Lesson 14 Oct 22nd

Lesson 14 Oct 22nd

Poll

Have you ever had a situation like these?

• Yes, all the time! Every time I travel I am disappointed and have to complain.

• Sometimes! I have had bad experiences when booking or buying things online.

• Only once. I was very disappointed and complained. I never took that service again.

• Never! I have the best luck!

Open Ended

Do you complain about the products and services that do not satisfy you? Why?

Open Ended

Who do you talk to in those situations?

Open Ended

What has been the most stressful experience in which you have made a complaint? What happened?