. When users print or receive faxes, the output from the printer is correct. Which of the following should the technician examine to determine the cause of the issue?

a)

The pickup rollers

b)

The corona wire

c)

The document feeder

d)

The drum assembly

2.

Which of the following is an advantage of using a hybrid cloud instead of a public cloud?

a)

Ability to reduce management overhead

b)

Ability to use cross-platform virtualization

c)

Ability to meet data residency requirements

d)

Ability to leverage IaaS and PaaS

3.

A technician is troubleshooting a desktop PC that is plugged into a UPS. The PC loses the system date/time after every power outage. Which of the following should the technician do to resolve the issue? (Choose two.)

a)

Run a BIOS update.

b)

Repair the backup power source.

c)

Replace the CMOS battery.

4.

A network administrator must ensure that a printer will still be assigned a specific IP address even if all addresses are depleted. Which of the following network configuration concepts is this describing?

a)

VLAN

b)

Lease

c)

Reservation

d)

Exclusion

5.

A user is having issues when charging a device with a Lightning cable. The cable is not recognized when it is plugged into the device. This issue is usually resolved by flipping the cable over. This issue does not occur with other devices of the same type. Which of the following causes the issue?

a)

The device needs to be restarted.

b)

The battery may be swelling and needs inspection.

c)

The cable is failing and needs to be replaced.

d)

The charging port is dirty or damaged.

6.

Which of the following servers is used to collect data and information about events from a network-connected host?

a)

DNS

b)

Mail

c)

Print

d)

Syslog

7.

A technician observes slow startup times on a laptop. Which of the following is most likely causing the issue?

a)

HDD

b)

RAM

c)

NIC

8.

A slow startup time on a laptop is most commonly caused by the presence of which component?

a)

Traditional hard disk drive (HDD)

b)

Random access memory (RAM)

c)

Network interface card (NIC)

d)

BIOS

9.

A customer reports their tablet was recently dropped on the ground. The tablet has a small crack in one corner of the display, and it does not charge when plugged in. Which of the following should a technician do first?

a)

Perform a hard restart.

b)

Replace the battery.

c)

Inspect the USB-C port for damage.

d)

Run diagnostics on the digitizer.

10.

A technician needs to select PC components with a minimal number of visible internal cables. Which of the following should the technician use?

a)

SATA drive connections

b)

Liquid cooling

c)

Modular power supply

d)

Wireless NIC

11.

A user is traveling internationally. They can make and receive phone calls, but cannot send or receive email. Which of the following would most likely resolve this issue?

a)

Disabling the GPS

b)

Enabling data roaming

c)

Configuring 4G usage only

d)

Connecting using a hotspot

12.

Which of the following should be used when installing network cabling above a drop ceiling that is part of the shared air space?

a)

Shielded twisted

b)

Plenum-rated

c)

Optical

d)

Coaxial

13.

While using a computer, a user reports that the system fan begins running loudly and the display starts to distort. Which of the following is occurring?

a)

Overheating

b)

Sluggish performance

c)

Overclocking CPU

d)

Crashing applications

14.

Which of the following is a common feature of managed switches?

a)

Remote device power delivery

b)

Port VLAN assignment

c)

Content filtering

d)

Load balancing

15.

Which of the following is a characteristic of Type 2 hypervisors?

a)

Bare-metal installation

b)

Need for an underlying OS

c)

Local management only

d)

Specific hardware requirements

16.

Which of the following port numbers is used for a file transfer?

a)

21

b)

53

c)

68

d)

389

17.

A user wants to print files from an overseas office using a shared network folder. The user's laptop has no public-facing internet connectivity. Which of the following can be used to print from the shared network folder?

a)

ADF

b)

USB

c)

PCL

d)

SMB

18.

A user tries to connect a monitor to a laptop to have an additional screen for work, but both screens show the same content. Which of the following should the user do to resolve the issue?

a)

Use the Add New Hardware assistant to add the monitor and set up the required settings.

b)

Purchase a docking station to connect both the laptop and the monitor.

c)

Configure the Windows tiling feature to display multiple windows.

d)

Go to the Display settings and configure the external monitor as extended.

19.

Which of the following best represents the purpose of NFC?

a)

Wired connections between several devices

b)

Short-distance wireless connections between two devices

c)

Wireless connections between multiple devices at once

d)

Direct connection of two computers for file sharing

20.

A group of friends is gathering in a room to play video games. One of the friends has a game server. Which of the following network types should the group use so they can all connect to the same server and the internet?

a)

SAN

b)

MAN

c)

LAN

d)

PAN

21.

Which of the following can a user utilize to share their mobile phone connection with their laptop?

a)

IR

b)

NFC

c)

Wi‑Fi Direct

d)

Tethering

22.

A user reports that their desktop PC does not turn on. Which of the following components would most likely cause the issue?

a)

PSU

b)

GPU

c)

RAM

d)

CPU

23.

