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WorksheetsEN - Pitching Days - Pulse AI Conversations
Total questions: 20
Worksheet time: 10mins
Pulse AI Conversations should be sold as:
An AI technology
An R&D innovation
A lever of operational value
An intelligent chatbot
Pulse AI Conversations primarily aims to reduce MTTR and ticket volume.
False
True
Which customer problems does Pulse AI Conversations address?
High ticket volumes
Scattered knowledge
Lack of developers
Low adoption of portals
Employee experience is a key driver of the business value of Pulse AI Conversations.
False
True
Which metric is directly impacted?
MTTR
Number of servers
OS version
Hardware TCO
Pulse AI Conversations makes user journeys more complex in order to structure requests.
True
False
The right message to a customer is:
“Our AI operates within your IT rules and processes”
“Our AI is trained on the Internet”
“Our AI is autonomous”
“Our AI replaces your teams”
The value of Pulse AI Conversations is visible from the user entry point.
True
False
Agentic AI is:
Generative AI
An organization of specialized, action-oriented agents
Conversational AI
Predictive AI
An AI agent always has a single, isolated role.
True
False
Orchestration primarily enables:
Removing business rules
Generating more responses
Accelerating model training
Coordinating agents within a controlled framework
The master agent ensures control, traceability, and security.
False
True
In which logical order does agentic AI operate?
Decision → generation → action
Action → response → decision
Understanding → decision → action
Response → action → understanding
Orchestration is visible to the end user.
True
False
Why is agentic AI different from a chatbot?
It acts within IT processes
It is autonomous
It speaks better
It uses more data
When should Pulse AI Conversations be positioned as a priority?
Cloud migration
Cost reduction and support overload
UI redesign
A purely technical project
Pulse AI Conversations is relevant even if the customer already has an ITSM portal.
False
True
The first question to ask the customer is:
“What is your technical stack?”
“What is your AI budget?”
“Which LLM do you use?”
“How many tickets do you handle, and with what level of user frustration?”
A good pitch starts by explaining the AI architecture.
False
True
The core promise of Pulse AI Conversations is:
Fewer humans
More operational value
More AI
More technical automation
