Workplace Readiness Practice Skills 09-12

Front

Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer?

Back

Greet the customer and ask if he would like his assistance.

Tags

WRS-09

Front

Sierra has taken initiative to create a new operations manual for the office. To gather accurate information for the manual, she decides to survey the staff to determine which procedures are currently used. Sierra is demonstrating:

Back

internal customer service

Tags

WRS-09

Front

A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?

Back

Follow the established customer-service policy.

Tags

WRS-09

Front

Project tasks have been assigned to individual team members. Which action MOST hurts the potential success of the team? Options: Have distinct roles, Inspiring competition among team members, Individuals requesting help when problems arise, Focusing exclusively on individual roles

Back

Focusing exclusively on individual roles

Tags

WRS-10

Front

Which of the following BEST describes contributing to the success of any team? Isolating your work to be more productive, Working collaboratively with others, Asking others for assistance, Volunteering to be the leader

Back

Working collaboratively with others

Tags

WRS-10

Front

______ allows you the opportunity to define your company's goals, ethics, culture, and norms for decision making.

Back

The mission statement

Tags

WRS-11

Front

Which of the following is most closely related to the "culture" of an organization: Company values, Workplace procedures, Economic advantage, Competitive edge?

Back

Company values

Tags

WRS-11

Front

The sometimes predictable fluctuations in economic activity of one company, such as employment and production, are referred to as:

Back

the business cycle

Tags

WRS-11

Front

What is the result of a large supply but a low demand for a particular product?

Back

surplus

Tags

WRS-11

Front

If you are interested in a promotion, which of the following is essential?
Options:
Take coworkers to lunch.
Develop a friendship with your supervisor.
Hire a life coach.
Acquire and prove new industry knowledge.

Back

Acquire and prove new industry knowledge.

Tags

WRS-12