Font size
WorksheetsUnit 3: Business Vocabulary Part 1
Total questions: 117
Worksheet time: 59mins
We are developing our new products .................. increasingly high demand.
in short
in addition
in response to
in return
I am afraid the model you have chosen is out of .... .............
stock
order
service
question
We will deliver immediately as the goods are always ready in our .................
warehouse
stock
field
storage
We feel proud because our customers are always ................. satisfied with our service.
fully
All answers are correct
completely
really
I will .......... a large order on condition that you offer me a 10% discount.
make
receive
place
take
Customers who buy ................. are allowed to have a discount.
in amount
with large number
in bulk
in quantity
You will have a money back ................. if you are not happy.
delivery
guarantee
dispatch
fee
................. means you can pay some time after you buy, but at no extra cost.
Exchange profit
Fee income
Interest income
Interest free credit
Hillary Clinton was voted as the top female celebrity most likely to ................. in a career in sales.
participate
overcome
mange
succeed
Look at credit card ................. on your payment card and tell me the expiry date.
number
details
type
inform
We can change this item because the shop gives us a 10-day .................
interest-free credit
cooling-off period
after sales service
exchange profit
We will lose our deposit if we ................. our decision not to buy the house.
change
make
convert
exchange
................. often sell large quantities of goods to wholesalers who do not usually sell directly to consumers.
Retailers
Shopkeepers
Suppliers
Buyers
They will get a bonus if they ................. the target.
sell
introduce
reach
offer
One of my company's strengths is that we always provide a good after sales .................
guarantee
service
check-up
delivery
If the customers are not ................. with the quality of our products, they can ................. within 10 days.
satisfactory / refund
satisfied / return
satisfied / refund
satisfactory / return
Customers always find our goods attractive because we always ................. them carefully.
demonstrated
have
indicate
present
If you return the goods that you are not satisfied in original packaging, you can get a full .................
repay
replace
return
refund
I am happy to inform you that we’re paid a big ................. after our great effort.
interest
tax
share price
profit
I like buying everything in this supermarket as it ................. the best price and service.
offers
deals
sells
bargains
We have a 14-day cooling-off period during which we can ................. our contract.
cancel
continue
renew
extend
Products and services offered at a large discount are generally a/an _________.
deal
offer
sale
bargain
Customers must be confident that their credit card details are ________ when buying online.
right
secure
exact
fixed
Loyalty card ________ is a method for customers to obtain a discount on future purchase from the same organization.
service
strategy
plan
scheme
A ________ is another name for a producer.
distributor
supplier
wholesaler
manufacturer
The way you pay for the good you want is called a method of ________.
currency
exchange
money
payment
Your computers will be ________ within 6 hours of your order.
purchased
exchanged
given
delivered
If the goods you require are out of stock, they are not ________.
secure
payable
possible
available
If you want to be an effective salesperson, it is necessary to know how to ________ people.
deal with
satisfy
reach
All answers are correct
In today's meeting, we need ________ the pay rise for staff.
to discuss
to talk
to deal
to think
We like ________ online just because we don't have time to shop or queue at check-out.
to shopping
shopped
shopping
shop
Online retailers ________ offer secure guarantees to the public. It's really necessary.
may
need to
have
can
You ________ spend more time with your children though I know you're tied up.
should
ought
shall
need
Some businesses have set up their operation to allow customers ________ online.
shopped
shop
shopping
to shop
According to advertising law, advertisers ________ make false claims about their products, but a lot of adverts contain inexact information about goods.
should
may
must
shouldn't
Choose the best completion: We’ve reached our sales targets, so we ______ work over the weekend.
mustn’t
don’t need to
can’t
shouldn’t
Pick the correct form: We should spend more time ______ market research before launching new products.
do
to do
doing
to doing
Select the best option: We’ve got plenty of stock in the warehouse, so we ______ order any more yet.
don’t need to
needs to
need don’t
need to
Choose the correct modal in the negative: This is a non‑smoking area, so you ______ smoke here.
don’t have to
shouldn’t
mustn’t
don’t need to
Select the correct infinitive: It is necessary ______ attention to the other side’s body language in a negotiation.
paid
to pay
paying
pay
Choose the correct verb pattern: I work as an office worker, so I don’t have ______ out much.
go
going
to going
to go
Select the best collocation: The demand ______ holidays abroad has increased in recent years.
with
from
for
about
Pick the correct base verb: If their production costs increase, they may ______ their prices.
to raise
raise
raising
to raising
Choose the appropriate adverb: The cost could become ______ in a few weeks’ time.
heighten
high
highly
height
Select the correct present simple form: Toyota always ______ the products that customers most want to buy.
