Chap 5.3: Management strategies to respond to KPIs

Front

List 12 MANAGEMENT STRATEGIES to RESPOND TO KPIs:

Back

• Global outsourcing

• Overseas manufacturing

• Global sourcing of inputs

• Cost cutting

• Redeployment of resources

• Innovation

• Technology

• Quality management

• Lean management

• Staff motivation
• Staff training
• Change in management styles or management skills

Front

Management strategy: STAFF TRAINING
respond to which KPIs ?

Back

• No. of customer complaints

• No. of workplace accidents

• No. of website hits

• No. of sales

• Net profit figures

• % of market share

• Rate of productivity growth

• Level of staff turnover

• Rate of staff absenteeism

Front

Management strategy: STAFF MOTIVATION respond to which KPIs?

Back

• Level of staff turnover

• Rate of staff absenteeism

• No. of customer complaints

• Rate of productivity growth

• % of market share

• No. of sales

• No. of website hits

Front

Management strategy: CHANGE IN MANAGEMENT STYLES / SKILLS respond to which KPIs?

Back

• Level of staff turnover

• Rate of staff absenteeism

• Rate of productivity growth

• Net profit figures

• No. of workplace accidents

Front

Management strategy: COST CUTTING respond to which KPIs?

Back

• Net profit figures

• Level of wastage

• Rate of productivity growth

 

Front

Management strategy: INCREASED INVESTMENT IN TECHNOLOGY respond to which KPIs?

Back

• No. of sales

• % of market share

• Rate of productivity growth

• Net profit figures

• No. of website hits

• Level of wastage

• No. of workplace accidents

• No. of customer complaints

Front

Management strategy: QUALITY MANAGEMENT respond to which KPIs?

Back

• No. of sales

• No. of customer complaints

• Net profit figures

• % of market share

• Level of wastage

• No. of website hits

• Rate of productivity growth

Front

Management strategy: LEAN MANAGEMENT respond to which KPIs ?

Back

• Level of wastage

• % of market share

• Rate of productivity growth

• Net profit figures

• No. of website hits

• No. of customer complaints

• No. of sales

Front

Management strategy: REDEPLOYMENT OF RESOURCES respond to which KPIs ?

Back

• Net profit figures

• Level of wastage

• Rate of productivity growth

• Rate of staff absenteeism

• Level of staff turnover

Front

Management strategy: INNOVATION respond to which KPIs ?

Back

• No. of sales

• Net profit figures

• % of market share

• Rate of staff absenteeism

• Level of staff turnover

• No. of customer complaints

• No. of website hits

• Rate of productivity growth

• Level of wastage

• No. of workplace accidents