Retail Fundamentals Review #2

Front

The process of choosing getting the right products to the right place at the right time so that customers can purchase them is called...

Back

selection

Front

This is the process of distributing merchandise to various retailer locations. What and how much goes to each store depends on the store size and location.

Back

allocation

Front

This is the process of taking products from the warehouse and distribution centers to be sold to customers

Back

distribution

Front

Click the image that has the longest shelf life.

Back

Answer explanation

The jeans have a longer shelf life than the ugly Christmas sweater because holiday-specific merchandise cannot be sold year-round and has to be cleared from shelves.

Front

Which item has the shortest shelf life?

Back

Front

Who is the most important person in every retail transaction?

Back

customer

Front

This is the reason companies say that you would benefit from doing business with them instead of their competitors...

Back

brand promise

Front

___ out of 10 consumers in the United States say they have paid a higher price for something in order to do business with a company that delivers great customer service.

Back

7

Front

____% of customers will tell family and friends about a bad customer experience

Back

52

Front

What is the first thing you should do when seeing a customer?

Back

Greet them within 30 seconds