Customer Service and Sales Vocabulary

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80% of outcomes can be attributed to 20% of causes

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80/20 Rule

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Anything of value which a business owns is an

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asset

Front

The law written by Congress to protect those with disabilities and which requires businesses to provide easy access to their business.

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ADA- Americans with Disabilities Act

Front

Anything of value which a business owns; i.e. inventory, building, cash, selling, equipment & supplies

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assets

Front

a conclusion a person comes to based on what was heard and saw.

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assumption

Front

This happens when a customer comes into a store and wants only a particular brand of merchandise.

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brand royal

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Scold or criticize someone angrily

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berate

Front

The urge or motive to satisfy a desire or need that makes people buy goods or services.

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buying motive

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an amount of money (or goods/services) given to a customer; the term could also refer to pay for working

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compensation

Front

The urge or motive to satisfy a desire or need that makes people buy goods or services.

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Complementary products