Human Services Chapter 3 Test

Front

Effective human services workers possess strong interpersonal skills.

Back

True

Front

The way a person looks and dresses is a form of nonverbal communication.

Back

True

Front

Using slang or texting abbreviations is effective and appropriate in professional writing.

Back

False

Front

People have the same basic needs, values, and priorities.

Back

False

Front

Setting and implementing goals are crucial steps in the ______________________________ process.

Back

problem-solving

Front

Good communication begins with ____.

Back

positive relationships

Front

To be a good communicator, effective human services workers use ____ communication.

Back

assertive

Front

The first step of the decision-making process is to ____.

Back

state the decision to be made

Front

Resources that are shared with others and include places such as libraries, parks, stores, or museums are examples of ____ resources.

Back

community

Front

A difference of opinion caused by opposing attitudes, behaviors, ideas, wants, needs, or goals.

Back

Conflict