2023 National ag sales test

Front

Examples of indirect selling responsibilities

Back

Handling complaints, maintaining open communication, staying current on technical information, keeping in contact with experts, continuing education at the local university

Front

Reasons people generally buy

Back

To satisfy a real or perceived need, their egos, to become more progressive, to become an early adopter of a new product

Front

Basic goals of communication for a salesperson

Back

Create an awareness of the product, help the prospective buyer develop an understanding of the product, explain what the product can do for the prospective buyer

Front

Steps in a sales presentation

Back

Outlined prior to having a conversation with a prospective buyer, presented in a logical order based on feedback from the customer, constrained by a specific time limit, generally 15 minutes or less

Front

Most companies exhibit at farm or trade shows to

Back

Give the company exposure and collect names of prospective buyers.

Front

Handling customer complaints is mainly the responsibility of the

Back

Salesperson

Front

Purpose of an "intent statement" made by a salesperson

Back

Sets the stage by reducing fear and generating trust with the potential buyer.

Front

When dealing with an emotionally charged customer, the salesperson should

Back

Remain calm, listen carefully, ask questions for clarity, take good notes.

Front

What does the salesperson do when the customer is "completely wrong"?

Back

Maintain the customer relationship, without compromising the company policies.

Front

Proper steps to dealing with customer complaints

Back

Accept Responsibility, Respond, Resolve