A technician is installing a new printer. After registering the printer, the technician receives an email from the manufacturer stating there is a security vulnerability that can be remediated. Which of the following steps should the technician take next?

a)

Disable wireless connectivity.

b)

Enable audit logging.

c)

Update the firmware.

d)

Disable the default gateway on the printer.

24.

A user reports slow internet browsing. The technician finds high CPU and memory usage, and pop-ups occur every minute. Which of the following should the technician do next?

a)

Escalate to the network team to check end-to-end connectivity.

b)

Download and install the latest drivers.

c)

Update the anti-malware signatures and scan the system.

d)

Check the wireless settings and validate the DHCP configuration.

25.

Which of the following is the best to use when testing a file for potential malware?

a)

Multitenancy

b)

Test development

c)

Cross-platform virtualization

d)

Sandbox

26.

Which of the following resolutions is commonly known as Ultra HD?

a)

1920x1080

b)

2048x1080

c)

3840x2160

d)

7680x4320

27.

A technician is troubleshooting stylus issues on identical company-provided tablets. Users can purchase their own accessories. Some users have no issues, but others report that their styluses charge intermittently and die frequently. Which of the following is the most likely cause of this issue?

a)

Certain cases are causing charging issues.

b)

The tablets need to be updated.

c)

Some of the tablets have manufacturing defects.

d)

The malfunctioning styluses need firmware updates.

28.

A user prints a job from a laser printer. The user wipes the page, and the words and images come off of it. The technician replaces the toner cartridge, but the issue persists. Which of the following components should the technician replace next?

a)

Fuser

b)

Drum

c)

Developer roller

d)

Discharge lamp

29.

Which of the following has the best penetration through physical objects, such as walls?

a)

2.4GHz

b)

5GHz

c)

6GHz

d)

NFC

30.

Which of the following is a Bluetooth network?

a)

PAN

b)

LAN

c)

WAN

d)

SAN

31.

Which of the following cloud models would multiple organizations in the same industry most likely use?

a)

Public

b)

Hybrid

c)

Community

d)

Private

32.

Which of the following is an example of VDI?

a)

Streaming a GUI to thin clients from a server

b)

Provisioning a sandbox as a test environment

c)

Providing high-performance workstations with a local OS

d)

Launching a virtual machine server on a hypervisor

33.

A company needs to develop a disaster recovery solution based on virtual machines. Which of the following service models is the most suitable?

a)

Infrastructure as a service

b)

Security as a service

c)

Platform as a service

d)

Software as a service

34.

A technician is connecting a hands-free car system via Bluetooth. Which of the following is a security feature that should be used for this task?

a)

BitLocker

b)

Biometrics

c)

TPM

d)

PIN code

35.

A technician is troubleshooting a laptop's connectivity via its USB-C port to a projector. The same laptop works well when it is connected to a USB-C docking station. The projector is configured as expected, and the USB-C cable was tested on a charging port. Which of the following could be the issue?

a)

The USB-C cable requires a power injector

b)

The USB-C cable is not compatible with Thunderbolt technology

c)

The USB-C cable needs an adapter to work with the laptop

d)

The USB-C cable does not support enough power.

36.

Which of the following provides electricity to devices through network cables?

a)

Edge router

b)

PoE switch

c)

Access point

d)

Patch panel

37.

An IT specialist sets up a wireless router in a SOHO environment. Afterward, several devices cannot access the internet and are assigned IP addresses starting with 169.254. Which of the following is the best action to resolve this issue?

a)

Reboot the wireless router

b)

Shorten the lease time

c)

Use static IP addresses

d)

Increase the DHCP pool size

38.

A customer reports slow network speeds. Which of the following components is most likely failing?

a)

CPU

b)

NIC

c)

HDD

d)

RAM

39.

A support technician receives a call stating that a user has added a device to the network. The user used the same configurations from another workstation. When both workstations are turned on, neither can access the network reliably. Which of the following is the most likely cause of the issue?

a)

The new computer has a duplicate IP address

b)

The DNS server is registering both hostnames

c)

The network cable was improperly terminated

d)

The security on the switchport needs to be reset.

40.

A technician needs to confirm that desktop PCs can be deployed to a global, remote workforce. Which of the following specifications should the technician validate?

a)

Input voltage

b)

BIOS language support

c)

Supply chain security

d)

Power efficiency

41.

A company deploys server machines in a public cloud. Which of the following cloud service models is this an example of?

a)

Platform as a service

b)

Anything as a service

c)

Infrastructure as a service

d)

Software as a service

42.

A customer needs to install a new printer in their network. The customer reports that users had intermittent connectivity issues with previous printers. Which of the following should the technician configure on the new printer to prevent this issue?

a)

Gateway IP address

b)

DHCP IP address

c)

Static IP address

d)

Public IP address

43.

Which of the following DNS records would an administrator change to redirect email flow?

a)

MX

b)

TXT

c)

SPF

d)

CNAME

44.

