Employability skills

Employability skills

Scenario

When it was snowing in London, Aya left her home 30minutes early to be on time for work as she knew it will take her longer to get to work beacause of the snow.

Multiple Choice

Which employability skills did Aya showed?

• Team work

• Time Management

• positive attitude

• Honesty

Multiple Choice

Being on time every day means to be

• initiative

• honesty

• punctual

• Loyal

Scenario

While working as a Security Cormack forgot to do one of his daily patrols. Cormack called his boss to tell him he forgot the 11am patrol.

Multiple Choice

Which employability skills did Cormack show.

• Communication

• honesty

• initiative

• team work

Scenario

While working on the tills at Primark, Crystal explained to the customer why there was a price difference in the product. Crystal calmly listened to the frustrated customer and responded with a clear and concise answer.

Multiple Choice

Which employability skill did Crystal showed?

• Flexibility

• Strong Work Ethics

• Communication

• Team Player

Scenario

While working as a Sales Assistant at JD sports for 2 months, Zane was told that he would have new duties which included working the changing room area and returning the clothing to the sales floor.

Multiple Choice

Which employability skill was described in the above scenario ?

• Strong Work Ethic

• Communication

• Team Player

• Flexibility

Multiple Choice

How do you develop soft (employability) skills?

• You are born with soft skills

• Listening and Reading

• Training and practise

• You just learn as you get older

Scenario

During john's work shift as a Fast Food chef at KFC he did not properly complete several of his food orders, delayed order deliveries and repeatedly packaged meals incorrectly.

Multiple Choice

Which employability skill did John lack ( did not have )?

• Positive Attitude

• Strong Work Ethics

• Flexibility

• Communication

Multiple Choice

Which employability skill did Oliver Show when his boss called him on his day off to ask if he could come into work and Olly agreed?

• Flexibility

• communication

• organisation

• Listening

Scenario

While Grace was working her shift as a Barista she became frustrated and snappy when an angry customer complained to management. Grace's frustration negatively impacted her interaction with her co-workers.

Multiple Choice

Which employability skill did Grace lack?

• Communication

• Team Player

• Strong Work Ethic

• Positive Attitude

Multiple Choice

Which type of listener is one who listens first before responding or reacting?

• Reactive listener

• Active listener

• Passive listener

Scenario

Kelly's boss scheduled a meeting with her to discuss what he observed during her working hours. During the conversation, Kelly did not give him eye contact, Looked down the whole time.

Multiple Choice

Which employability skill did Kelly lack?

• Strong Work Ethics

• Flexibility

• Communication

• Team Work

Scenario

While working as a Food Prep subway, harshini's boss informed her of a new way she needed to complete the orders before sending it to another prepper to ensure that the finish sandwich is correct. This new way will improve customer satisfaction ratings.

Multiple Choice

Which employability skill will Harshini put in practice?

• Team Player

• Communication

• Positive Attitude

• Strong Work Ethics