is providing
provides
has provided
provided
Pick the correct preposition: A good website needs to provide lots of information ______ the goods you’re selling.
with
for
about
by
Choose the correct phrase: Online shopping makes it ______ for customers to compare prices.
easier
more easy
more easily
easily
Select the right preposition: The way the Internet encourages people to shop is having a big impact ______ the market.
on
for
to
in
Pick the correct gerund: To be successful in ______ an online business, your products must be competitive.
to run
running
run
ran
Choose the best linker: That could be all right ______ I get some money in advance.
as much as
as long as
while
whereas
Select the correct preposition after listen: You must listen carefully ______ whatever they say in a meeting.
for
to
at
with
Choose the correct phrasal verb particle: I don’t like big supermarkets because I always have to wait a long time to check ______.
on
at
back
out
Pick the correct modal of obligation: John ______ work very long hours, about eleven hours a day, which makes him stressed.
mustn’t
needn’t
has to
shouldn’t
Choose the correct verb: Manufacturers ______ investigate customers’ needs before launching new products.
can
should
could
have to
Select the correct adverb: Every company should examine their product line ______ at least once a year.
carelessly
carefully
careful
careless
Which term best describes a significant advance that changes a product category?
Temporary promotion to boost sales
Incremental improvement in features
Breakthrough that reshapes the market
Routine update to packaging design
A company builds an early model to test functionality. What is this called?
Blueprint for final production
Prototype used for evaluation
Mockup for advertising only
Beta release for public sale
Investing in new technology primarily aims to achieve which outcome?
Increase packaging complexity
Reduce marketing team size
Eliminate customer feedback
Improve production efficiency
Which phrase means starting to sell in a new country or sector?
Enter the target market
Exit the saturated market
Delay product rollout
License a legacy brand
When a product is designed to meet a need, what is the key focus?
Customer problem solving
Supplier contract terms
Retail shelf spacing
Quarterly tax planning
Which activity best raises awareness of a company among consumers?
Reduce factory headcount
Limit social media presence
Hide product specifications
Offer free sampling monthly
Eco-conscious firms adopt policies aimed at which goal?
Winning market awards
Protecting the environment
Protesting competitor ads
Generating toxic waste
Which term refers to hazardous byproducts from manufacturing?
Reusable packing foam
Toxic waste materials
Non-toxic byproducts
Industrial scrap metal
Brainstorming sessions are typically used for which purpose in product teams?
Scheduling equipment repairs
Auditing financial records
Approving legal contracts
Developing business ideas
Seeing a gap in the market enables a company to do what?
Cancel product testing
Copy existing products
Exploit unmet demand
Reduce research budgets
Which phrase describes adjusting goods to suit local preferences?
Adapt products to markets
Relocate entire factories
Standardize all packaging
Ignore regional feedback
Attractively presenting goods in high-street retail primarily aims to do what?
Reduce display lighting
Increase online traffic
Limit store footfall
Get people to buy
Which term best fits: Some products are developed in ______ to customer research.
Common branding
Ability of analysts
Response to findings
Pressure from surveys
Which phrase describes using an opportunity to offer more customer choice?
Advertisement expansion
Award for promotion
Advantage of an opening
Advance of a campaign
What is a primary benefit of a machine that reduces waste during manufacture?
Higher toxic byproduct
Lower environmental impact
Less quality control
Longer setup downtime
Which action is most aligned with entering the Chinese market?
Sell existing factories
Keep operations domestic
Open regional offices
Enter new distribution
A product with a special feature that fills a gap in the market likely does what?
Ignores customer feedback
Satisfies unmet demand
Duplicates competitor design
Raises production waste
What is the best purpose of prototyping before mass production?
Replace market research
Increase advertising costs
Validate design assumptions
Avoid user testing phases
Which approach balances profit goals with customer needs?
Ignore usability issues
Generate profits ethically
Maximize margins only
Eliminate service features
Which statement captures a real breakthrough in a smartphone launch?
Earned minor attention
Made a notable advance
Done routine maintenance
Looked moderately new
Research and development is the ______ to great business ideas.
essential thing for strategy
central problem in ideation
primary topic for ideas
main key to innovation
Google is developing software for the first phone ______ of translating foreign languages almost instantly.
able
capable
possible
probable
This company ______ an award for its effort of protecting the environment.
took
won
gave
sponsored
We hope our new model will ______ a breakthrough in sales because it ______ the needs of our customers.
make/has
do/has
do/meets
make/meets
If an idea is really good, it may even win a/an ______ for innovation.
award
incentive
bonus
price
Some people will buy new products because the products raise status, give them a new more ______ image.
famous
upmarket
fashionable
modern
Our customers are those who are ______ on to the idea that gold is a safe investment at a time of financial instability.
