Support Matrix-LOLD/Late Life

Support Matrix-LOLD

Preshift 11.03.2020

Multiple Select

What are the different scenarios under LOLD

• Full BAN Deact

• Continue Billing

• End of Lease

• Month to Month

• Former Continue Billing

3 Scenarios under LOLD

• Full BAN deact

• Continue Billing

• Former Continue Billing (or any time there is a device on the account that has not been paid for or returned and the Lease contract is canceled)

REMINDER CHECKLIST for all 3 scenarios

• State Limitation

• Device Condition

• Return Intent

• Accelerated Charges

• Anticipate (Other Common Calls for the Queue)