I'm an IT administrator 1

I'm an IT administrator 1

Task 3

wouldn't it be great to know how to deal with electronic devices problems ??

when working with computers, problems are bound to occur at one point or another. Here are some of the most common problems for most home users' setups and ways to deal with them..

1-The computer freezes or is acting weird

• Investigation

  
  

• When something appears to be frozen, first find out if only the current program is frozen or windows is entirely unresponsive.

  
  

• If the mouse pointer is present and is moving when you move the mouse ,then the problem is just with the program .

1-The computer freezes or is acting weird-Cont 

• the action

• Right-click a blank area of the taskbar and click Start Task Manger .

• click the program in the list and click End Task.

• windows should now run normally.

1-The computer freezes or is acting weird-Cont 

• If the mouse pointer doesn't move, windows must be restarted. press and hold down both the Ctrl+Alt keys.

• While holding them down, press the Delete key twice. Windows shut down and restart.

1-The computer freezes or is acting weird-Cont 

If the computer is acting weird , rebooting it. the majority of the problems that occur can be fixed by rebooting . because the computer's memory will cleared and almost everything is reset.

2- Nothing is displayed on the monitor

• Investigation

• check all the connections,the cables between the main unit and the monitor and all the electrical cables.

• if there is a light in your monitor but not in your main unit, then the problem is with the main unit,and vice versa. so try with another monitor.

• if you have a light on both the monitor and the main unit, check the pins of the video cable. A single bent pin can cause a problem

3- The keyboard doesn't work

• press Ctrl+ Alt+Delete (all three keys at the same time) to bring up the task manger. select any program that says Not responding and click End Task.

• check to make sure the keyboard is still properly connected to the computer.

• try plugging it into a different USB port.

• shut down your computer. unplug and re-plug your keyboard. turn the computer on.

• if it still doesn't work, try another keyboard that you know is working.

4-The mouse doesn't work

• make sure the mouse is properly connected to the computer, plug it into a different USB port.

• if you use an optical mouse , make sure that the desk surface can reflect the red or blue beam of the mouse. a shiny surface or glass may cause problems.

5- the computer doesn't boot/start up

• check for forgotten USB flash drives plugged in or DVD disks in the drive. Remove and try again.

• Try turning the computer off and then on again to see if the problem persists.

• A peripheral device might be causing the problem. try disconnecting all devices (except the mouse and keyboard) and try again.

• if after that the computer starts normally, you have to isolate the device that is causing the problem. Shut down , plug one device at a time and restart to find out the faulty device.

• check to see if your computer is overheated . if it is , shut it down and wait for it too cool down before trying again.

"A hard drive is missing " or "Operating system is missing " appear when your computer starts.

Don't do anything!!! Call for a PC technician to take care of the problem. you may cause a bigger problem by trying to solve it by yourself!

6-There is no sound

• check that the speaker or headphones cable is plugged in correctly. All audio ports and cables are color codded to help you.

• check the mute button (both on speakers and windows taskbar)

• check volume sliders (both application and windows master volume)

6-There is no sound-Cont

• check the volume knob on your speaker, or if any forgotten headphones are plugged in.

“It's not a faith in technology. It's faith in people.”

what are you think???