Introduction to Quality

Multiple Select

Which of the following best describes quality ?

• A high level productivity.

• Service provided to a customer before, during and after purchasing.

• Product being made to a high standard to meet customer needs.

Multiple Select

What is the best methods of improving quality ?

• Lowering cost.

• Expansion.

• Staff and Management training.

• Reduce variability in processes and products.

Multiple Choice

When a business checks Product Quality after completion of the Product. It is called as _____?

• Quality Control

• Quality Assurance

• Quality Circle

Multiple Choice

When products are checked at each stage of production, it is an example of _____?

• Quality Assurance

• Quality Control

• Quality Circle

Multiple Choice

When the product are checked throughout the production process , this is called

• Quality Control

• Quality Circle

• Quality Assurance

Multiple Choice

What happens when a business produces / delivers faulty product?

• It is an example of Total Quality Management.

• It increases costs damages reputation of the firm.

• It increases costs.

Multiple Choice

David A Garvin, a Harvard Business School Professor, in 1987 research article published in HBR titled, "Competing on _________"?

• "The Seven Dimensions of Quality."

• "The Eight Dimensions of Quality."

• "The Nine Dimensions of Quality."

Multiple Choice

What do most customers buying products expects?

• Standard Quality (Conformance)

• High Quality

• Poor Quality

Multiple Choice

What is most customers key element criteria that expects product to work without fail ?

• Unreliability

• Reliability

• Untrustworthy

Multiple Choice

What is a Process ?

Multiple Choice

Which is Agile Life Cycle ?

Multiple Choice

Quantitative assessment commonly used for comparing, and tracking performance or production are ____?

• Measurement

• Metrics

• Standard Scale

Multiple Choice

What is an input for Model of Process Improvement?

Multiple Choice

A Project Planning Tool , used for Continuous Improvement ?

• PPCI

• PPTA

• PDCA

Multiple Choice

The Demming method / Shewhart cycle used in business for the control and continuous improvement of processes are PLAN , DO

• CREATE, APPROVE

• CHECK , ACT

• CONTINUE, ACCEPT

Multiple Choice

What are the phases of The Software Development Life Cycle (SDLC) ?