Front

What is the BEST way for Shauna to resolve the conflict with Ashley, who has been treating her with insulting behavior after a verbal argument? Options: a. Report Ashley to the human resources manager. b. Let these inappropriate actions go because it will get better with time. c. Ignore Ashley but make sure her peers know. d. Write an email to her parents explaining the situation and asking for help.

Back

Report Ashley to the human resources manager.

Front

You have been working on a game design project with your manager who has been repeatedly using inappropriate language, which makes you uncomfortable. You have already asked him to stop doing so. What should you do?

Back

Remain calm and report the problem up the chain of command

Tags

WRS-06

Front

When writing resumes, why do employers prefer professional references over personal ones?

Back

Personal references tend to be biased.

Front

You are working at a graphic firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get home at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?

Back

Contact a friend that knows your neighbor and see if your friend can take your neighbor to the appointment and stay to finish the project deadline.

Front

Why is having diversity in a company culture’s staff a good idea?

Back

There is a broader range of talents, skills, and creativity.

Front

Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports:

Back

diversity

Tags

WRS-08

Front

What should Emma do if she realizes she cannot finish three projects by Friday? Options: a. Discuss the problem with her supervisor. b. Come in early to work to finish the jobs. c. Ask coworkers to complete one of the projects. d. Finish what she can; deadlines can usually be changed.

Back

Discuss the problem with her supervisor.

Front

One of the leading reasons why it is important for employees to seek professional development throughout their careers is to be prepared for:

Back

changes in the workplace

Tags

WRS-13

Front

Why does Dorethea, a valued employee at the local veterinary clinic, expect her supervisor to pay for her to take a course related to her work?

Back

The employer has an interest in expanding her skill set.

Tags

WRS-13

Front

At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively?

Back

Restate the key question and ask if your understanding is correct.

Tags

WRS-07