Chapter 7: Patient Scheduling

Front

What type of software may be used to schedule patients? Options: A word processing program, An internet browser, A practice management system, A presentation program

Back

A practice management system

Front

A hematologist sees cancer patients on Mondays, Tuesdays, and Wednesdays and other patients on Thursdays and Fridays. This is an example of

Back

Cluster scheduling

Front

Each hour, Dr. Diggs has two patients scheduled. He spends an average of 15 minutes with each patient, so this leaves time for walk-in patients to be seen. This is an example of

Back

Modified wave scheduling

Front

What is one thing that must be done if a patient does not show up for an appointment?

Back

The MA must document the missed appointment.

Front

What is one reason the MA must get information about a new patient’s insurance when making an appointment?

Back

This allows the MA to make sure the facility accepts the patient’s plan.

Front

When are new patients usually asked to arrive for their appointments?

Back

15–30 minutes before the appointment

Front

If an office provides an online scheduling option, the MA’s role is often to

Back

Monitor and approve appointment requests

Front

When a patient does not show up for an appointment and did not call to cancel, many medical offices

Back

Charge a fee for the missed appointment

Front

What is one common way to manage time with sales representatives?

Back

Asking them to visit during lunch time

Front

What two pieces of information does a patient usually provide the MA at check-in?

Back

Photo identification, insurance information