holding
catching
moving
believing
If you are creative and enthusiastic, we will offer you a(an) ______ to work for our company.
opportunity
plan
promotion
contribution
A lot of people buy our product in summer. We should ______ this opportunity to launch the new model.
take care of
have the use of
have a chance of
take advantage of
With the boom of the Internet, in 2000 our company ______ with an attractive website, so the sales rose dramatically.
went public
went abroad
went online
went bankrupt
The marketing department ______ a meeting last week to discuss the new advertising campaign.
held
organized
arranged
All answers are possible
We are having a ______ session on Friday. Our team needs to discuss the project.
chatting
brainstorming
talking
teaching
The Union was ______ money from staff for a farewell party.
earning
saving
taking
collecting
The new type of this shirt is in great ______ because the young people are keen on it a lot.
sale
demand
requirement
hope
To meet the customer demand, you ______ provide something that is necessary.
has to
ought
should
need
Ms. Belinski is working as a sales representative in Germany, the US and Poland. She has a lot of experience ______ websites for companies.
to design
designed
designing
for designing
The designers have spent six months ______ the product.
develop
develop
to develop
developing
I think you should consider carefully before ______ the resignation letter.
to handing
to hand
handing
hand
Apart ______ being gold-plated – and the fact that they are bulletproof – they seem much like any other vending machine.
to
than
from
of
To their surprise, the new product quickly caught ______ because of its many special features to suit youngsters’ taste.
up with
up on
to
on
Choose the correct preposition: The shipment moved ............ the warehouse after inspection.
into the warehouse
in to the facility
to inside the depot
from within the store
Complete the question: What were you doing ............ I called you this morning?
when I phoned earlier
which you answered then
why you did call
during the morning call
Choose the correct form: Valentino started by ............ raw chocolate to other manufacturers.
sold raw chocolate
sell raw chocolate
to sell raw chocolate
selling raw chocolate
Select the best option: Our new fabric was named after Proteus, who was able ............ different roles and shapes.
to take on forms
to taking on forms
taking on forms
take on many forms
Pick the correct pair: Last month we ............ some ideas into practice, so our business ............ more profits.
put / was making
was putting / was making
was putting / made
out / made
Choose the correct tense: I was trying to look for a job when I ............ an interesting one in the newspaper.
was founding one
founded an ad
was finding an ad
found an ad
Choose the correct tense: We ............ when someone knocked at the door.
talked about pricing
have talked details
were talking pricing
are talking margins
Choose the correct tense: We ............ in the meeting room while they were making so much noise outside.
were discussing plans
discussed strategy
had discussed issues
have discussed plans
Choose the best option: I'm sorry for not receiving your call this morning; I ............ some arrangements for the conference tomorrow.
have been making lists
was making arrangements
made schedules
had made notes
Select the correct form: The rent ............ by 5 percent, so we decided to close the shop.
increased last month
have increased now
was increasing then
have been increasing
Choose the correct verb: When we set up this company, we ............ to make it become a famous one.
was wanting growth
had wanted fame
wanted strong growth
want higher status
Pick the correct quantifier: They hope to have the system up and running in a/an ............ of months.
amount of months
number of months
lot of months
couple of months
Select the correct tense: When I came to the company yesterday morning, my boss ............ with the Taiwanese supplier.
were discussing costs
was discussing terms
had discussed pricing
discussed the order
Choose the correct forms: Our company ............ distributors in eleven countries, so our marketing director ............ abroad frequently.
is having / is travelling
has / is traveling
is having / travel
has / travels
Pick the correct pair: Eliza ............ that she will have to work in Germany next year, so she ............ herself for her new assignment.
is knowing / prepares
knows / is preparing
is knowing / is preparing
know / prepare
Choose the correct connector: The best option is to buy new machinery ............ the old machines are always breaking down.
because of failures
despite frequent faults
because they fail
although they break
Select the correct adverb of degree: We increased our market share ............; therefore, our share price rose to an all-time high.
considerate growth
consider results
considerable change
considerably this year
Choose the best connector: We were still able to finance the new project ............ severe cash flow problems.
because costs were high
although issues existed
despite cash shortages
due to liquidity risk
Select the correct form: I joined this company last year and enjoy working here because they offer me chances ............ my career.
improving growth
to improve prospects
for improving skills
improve prospects
Complete the sentence: Bill Gates __________ his first computer program at the age of 13. He __________ a lot of time using computers.
wrote/spend
wrote/spent
writes/spends
writing/spending
Choose the correct superlative form to complete the sentence: What is one of __________ business ideas, in your opinion?
the most great
greatest
the greatest
greater
Select the correct preposition: These products are made to export __________ European countries.
from
to
in
for
