Gen AI Flashcards

Front

What is Artificial Intelligence (AI)?

Back

Technology that simulates human intelligence such as learning, inferring and reasoning.

Front

What is Machine Learning?

Back

A subset of AI where systems learn from data and identify patterns without being programmed

Front

What is Deep Learning?

Back

A type of machine learning that uses multiple layers of neural networks to process data.

or

Simulate how a brain works via multiple layers of neural networks

Front

What is Generative AI?

Back

AI that generate new contents based on Large Language Model, which will predict what is coming next when constructing a sentence, paragraph or the entire document

Front

Example of a Generative AI tool

Back

ChatGPT, Google Gemini, Microsoft Copilot

Front

What are three examples of how Generative AI can replace or significantly reduce reliance on traditional systems or software?

Back

1. 1. AI-powered chatbots that handle customer enquiries, reducing the need for traditional call centres
   

2. 2. AI coding assistants (e.g. GitHub Copilot) that can write, debug, and optimise code, reducing manual software development work
   

3. 3. AI design tools (e.g. Canva, Adobe Firefly) that automatically generate visuals from prompts, reducing reliance on manual graphic design software
   

Front

What limitations in the existing customer support system highlight the need for implementing an AI-powered chatbot?

Back

1. 1. High Query Volume
   2. Limited Availability

3. 3. Repetitive Queries

4. 4. Scalability

5. 5. Cost and Resource Strain

Front

Other than the AI chatbots, what other IT solutions can a company explore to improve its customer support services?

Back

1. Self-Service Portals

2. 2. Automated Ticketing System

3. 3. Live Chat Support

4. 4. Omnichannel Support Integration

5. 5. Remote Assistance Tools

Front

How should you structure a proposal for an AI chatbot, specifically focusing on its alignment and projected ROI for the company?

Back

1. 1. Cost savings

2. 2. Scalability

3. 3. Improved customer satisfaction

4. 4. Data insights

Front

What are some of the ways for companies to stay informed about new AI technologies?

Back

1. 1. Industry Conferences and Webinars

2. 2. Technology News and Journals

3. 3. Vendor Updates

4. 4. Professional Networks and Forums

5. 5. Continuous Training