CMP Workshop

AA-PMD COMMUNICATION MANAGEMENT PLAN

Introduction session

Multiple Choice

This Communication Management Plan (CMP) sets the communications framework for

• Al Ain Project Management Department (AA-PMD)

• CMP Team

• Projects within AA-PMD

• ADSSC

Multiple Choice

Communication Management Plan is one of the Projects management plans according to the PMBOK guide.

• True

• False

Multiple Choice

The CMP helps the department to insure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitoring and the ultimate disposition of its operations and activities information.

• True

• False

Multiple Choice

Total Duration to resolve issues or matters that have major impact to department business operations and activities is Five working days.

• True

• False

Multiple Choice

It is optional for AA-PMD employee to keep his/her line manager involved and informed by sending a copy of all his/her formal communications.

• True

• False

Multiple Choice

According to AA-PMD CMP document which one of the following is not a source of conflict :

• Project and scheduling priorities

• Teams’ conflicts (AA-PMD teams and projects teams)

• Ambiguous roles and responsibilities

• Transparency

Multiple Choice

Which Form of conflict refers to the disagreement over methods or procedures that the team should use in order to complete its tasks?

_{Note; this form of conflict occurs when strategies, policies, and procedures clash.}

• Task conflict

• Process conflict

• Value Conflict

• Relationship conflict

Multiple Choice

Which meeting guidelines refers to “a tool used by the facilitator to record and defer items which aren’t on the meeting agenda; however, merit further discussion at a later time or through another forum”

• Meeting Minutes

• Note Taker

• Parking Lot

• Action Items

Multiple Choice

Which section of the CMP document defines the type of information that shall not be distributed neither to other departments or divisions within the company nor to other parties from the outside:

• Communication Escalation Process Section

• Authorization to Release Confidential Information Section

• Conflict Resolution Management Section

• Communications Management Constraints Section

Multiple Choice

The sensitive or related confidential communication requires only escalation to senior level for approval prior to external dissemination.

• False

• True

Multiple Choice

Which strategy and technique for conflict resolution management refers to “a reconciling approach where the parties negotiate to reach a mutually acceptable solution.

_{Note; both parties give up something in order to reach a decision. This kind of solution will be temporary for that moment and are not long-lasting solution”.}

• Forcing

• Collaborating

• Avoiding

• Compromising