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Chapter 9 Communication in the Workplace Review

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

What are the two aspects of nonverbal communication?

a)
Body Language and Facial Expressions
b)
Facial Expressions and Emojis
c)
Emojis and Body Language
d)
Gestures and Posture
2.

Which of the following is an appropriate Subject to put in the Subject Line of an email?

a)
(no subject)
b)
Hey Ms. Jones I saw that I made a 65 on the test. I have a question about what I could do to make up the missing questions that I got wrong on the test. Can I come an talk to you during 6th period ?
c)
what up ms jones! i have a ? abt my test score
d)
Question About Test Score
3.

How do we communicate using technology in the workplace?

a)
Phone, Text Message, Email, and Social Media
b)
Social Media, Text Message, Cover Letter, and Email
c)
Email, Resume, Cover Letter, and Phone
d)
Resume, Social Media, Text Message, and Cover Letter
4.

Which of the following is an appropriate greeting for an email?

a)
Yo, what's good bruh.
b)
Good Morning Ms. Paul,
c)
To Mr. McDonald,
d)
Hey
5.

In what three ways do we express body language?

a)
Touch, Space, and Posture
b)
Space, Sign Language, and Facial Expression
c)
Posture, Gesture, and Touch
d)
Gesture, Sign Language, and Posture
6.

What should you begin your email with? (when writing your email)

a)
Signature
b)
Message
c)
Subject
d)
Greeting
7.

Which of the following is not a role of communication?

a)
Explain Things
b)
Clarify Things
c)
Give Directions
d)
Ask Questions
8.

Which of the following is not an aspect of communication?

a)
Integrity
b)
Word Choice
c)
Clarity
d)
Thoroughness
9.

What goes at the end of your email?

a)
Greeting
b)
Message
c)
Signature
d)
Subject
10.

Which of the following is an appropriate signature for an email?

a)
Sincerely, Kevin White
b)
have a 1derful day!
c)
- JJ That Guy
d)
Thank you, your favorite student
11.

True or False: The role of technology in the workplace is to offer an alternative and to assist in how we communicate in the workplace.

a)
True
b)
False
12.

True or False: In the workplace, you should always proofread your emails and text messages before you send them.

a)
True
b)
False
13.

True or False: When talking on the phone in the workplace, you should never be aware of your voice’s volume, tone, pitch, and speed.

a)
True
b)
False
14.

True or False: We do not use social media in the workplace to network with coworkers and share work-related accomplishments.

a)
True
b)
False
15.

Which of the following is considered a formal way to end an email?

a)

Best regards,

b)

Later!

c)

Peace out,

d)

Catch you soon,

16.

True or False: Using emojis in professional workplace emails is generally recommended.

a)

True

b)

False

17.

Which of the following is an example of effective workplace communication?

a)

Using slang in all communications

b)

Responding promptly and clearly to messages

c)

Sending incomplete information

d)

Ignoring emails from coworkers

18.

Which of the following is a good practice when replying to a work email?

a)

Reply with a brief 'ok' and no further details

b)

Respond with a clear and complete answer to all questions

c)

Ignore the email if you are busy

d)

Forward the email to everyone in the company

19.

True or False: Using professional language in workplace communication helps maintain respect and clarity.

a)

True

b)

False

20.

Which of the following is an example of nonverbal communication in the workplace?

a)

Writing an email

b)

Sending a text message

c)

Making eye contact during a meeting

d)

Leaving a voicemail