chương 1 glossary

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anywhere office

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An office that requires only a mobile phone and a wireless computer.

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audioconferencing

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Telephone 'bridges' that allow two or more callers from any location to share the same call; also called 'voice conferencing' or 'teleconferencing'.

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blog

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A Web site with journal entries, usually written by one person, with others leaving comments.

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channel

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The medium (such as a computer, telephone, e-mail, letter, memo) through which a message is transmitted.

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collaboration technologies

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Tools that make it possible for individuals to work together without being physically together; examples include blogs, wikis, and other Web 2.0 tools.

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communication

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The transmission of information and meaning from one person or group to another.

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communication skills

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Reading, listening, nonverbal, speaking, and writing skills.

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communication style

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A cultural dimension that refers to how people in a culture communicate and use words.

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context

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A cultural dimension that refers to the stimuli, environment, or ambience surrounding an event.

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culture

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A complex system of shared values and customs.