CompTIA ITF+

Front

What is the final step in the troubleshooting process, after implementing and assuring functionality of a computer problem?

Back

Document the problem

Answer explanation

The final step in troubleshooting is to document the problem. This ensures that the solution is recorded for future reference, helping others who may encounter the same issue and providing a clear history of the troubleshooting process.

Front

What is the number of bits in a byte?

Back

Eight bits

Answer explanation

A byte consists of 8 bits. This is a standard unit of digital information storage. Therefore, the correct answer is 'Eight bits', as it accurately defines the number of bits in a byte.

Front

What will Joe be prompted for during new mobile device setup?

Back

Account login information

Answer explanation

During device setup, Joe will be prompted for account login information to access services and personalize his device. The other options are not typically required at this stage.

Front

Which of the following has fixed storage drive mechanical components?

• Optical drive
• Hard drive
• Solid state drive
• Floppy disk drive

Back

Solid state drive

Answer explanation

The correct answer is 'Hard drive' as it contains mechanical components like spinning disks and read/write heads. Optical drives and floppy disk drives also have mechanical parts, while solid state drives do not have any moving parts.

Front

A technician is assigned to harden a laptop for a medical practice. Which of the following should be used to protect PII in the event of hardware theft? Options: Hard drive encryption, Disable Bluetooth, Password expiration, Host-based firewall

Back

Hard drive encryption

Answer explanation

Hard drive encryption protects Personally Identifiable Information (PII) by ensuring that data is unreadable without the correct decryption key, making it essential in case of hardware theft.

Front

A user needs to remove an application from a Windows computer. What is the best way to remove the application?

Back

Run the uninstaller provided by the application vendor.

Answer explanation

The best way to remove an application is to run the uninstaller provided by the application vendor. This ensures that all associated files and settings are properly removed, preventing potential issues.

Front

Which program should be used to create a .doc file?

Back

Word

Answer explanation

To create a .doc file, Microsoft Word is the appropriate program, as it is specifically designed for word processing and document creation. The other options, like Excel and Outlook, serve different purposes.

Front

After uninstalling a new workstation and setting up a user account, what should be done to harden the system properly?

Back

Run software and security updates

Answer explanation

Running software and security updates is crucial for hardening the system, as it ensures that the latest security patches and features are installed, protecting against vulnerabilities. The other options do not directly enhance system security.

Front

A technician receives an email notification about an OS update for a zero-day virus. What should be done first to update the company servers?

Back

Perform the updates immediately

Answer explanation

Performing the updates immediately is crucial for addressing a zero-day virus, as it poses an immediate threat. Delaying updates could leave the servers vulnerable to attacks.

Front

Which of the following is a feature of a surge protector?

• Regulate power voltage and wattage
• Provides battery backup for device
• Provide multiple outlets for power
• Generates power for devices

Back

Regulate power voltage and wattage

Answer explanation

A surge protector primarily regulates power voltage and wattage to protect devices from voltage spikes. It does not provide battery backup, generate power, or simply offer multiple outlets.