WorksheetsPersonal Qualities and Abilities
Total questions: 20
Worksheet time: 7mins
An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:
critical thinking and problem solving.
work ethic.
teamwork.
creativity and innovation.
Which is the best example of "demonstrating creativity and innovation"?
Evaluating potential solutions and resources
Developing and/or improving a product, service, or processes
Displaying a disciplined work ethic
Prioritizing your job tasks on a daily basis
During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to...
research how competitors have done it
ignore requests that are outside of your job description
ask your coworkers what they would do
consult the employee handbook
Which of the following statements best resemble the creative process?
Find a disruption and imitate it
Find a repeating pattern
Find a pattern and disrupt it
Focus a single idea and repeat it
You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem-solving steps, what is the FIRST step you should take to ensure all work is completed?
Concentrate on your project first
Tell your coworker you are unable to help
Evaluate the coworker's role and performance with the project leader
Clarify the priority of objectives with the project leader
The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:
subjectivity
critical thinking
brainstorming
managing resources
The first thing Barry does when he opens the home improvement store each day is to switch on the lighted "Open" sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem with the power company or the sign itself?
Reset the circuit breaker in the basement
Replace the bulb in the sign
Attempt to switch on another device to see if it has power
Call an electrician right away
Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:
values
diversity awareness
integrity
initiative
Which of the following best resembles initiative?
Following leadership obediently
Seizing a leadership opportunity
Ethically demonstrating opportunity
Making quality evaluations
Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should...
try to convince her boss of her point of view
put on headphones and listen in private
follow company policy
listen to it anyway since it is good for productivity
Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?
resourcefulness
problem-solving
integrity
honesty
While working as a restaurant cashier, your friends come in to eat dinner. You should:
serve them "free" food
give them a discount on their food order using your employee discount
tell them you are not allowed to serve them
treat them as you would any other custormers
You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?
Make other arrangements for your neighbor and stay to finish the project deadline
Agree to stay and finish your project without question because work is more important
Since you first committed to help your neighbor, tell your coworker you cannot stay and why.
Reach a compromise and work until 6:00 p.m. and then leave to try to still take your neighbor to the 6:30 p.m. appointment
Even though Carla wants to view the updates on her social media accounts, she stays on task and waits for her scheduled break. Carla is demonstrating:
self-representation
resourcefulness
work ethic
confidentiality
Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation?
Reschedule your plans
Negotiate with your supervisor
Get someone to cover for you
Call the client to reschedule his visit
As an employee, employers assess your work ethic based on your:
appearance
attitude
fairness to others
unused personal leave
While waiting on customers, you notice an elderly woman looking at new computers. You should:
assume she knows less about computers than the younger customers you serve
treat her as you would any other customer
approach her and ask her in a very loud voice: "Are you lost ma'am?"
wait for a coworker to help her
Why is having cultural diversity on a company's staff a good idea?
It creates work ethic.
The work environment will be more ethical.
There is a broader range of talents, skills, and creativity.
It meets the federal regulations.
A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect?
That a coworker will step in on her behalf and serve the customer.
A promotion for demonstrating integrity.
That no harm is done to the customer.
To be fired, reassigned, or demoted.
Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports:
integrity
diversity
work ethic
critical thinking
