Device and Configuration- Domain 5

Front

A help desk operator has spent an hour trying to diagnose a reason why an operations manager cannot access Dynamics 365 to perform day-to-day tasks. What should the help desk operator do next?

Back

Escalate the issue

Front

Which Windows tool is used to identify problems with hardware devices inside or attached to devices?

Back

Device Manager

Front

When a user logs onto a network and multiple group policies are applied, which policy takes precedence by being applied last? Options: Local Group Policy, Site Group Policy, Organizational Unit (OU) Group Policy, Domain Group Policy

Back

Organizational Unit (OU) Group Policy

Front

What is the first step for troubleshooting issues on a computing device?

Back

Gathering information to describe the issue(s)

Front

In which areas of Windows will an administrator find the ability to repair or reinstall a desktop application? (Choose two) Options: Start Menu, Control Panel, Apps & Features, Windows Update

Back

Apps & Features

Front

A user just installed a Windows update to be able to download and install a new app from the Microsoft Store, but the person cannot install the app. What should be done next to attempt to rectify the situation?

Back

Reboot the device

Front

What can be added to documents to ensure they are kept for a specified amount of time and then not deleted without a review process? Options: Disposition review, Legal hold, Retention policy, Retention labels

Back

Retention labels

Front

Which Windows feature is used to update drivers or rollback drivers on hardware devices to previous versions?

Back

Device Manager

Front

What is the first thing to check on a laptop when troubleshooting an external power issue?

Back

Power cables

Front

An employee is unable to make a connection to a wireless network within an office. Others in the employee's vicinity can connect to the same wireless network. What should a technician do first to troubleshoot the issue?

Back

Make sure the wireless card is enabled