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Support Matrix-LOLD/Late Life

Support Matrix-LOLD/Late Life

Assessment

Presentation

Business

Professional Development

Easy

Created by

V Dulalia

Used 3+ times

FREE Resource

3 Slides • 1 Question

1

Support Matrix-LOLD

Preshift 11.03.2020

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2

Multiple Select

What are the different scenarios under LOLD

1

Full BAN Deact

2

Continue Billing

3

End of Lease

4

Month to Month

5

Former Continue Billing

3

3 Scenarios under LOLD

  • Full BAN deact

  • Continue Billing

  • Former Continue Billing (or any time there is a device on the account that has not been paid for or returned and the Lease contract is canceled)

4

REMINDER CHECKLIST for all 3 scenarios

  • State Limitation

  • Device Condition

  • Return Intent

  • Accelerated Charges

  • Anticipate (Other Common Calls for the Queue)

Support Matrix-LOLD

Preshift 11.03.2020

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