A technician is troubleshooting a network issue. Users report that the connection keeps dropping and reconnecting every few seconds. The technician: Verifies the network configuration settings are correct on the workstation; Tests the network cable from the workstation to the switch and finds no issues; Uses a known-good workstation on the existing network cable and replicates the reported issue. Which of the following should the technician do next?

a)

Add new network hardware to reduce congestion

b)

Assign a static IP to the impacted workstations.

c)

Validate the environment for external interference.

d)

Check the network logs for evidence of port flapping.

45.

Which of the following would prevent a virtual machine from communicating with any endpoints on a network or the internet?

a)

VDI

b)

Private cloud

c)

Sandbox

d)

Type 1 hypervisor

46.

A technician recently updated the firmware on a dual-BIOS motherboard. Following the update, the system has been stuck in a boot loop and cannot start an OS from any internal or external device. The technician cannot access the UEFI menu either. Which of the following should the technician do next?

a)

Enable the secondary configuration.

b)

Downgrade the firmware via USB.

c)

Start a warranty repair of the motherboard.

d)

Reapply thermal paste to the CPU.

47.

Which of the following cloud models exclusively utilizes a local data center?

a)

Private

b)

Public

c)

Hybrid

d)

Community

48.

A customer has several bare-metal servers running a mix of Windows, Linux, and Unix OSs. The customer wants to consolidate the servers but is concerned about data privacy and recurring costs. Which of the following solutions should a technician recommend?

a)

IaaS

b)

Containers

c)

Type 2 hypervisor

d)

VDI

49.

A technician is troubleshooting internet connectivity issues after a firewall update. Users report that they can access local network resources, such as printers and shares, but cannot access the internet. Which of the following settings is most likely causing the issue?

a)

Static IP assignments

b)

Default gateway

c)

Subnet mask

d)

VLANs

50.

A help desk technician inspects a laptop keyboard because a single key has stopped working. The technician checks the keyboard for debris. Which of the following actions should the technician do next to troubleshoot the issue cost-effectively?

a)

Replace the keyboard.

b)

Replace the key switch.

c)

Replace the circuit board.

d)

Replace the keycap.

51.

An end user's domain password expires while they are working from home. The end user tries to reset the password using Ctrl+Alt+Delete and then receives the following message: Configuration information could not be read from the domain controller, either because the machine is unavailable or because access denied. Which of the following will resolve this issue?

a)

Connect to the corporate VPN and then reset the password using Ctrl+Alt+Delete.

b)

Boot into Safe Mode and reset the local account password.

c)

Clear cached credentials and retry the password reset offline.

d)

Disable Windows Firewall on the laptop and attempt the reset again.

52.

A computer displays an error message indicating there is insufficient storage when installing applications. The user reports slow application load times. Which of the following replacement components would best resolve this issue?

a)

SSD

b)

USB

c)

HDD

d)

RAM

53.

A technician is troubleshooting a connectivity issue on a network computer. The technician runs ipconfig in a command prompt and receives the following IP address: 169.254.0.6. Which of the following is most likely the type of IP address being assigned?

a)

DHCP reservation assignment

b)

Dynamic assignment

c)

Self assignment

d)

Static assignment

54.

Which of the following storage options would a technician most likely recommend to have large amounts of affordable capacity without concern for read times on a desktop computer?

a)

750GB NVMe M.2 SSD

b)

2x1TB PCIe SSD in RAID 1

c)

2TB SATA 3.5 5,400rpm HDD

d)

4TB SAS2.5 15,000rpm HDD

55.

Which of the following utilizes specialized ports on a laptop to expand the local connection options?

a)

NFC adapter

b)

Docking station

c)

Port replicator

d)

USB dongle

56.

Which of the following tools would a technician use to connect wires to an RJ45 connector?

a)

Crimper

b)

Cable stripper

c)

Punchdown

d)

Loopback plug

57.

A technician is working on a RAID 1 array that is apparently degraded. The technician verifies the RAM and power are both operating as expected. Which of the following can the technician do to isolate the issue further?

a)

Perform individual drive diagnostics.

b)

Run the chkdsk /f command.

c)

Rebuild the RAID array.

d)

Reconfigure the array as RAID 0.

58.

A company wants its RAID array set up so that it could lose multiple drives and still have redundancy. Which of the following configurations should the company choose?

a)

RAID 0

b)

RAID 1

c)

RAID 5

d)

RAID 6

59.

A user prints a spreadsheet in duplex mode. The spreadsheet is difficult to read because some of the columns spill onto the second side of the page. Which of the following should the user do to prevent the issue but still print on both sides of the page?

a)

Turn off duplex printing.

b)

Try a smaller font size in the spreadsheet.

c)

Change the page orientation.

d)

Use a different print driver.

60.

Which of the following cable types can be used to transfer data and video?

a)

USB-C

b)

HDMI

c)

DisplayPort