WorksheetsUnderstanding Equality in Hospitality
Total questions: 10
Worksheet time: 5mins
What is the main purpose of the Equality Act 2010 in Great Britain?
To set food safety standards in catering
To protect individuals from discrimination and promote equality
To regulate hotel star ratings
To control prices in restaurants
Which of the following is NOT one of the nine protected characteristics under the Equality Act?
Age
Hair colour
Disability
Religion or belief
A customer in a restaurant is refused service because of their religion. This is an example of:
Good customer service
Positive discrimination
Unlawful discrimination
Fair treatment
Which of the following is a protected characteristic under the Equality Act?
Favourite food
Gender reassignment
Height
Eye colour
A wheelchair user arrives at a café and finds there is a step at the entrance with no ramp or alternative access. What should the café do to comply with the Equality Act?
Tell the customer to visit another café
Provide a portable ramp or alternative accessible entrance
Ignore the issue as it is not their responsibility
Only serve customers who can use the step
Which policy helps ensure fair treatment of all customers in a catering business?
Only serving regular customers
Having an equality and diversity policy
Allowing staff to choose who they serve
Charging different prices based on age
If a hotel refuses to allow a guide dog for a visually impaired guest, this is:
Acceptable under the Equality Act
Required by law
Discrimination based on disability
Good practice
A group of friends book a table at a restaurant. When they arrive, one friend who is pregnant is told she cannot sit in the main dining area and must sit separately. What does this situation represent?
Fair treatment
Discrimination based on pregnancy and maternity
Good customer service
Positive action
Why is it important for hospitality staff to understand the nine protected characteristics?
To improve cooking skills
To ensure all customers are treated fairly and legally
To increase profits only
To reduce menu options
A catering company is asked to provide food for a wedding. They refuse to serve a same-sex couple because of their sexual orientation. According to the Equality Act, this is:
Acceptable business practice
Unlawful discrimination
Encouraged by law
Good customer service
