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WorksheetsESB Domain 3 Lesson 2
Total questions: 13
Worksheet time: 3hrs 15mins
When setting one’s own quality standards, one must ensure that the standards are _______.
unrealistic
measurable
When developing a quality control process, one should start by determining their quality _____.
A key example of a ______ service many companies use is a software as a service (SaaS) platform.
prebuilt
customer
delievery
A business can use ____ to cut down on costs or to improve its product’s function.
technology engineering
value engineering
For services, one must spend time finding out what customers' ___ are.
Before creating a product, it is wise to _____ what it takes to produce the product.
research
Match the following
What is one piece of information one should research before offering
carpet cleaning services?
Understanding the local market demand and competition.
What is one piece of information one should research before opening an ice cream parlor?
Researching local health regulations and permits.
What is one piece of information one should research before creating a pet toy?
Identifying safe materials and testing for durability.
What is one piece of information one should research before offering computer repair services?
repairs and their
costs, specific types
What is one piece of information one should research before launching a mobile app?
Analyzing user needs and app store optimization strategies.
Match the software as a service (SaaS) type to its description. Answers
may be used more than once.
Offers a user more control.
Build your own
User is responsible for the maintenance of the software.
Build your own
Has a subscription fee to use the software.
Prebuilt
Saves a user time.
Prebuilt
Provides more functionality for specific needs.
Build your own
Why might a business choose to lease office space rather than buy office space?
businesses may not have the cash flow
for a down payment to buy office space. In addition, leasing office space means that
the business is not responsible for property taxes for the office space,
Why might a business choose to buy office space rather than lease office space?
Buying office space is cheaper long-term
because eventually there will be no more payments, while leasing prices tend to grow
over time.
Number the steps of the quality control testing process in the correct
order.
Review the internal quality testing results
3
Refine and improve quality methods and measures,
as needed
4
Set quality standards
1
Establish the product quality testing method
2
List one method of testing a product’s quality.
Checking the
product against set specifications, randomly
testing samples, or logging defects.
What is one reason why a business would want to review their testing results to refine and improve their quality
control process?
A business would want to refine and
improve their quality control process to boost their bottom line or to increase customer satisfaction.
