CRM Script Information Updates Review

Multiple Choice

Before processing a new prescription received in Priority Fill, check ________ in the CRM for preferences indicated by the patient at enrollment. 

• Account History

• SmartSheet Tickets

• ESI Attachments

• Chase Rx Section

Multiple Choice

When a prescription is marked as "DO NOT FILL" the technician entering the script at Priority Fill must leave a note in 1._________ stating 2._________. 

• 1. 1. the CRM;

  2. 2. "Patient will call when ready to fill"

• 1. 1. RX Critical Comments;

  2. 2. "Patient will call when ready to fill"

• 1. 1. Critical Comments;

  2. 2. "DO NOT FILL [med name]"

• 1. 1. the SmartSheet ticket;

  2. 2. "Please call patient to verify if ready to fill [med name]"

Multiple Select

The Summary Column states "Vials 90".  Select the correct steps to follow during the start patient process (New Patient Steps).

Select all that apply

• -Submit a ticket to Billing to verify that we can fill for a 90 day supply

• -If 90 day fill is approved, process as normal, filling in vial

• -Process like a normal Cycle medication

• -If insurance does not allow 90 days, fill for 30 days in a vial and note on yellow sheet

Multiple Select

The Summary Column states "DO NOT Fill, Vials - 90". Select the correct steps to follow at Priority Fill for a patient with a cycle date.

Select all that apply

• -(VIAL) in Sig

  -Exclude Always

• -Mark "Yes for Cycle"

  -Mark "Yes for PRN

• -Add a note in the Rx Critical Comments

• -Mark "No" for Cycle

  -Place the prescription on hold

Multiple Choice

The Summary Column states "PRN, Vials - 30".  Select the correct steps to follow during the start patient process (New Patient Steps).

Select all that apply

• -(VIAL) in Sig

  -Exclude Always

• -Mark "Yes for Cycle"

  -Mark "Yes for PRN

• -Process like a normal Cycle medication

• -Mark "No" for Cycle

  -Place the prescription on hold