What is the role of values in Organizational Behavior?

Values guide an individual's actions and decisions, influencing their behavior in the workplace.

What is the significance of emotions in Organizational Behavior?

Emotions can influence an individual's behavior and decision-making, impacting productivity.

What is cognitive dissonance?

The discomfort a person feels when their beliefs or values conflict with their behaviors.

What are the challenges managers face in Organizational Behavior?

1. Managing diversity; 2. Employee engagement; 3. Managing conflicts; 4. Building effective teams; 5. Responding to change; 6. Leadership.

What is the perceptual process?

The series of steps that occur when an individual perceives or becomes aware of something in their environment.

What are the factors affecting perception?

1. Attitudes 2. Motives 3. Emotions 4. Interest 5. Experience 6. Expectations.

What is attribution theory?

A way of understanding how people make sense of the events and actions around them.

What are the two types of attribution in attribution theory?

1. Internal attribution; 2. External attribution.

What is the fundamental attribution error?

The tendency to overestimate the role of internal factors and underestimate the role of external factors in explaining others' behavior.

What is self-serving bias?

The tendency to attribute one’s successes to internal factors and failures to external factors.

What is job satisfaction?

The attitudes and feelings that employees have about their work.

What are the dimensions of job satisfaction?

1. Emotional response 2. Expectancy 3. Attitudes.

What is the relationship between job satisfaction and employee performance?

Job satisfaction is positively associated with productivity and negatively correlated with absenteeism and turnover.

What is the importance of job satisfaction?

1. Employee engagement; 2. Employee retention; 3. Organizational performance; 4. Employee health.

What are the methods for measuring job satisfaction?

1. Single Global Rating Scale Method 2. Summation of Job Factors Method 3. Job Descriptive Index (JDI) 4. Minnesota Satisfaction Questionnaire (MSQ).

What is conflict in an organizational context?

A state of disagreement or disharmony among individuals or groups within an organization.

What are the types of conflict?

1. Functional conflict 2. Dysfunctional conflict 3. Task conflict 4. Process conflict 5. Relationship conflict.

What is the difference between vertical and horizontal conflict?

Vertical conflict occurs between different levels of the organization, while horizontal conflict occurs between individuals or groups at the same level.

What is the role of communication in conflict resolution?

Effective communication is essential for resolving conflicts and ensuring that all parties understand each other's perspectives.

What is the significance of understanding organizational behavior?

It helps organizations improve performance, increase employee satisfaction, and build a positive organizational culture.

What is horizontal conflict?

A type of conflict that arises between individuals or groups at the same level of the organization, such as between employees or teams.

What are common sources of horizontal conflict?

Competing goals, limited resources, and communication breakdowns.

What is line-staff conflict?

A type of conflict that arises between line employees, who are directly responsible for production, and staff employees, who provide support and advice.

What is competition for resources in organizations?

A common source of conflict where different individuals or groups compete for access to limited resources, such as budget, personnel, technology, or time.

What are task factors that can lead to conflict?

Task interdependence, sequential interdependence, reciprocal interdependence, task ambiguity, and differences in work orientation.

What is status struggle in the context of conflict?

Conflicts arise from individuals or groups competing for status, power, or prestige within an organization.

What is jurisdiction ambiguity?

Conflicts arising from unclear or competing responsibilities or authorities.

What are the five approaches to conflict management?

Collaborating, avoiding, competing, accommodating, and compromising.

What is the collaborating style of conflict management?

A style in which parties work together to find mutually beneficial solutions, involving active listening and open communication.

What is the avoiding style of conflict management?

A style in which one or more parties choose to avoid or delay addressing the issue, often used for minor issues.

What is the competing style of conflict management?

A style in which one or more parties prioritize their own concerns over those of others, often leading to a quick resolution.

What is the accommodating style of conflict management?

A style in which one or more parties prioritize the concerns of others over their own, often leading to resentment.

What is the compromising style of conflict management?

A style in which both parties make concessions to reach a mutually acceptable solution.

What is structural conflict management?

Managing conflict that emerges from structural causes, such as incompatible goals, differentiation, interdependence, and communication problems.

What is the role of superordinate goals in conflict management?

Focusing on a common goal that unites different groups or individuals to reduce intergroup conflicts.

What is the importance of improving communication in conflict resolution?

It helps ensure that all parties feel heard and understood, addressing underlying issues contributing to the conflict.

What is the impact of reducing interdependency in conflict management?

It decreases the level of dependence between parties, reducing the likelihood of conflicts.

What is the significance of clarifying rules and procedures in conflict management?

It ensures that all parties understand and agree on the expectations and guidelines governing their interactions.

What is negotiation in conflict resolution?

A strategy involving communication and compromise between parties to reach a mutually acceptable solution.

What is distributive negotiation?

A negotiation approach where one party's gain is the other party's loss, often used in competitive situations.

What is integrative negotiation?

A negotiation approach where both parties work together to find a solution that meets the needs of both, creating value.

What are the major factors affecting negotiation?

Parties involved, problem/issue, alternatives, interests, negotiation process, and outcomes.

What is organizational stress?

Psychological and physiological pressures experienced by individuals, arising from the gap between situational demands and the individuals' ability to meet those needs.

What are the four categories of stressors?

Individual causes, group causes, organizational causes, and extra-organizational (environmental) causes.

Organizational Behavior Flashcards

Student preview

68 questions

Show all answers

1.

FLASHCARD QUESTION

Front

What is Organizational Behavior?

Back

The study of how individuals and groups behave within organizations.

2.

FLASHCARD QUESTION

Front

What are the key factors that influence behavior in organizations?

Back

Motivation, personality, communication, leadership, power, and conflict.

3.

FLASHCARD QUESTION

Front

What is the definition of Organizational Behavior according to M. Hitt, R. Ireland, and R. Hoskisson?

Back

Organizational behavior is a field of study that seeks to understand, predict, and explain how people behave in organizations.

4.

FLASHCARD QUESTION

Front

What are the characteristics of Organizational Behavior?

Back

1. Multidisciplinary 2. Applied 3. Practical 4. Dynamic 5. Contextual 6. Interdisciplinary 7. Holistic.

5.

FLASHCARD QUESTION

Front

What are the key elements of Organizational Behavior?

Back

1. People
2. Structure
3. Technology
4. Environment
5. Organizational goals.

6.

FLASHCARD QUESTION

Front

What are the levels of organizational behavior analysis?

Back

1. Individual level 2. Group level 3. Organizational level.

7.

FLASHCARD QUESTION

Front

What are individual inputs in the Organizational Behavior system?

Back

Factors that influence the behavior of individual employees, such as personality, emotions, values, beliefs, and attitudes.

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